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“Very nice laddie’s I may stop in once in a while too get Lucas fuel cleaner or some windshield solution but all in all they are very helpful, kind, and patient with their customers thanx O’Reilly’s keep up the good work!!!!!!!!!”
“I had such a great experience in this O’Reillys auto shop. My tellers name was Jacquelyn. She was absolutely very knowledgeable and had great customer service.. I wish that there were more people so helpful and kind as she was in Customer Service. Because of Jacquelyn, this is going to be my home store for any auto repairs and I also will recommend this place to anybody. My experience was absolutely phenomenal..”
“The guys at O Reillys will get you right. Ask for Gabe. He is very thorough and patient. He will not take advantage of you or your wallet simply because you aren't a car nerd.”
“My company has sold no less than 150 batteries from Chris and the guys at Detroit Battery Company. As another small busines I can’t say enough good things about the staff at DBC. Highly recommended!!”
“I cannot say enough good things about the guys at this store, especially Frank! My friend and I got a flat on Woodward and went there, only to find my Jack was missing some parts. But Frank came outside, saw the problem, then went inside and came back with the missing part- and then changed the tire himself! I now have a working Jack and was able to get where I was going, all because of Frank- this guy was kind and helpful and he deserves a raise!”
“Went into the Royal Oak Michigan store for wiper blades. The fella who helped me was very friendly and helpful. The computer was showing different sizes so he went outside and removed mine. Compared to the recommended ones and found I had the wrong size on the car. He went back out and installed them for me. A fine experience.”
“Came in for a last minute item right before close on 7-17. Associate (nick I think?) was super helpful and took care of me at the last minute before store closed. Thank you!”
“All I can say is this place is great, the best battery hands down I could find anywhere price wise. As far as quality goes we will see. But their customer service is by far the best, they had a heck of a time getting my battery out and putting the new one in but they did it! Basically the battery had been in there for a long time and the nuts and bolts were pretty rusty. I would make this your first stop or phone call when looking for a new battery. I mean I paid half as much as what the cheapest battery I found at the big auto chain part stores. For a brand new battery.”
“Stopped in to just get a new cabin and engine air filter. Anna was great! She was approachable, courteous, and overall a great help. O’Reily’s has always been the best around. I’ll be coming back for sure. Thank you Anna!”
“Super friendly staff and great service! My battery died the other day and O'Reilly was the only place nearby that had my model in stock (and they had 5 compared to the zero at every other auto place in the area!) Adam helped me find the right battery and even got it installed for me, chatting happily the whole time. I think I just found my new preferred parts shop!”
“Best customer service ever.! They always have what we need. Always friendly. An very convenient going in. Never a wait. Clean store. Organized. An new things in stock. Thumbs up.!”
“My absolute favorite location in Southeastern Michigan. The only sales associates that I look forward to interacting with. Excellent customer service especially with the random questions that the average customer has given due to issues with diy related repairs. Between MJ, Shay, Craig, Corvette and Don going above and beyond what they are required of is a great blessing to the community, culture and corporation at large. This is my go-to parts supplier even though it is possible to get cheaper prices the lower quality and lack of a reasonable warranty is cause enough for not trying to save a few pennies upfront and save money in the long-term ownership of your vehicle.”
“The staff was super helpful and very pleasant! Especially the worker named Maurice. He went beyond his work scope to help me find the part that I need for my car. I appreciate that! He calmed me down as my sister and I were having a bad day☹️. His warm smile let us know we would be alright. I would recommend this particular O'Reilly's. Only reason I didn't give it 5 stars was because of the doors?. You have to push and pull??. So if your hands are full then you have to put your items down, hold the door open with your foot, then exit . Bummer! At least the gentleman Maurice was super pleasant and made out day...so ?shout out to him for his kindness!”
“Detroit Battery out here putting Auto Zone, O'Reilly & all others to shame when it comes to car batteries and brakes.... Batteries are $88 for any car with installation &117 brakes are the same...they do great work also glad I came across this business they get a 10 from me”
7:30AM - 9PM
640 M-102, Ferndale
Battery Stores
“They usually have what I need, and if they don't, they can order it, and the part or tool comes in fairly quickly. The folks that work there are pretty good at what they do, and are, overall, friendly.”
“Actually despite the appearance they did a great job followed up on my order status had the best price for my special order part and carried the parts to my vehicle. Customer service excellence”
“So my spouse goes to this location. The best thing about this location is the employees they are always friendly and nice and willing to assist you. Most are pretty knowledgeable and if they don't know something they will honestly tell you their not familiar and they'll make a phone call to another store that has someone that may be knowledgeable about it. So what more can you ask for from these employees. Great job!!! ???????”
“One of my go to locations in the metro area. Being that it's the hub store they are just about guaranteed to have it in stock if not then it's a special order part.”
“Great experience with these guys today. Friendly, fast, knowledgeable. Definitely recommend anyone to go here first when you need a battery at a great price and are in the Ferndale area.”
“I’ve never had a better experience at an auto parts store until today. The employee William was extremely informative, showed me different solutions to the problem I was having, and was incredibly nice, with a great sense of humor. Most employees would just ring you up, and go to the next customer, but not William ! He truly went above and beyond.”
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“Outstanding courtesy, knowledge and service from this specific location of Batteries & Bulbs in Madison Heights, MI. Ben demonstrated great knowledge of products (batteries for me) and service above and beyond for my needs and those of my company. Please keep it up. This location is visibly the best compared to other locations of B&B - I can say that from my personal experience in the past several years.”