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October 2023 by Darryl Mcmiler
Took my car here early Saturday morning and left for tire repair of their tires I was called at closing that my car was ready. Also was told they tried reaching me earlier in the day which i replied no one called me,checked my phone, found no call from this establishment. Called back and said on my way now within 2 minutes of arrival was told their closing if you have a spare key we'll leave your key locked inside the car i said okay thanks. When i arrived it looked as though my car was moved but never worked on, The wheel lock kit strown across the seat and there were no papers of explained repair. Again this location take your chance!!!!!!
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September 2023 by Matthew Jasper
Unwilling to negotiate, understaffed, and overpriced. Other than that it is in a good location for business. Car repair took 3 days to complete basic repair with, according to them, 2 mechanics working on the car.
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September 2023 by Abu Bakkar
Only 30000 miles drove and I have a protection and my car all tire made very bad shape and it will be blow anytime.I was store but they refused to change my tire.I spent money to do smooth service but belle tire cheat with me and gave me bad tire.They only care money but service is super worst and they gave customer bad tire
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September 2023 by Adam Thomas
I don't even know where to begin with this review...I scheduled an appointment online for 4pm on Friday July 14th. The store did have the tires, and through a conversation (with a little confusion over the phone) my appointment was confirmed. I even joked that I would be there promptly so all could go home on time.I arrived at 4pm. I checked in and all was well.My truck was pulled in at 5:20pm. At 5:35, a salesperson called me up to explain that my lug nuts would not come off. I explained to him and others at the desk that I had the wheels off the week before, and had only hand tightened them back on. I was told I could have over torqued them. I'm a skinny guy with spindly arms. so I had my doubts, but nevertheless was told it was possible. (I'm sure they all left at 6pm by the way) I was asked to come back at 8am. and told they had sprayed "Break Away" on my lugs, and that it would need to sit overnight.Out of curiosity, I went home (4 miles away) and took out my 4 way. I was EASILY able to free every lug nut on the truck!! I've been wrenching on cars a LONG time, and I've never known any substance that could penetrate a surface so well in 10 mins, that it went from an air powered impact gun, not being able to break the lugs free, to a guy with toothpicks for arms EASILY being able to remove the lugs.The next morning I went in, and was taken right on time. The tires were mounted and balanced (I'm aware that I need an alignment, of course nothing was said or offered).Upon pulling the truck out and exiting the vehicle, the tech broke off my inner door handle. He walked in, placed it on the counter and without eye contact or an apology, walked away. Damani explained that they would replace the door handle and install it at their cost. (Which they did). I was called the same day and set an appointment for 4pm on Tuesday the 18th. Later on, Damani called again, asking if I could come in earlier because he was afraid it would take awhile and they couldn't get the job done before close (again, wanting to get out on time instead of serving the customer).I called on Monday the 17th, Damani answered the phone and said "Belle Tire..... you're going to have to wait a minute" (WHO ANSWERES THE PHONE LIKE THAT??!) I explained that I could not come in early on Tuesday because of work obligations and that I also had to take off additional time off of work on Saturday because they SUPPOSEDLY couldn't get the lugs off ( I still think they wanted to go home instead of do the work). BUT, since the store was open later on Monday, I'd come in at 5.I arrived at 4:40 on monday. And in fairness was taken immediately. The mechanic did replace the door handle and it is functional, and of course I was not charged.What blows my mind are a few different things. 1. This was obviously 2 cases of people just wanting to get out of work at closing time. 20 years of sales and customer service has shown me that it will not always be the case in a service related industry. 2. Even down to the way the phone was answered on Monday the 17th at 9:40 am, that this is NOT a professional shop whatsoever.But more than ANYTHING, there was NEVER so much as ONE apology. Not for the delay, not for the fabrication that the lugs would not come off, not for breaking my door handle. None of it. Not from the tech, not from Damani, not from Ryan the store manager. No one!I will NEVER be back to this location.Update: 8/30/23I got under my truck to do an oil change today. Upon inspection... my lower ball joints were dangerously loose, my cv axel boots were shot, and my outer tie rods need replacement. Doe Belle Tire even LOOK at these things while they're at eye level?Don't count on Belle Tire to do anything beyond what they want to do.
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August 2023 by Ash O
Absolutely amazing.I trust less than a handful of auto shops out of all of the ones I have been to in the 20+ years I have been driving and this 1 has been added to that list.Customer Service/Staff is greatPricing is competitiveAutomotive services are trustworthy, explained, and no unnecessary add-onsMaking an Appointment online or by phone may be helpful if you do not want a longer wait time as it seems they may be busy quite often.*Noted it is harder for some, especially women, to find good mechanics/auto repair shops. About equal number of both genders brought their vehicles in while I was waiting for mine to be completed all were treated with the same respect, kindness, and vehicle concerns were heard.
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August 2023 by Jake
Worst service ever. If you having nothing to do and you do not want to have your car for the day take your car here! If you choose to wait for your car to be worked on you can enjoy watching the mechanic take a break to smoke or have a casual conversation and not work on your car. I WOULD GIVE 0 stars if I could. The Operations Manager would cringe if they saw the type of service they offer here.
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July 2023 by Marcy Walls
Called to get a price quote, asked if I could come now, was told it's not busy and they'd take care of me right away, drove the 3 miles to get there then was told it's going to be 2.5-3 hours... so glad I called ahead, not!Will never come back
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July 2023 by samantha glenn
Mr. Marcus was very friendly, nice man . He got me in and out for my oil change. Thank u
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June 2023 by Mike T.
I manage a small fleet of 6 vehicles for a local non profit, plus my own 3. Belle Tire was always our first choice for tires, regular oil changes, brakes and repairs. 4 years ago Madison Heights, Michigan location played bait and switch on me. Ended up costing me like 400.00 more, on one of my personal vehicles. When I complained, I was laughed at and insulted. I found a local shop that loves us and gives us GREAT service for my vehicles and the fleet vehicles. Ive told dozens of people the story and took them from Belle Tire to my favorite shop. Family members have left there too, recently. It seems BELLE TIRE always finds an excuse not to give the promised , so called "REBATEs" Hope the $400 was worth it. Im sure it has cost you 10s of thousands$. I continue to tell my story to friends and co workers. Shame on you BELLE TIRE.
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June 2023 by Jason Zachary
This place is the worst now... Took my truck in complaing of shaking at 40+ MPH. They did tie rods , ball joints and two new front tires , balanced and wheel alignment. Brought truck back in complaining it still shakes at 40+ mph. Now they said it's a wheel bearing and front drive shaft. Did bearing and rear brakes. They couldn't get front drive shaft Take it in cause it's still shaking. Said I can't put a bandaid on it. $2500+ later truck still shakes , they won't look at it make sure they didn't mess up balance cause I haven't done thedrive shaft that's not engaged...To busy getting other people's money they told me , unreal....didn't solve problem with first estimate , couldn't solve with bearing , won't solve or look at past work now....not doing drive shaft because they couldn't even agree which one was bad..TLDR: Came in with a problem , 2500+ later have failed to correct problem and keep me chasing carrot....
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May 2023 by Denise Scott
Restored my trust. The Mgr corrected minor error on the wrong tire size that was recommended that was put on my car and at no cost to me. Plus, I purchased a set of tires for my back. Tire alignment, cut in half. It's not a bad place to do business. Thanks for your service.
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April 2023 by Valerie Moran
Very disappointing visit. Have been a loyal customer for over a decade. Employee Dean was rude, condescending, left me sitting for hours then refused to fix my flat. Will be going elsewhere in the future
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April 2023 by Jonathon Snavely
Complete rip off. Their mechanics either have no clue what they are doing or they are trying to scam every customer that walks in the door. The front workers are good. It's the mechanics specifically that are out to steal money from every client that walks in the door.
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April 2023 by patricia mccann
I went here for a Lyft inspection because I could just walk in. After a wait I was told I needed new tires---all new but when I hesitated it became just 2. I said I wasn't prepared to buy tires today, I got a Fail on the $25 Lyft inspection.I found a receipt from my tire rotation in October at Goodyear, and they never said my tires were reaching their limit. So I went to them, they took the measurement and said my tires were well over Lyft's requirement.This Belle Tire charged me $25 to try to sell me tires I didn't need.
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March 2023 by Kevin Do
when we need repair service for our car here don't listen to everything they say and absolutely review what they do, I think the service in this shop only get one star for service here,Belle Tire (Owner)an hour agoHello Kevin -- Our Corporate CS Team is aware of your visit. We have processed your reimbursement check & we apologize for any inconvenience that you incurred. - -Jennthe refund amount is the money I paid over, not the money of the belle tire shop and the inconvenience I have to go through with this store, thank you very much to this belle tire shop
