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December 2023 by Tim S.
Extremely disappointing customer service. Not worth the money to sign up for a membership when there is much better warehouse club alternatives. This location has the nastiest workers of all that I have been to.
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December 2023 by Russ H.
Very helpful and friendly staff. Good prices of food and other housewares. It is very similar to a Sam's Club or Costco, but I think it seems less chaotic inside. This big attractiion is the exceptionally low gas prices. The lines seem long, but move quickly and there are plenty of pumps. Plus they have long hoses so no worries about pulling up on the wrong side of the pump. They will reach. I have a long drive to work every day and this has really helped with my gas expenses.... plus their rotisserie chicken rivals Costco's.
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September 2023 by Darryl J.
Ok I have been a BJ's Wholesale Club member for about five minutes and already I want a refund of membership. I go to customer service to get my card. I gave the girl my driver's license which has my FULL LEGAL NAME on it. She asked if she could change it to my first name instead of middle. I said no. She proceeded to dress me down about how if I lose my card, I'll not get another because they don't look up middle names!!! WHAT THE FU@K She even called another employee over so she could discuss how wrong I was with him. I'm definitely conferencing with a manager before I leave!!! #firstimpressions ***UPDATE*** It's been 27 days and I've heard NOTHING from BJs Management! This tells me they couldn't care less that one of their employees working CUSTOMER SERVICE offered and insulted a NEW MEMBER regarding HIS LEGAL NAME BEING USED ON HIS MEMBERSHIP CARD!!! NOW while I'll continue to use the membership until it expires, I'll never purchase another and I'll be sure to tell everyone I know about this. I'm also filing a BBB complaint, and I'm sure there's a discrimination complaint possible as well. You do not argue with people about their name even when yours is "Karen" You're lucky they don't offer negative numbers or at least a ZERO
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July 2023 by d flem
Tony was super efficient, had all work verified, and put me back on the road, Pronto ! Bravo to Tony and Chris and Jeremy , both have helped me in the past few months. .
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July 2023 by Geraldine McBurrows
Fast and free tire service, can't get any better than that.
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January 2023 by Clifton M.
I really enjoy shopping here. What is very annoying is the the cell phone salesmen. That try to sell you a new phone. While telling them numerous times that you are not interested. That is the reason for the four stars with me. When I come to shop. Let me shop and leave me alone please and thank you!!
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November 2022 by J D.
Even though I am a member they will not remove/install my tires. When I asked the clerk if they would do this or not he said, "no, it's the stores policy!" and hung up the phone without saying anything else. I would have purchased tires from BJ's but their prices are unexpectedly non-competitive. My recommendation is go elsewhere, this company is overpriced and their tire clerks are rude despite being the face of the company.
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March 2022 by Chris K.
I just bought 3 pair of eyeglasses One was sunglasses and the frame price was amazing. I have gotten frames from the other warehouse clubs but the frames are much higher quality for similar prices at BJ and I have plenty eerience with the other clubs. I am am so pleased at the frames but the other thing was the service and attention I received by optician's. It was surperior. They were attentive ,patient,supportive and personable. You get service and glasses that are better than your owneye doctor At a much better price. The Madison Heights location is my new go to for eye glasses
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June 2021 by Nicole E.
We decided to check out this store. Took a browse before committing. We like that they sell smaller packs of items here.The other selling point is they accept Amex, where Costco doesn't. Also offers gas here. Basic membership is $55, the business membership is more, but is only for businesses that will resell products and are tax exempt. The annual membership auto renewals, unless it's disabled. It's nice to not be stuck buying such bulk items for the house. We can keep our other membership for our business stuff then.