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9AM - 5PM
480 Twelve Mile Rd, Madison Heights
Banks
“I’m so grateful for Kevin’s kind and caring attitude. He has an amazing work ethic! He is always working, multi-tasking, and making me smile. Thank you Kevin!”
“On any typical time I have to deal with my bank usually I get to talk with Jessica and have never had any issues in fact she has been warm and welcoming ! She was the one who helped me set up both my accounts, I’ve been with Flagstar for 4 years now. today’s encounter was with Megan she was very helpful although we couldn’t solve the problem she was still very helpful and patient and i appreciate her. however I then got transferred to the “assistant manager” and that’s where everything went down hill , he wouldn’t let me talk without talking over me because all he wanted to do was leave. I had already been on the phone trying to trouble shoot the issue since 4pm no one ever said for me to come in if they had I would have and I told him that. He still proceeded to get very snippy and short with me gave me a customer service number and said well hopefully this helps or you’ll have to come in Monday… meaning all the money that was just deposited I had no way of getting to over the weekend. as that wasn’t bad enough he said well I’m not even sure that customer service representative will even been available so there was no helping me fix the problem he was no where near as helpful as Jessica or Megan were and this interaction with this man made me honestly want to never come back to this bank or change my bank all together. Thankfully the customer service representative was able to fix the problem and was very helpful and kind thanks again chleio , Jessica & Megan !! You ladies are awesome . Update : the manager Jessica called love her always ! She is amazing , thank you for all your help Jessica !!”
10AM - 7PM
2200 Twelve Mile Rd, Royal Oak
Banks
“The service is always great. The staff are friendly and they do there best to answer all your questions to the best of there ability. Very helpful and informative. Very professional, clean safe environment.”
“Been a member for years.Someone stole $300 and when I went in to get a new card they helped me and explained what to do (but also that it could just be automatically fixed-and it was!)Literally a 5 minute fix, all thanks to Sally and her team!”
10AM - 5PM
55 Twelve Mile Rd, Madison Heights
Banks
“Juanje is a gem of a person. Single-handedly the greatest person I’ve ever interacted with at a bank. He helped me with making my bank account and genuinely made my day a lot better with his kind attitude. 10/10.”
“Sandra helped me and she was so patient with me. I had been receiving fraud texts for two days. Telling me that someone was trying purchase $600 at from my account and as soon as she says the text she instantly knew that those messages were fake. Sandra gave me peace of mind that day. She has excellent customer service I didn't feel rushed she took her time and made sure I at ease when I left. Thanks so much for assisting me Ms. Sandra.”
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“Ive been a member for over 30 years. This is my favorite location! The manager Kim is awesome! Shavonna -one of the tellers is the most sweet and polite lady to all of her customers.”