7-Eleven is a convenience store that has faced some challenges, but the staff and management are generally described as helpful and kind. The owner of the store on John R. is said to be stressed out, and the store has experienced issues with neighborhood bullies and robberies over the years. However, one former employee appreciated how the store treated them like family, even when they made mistakes. Additionally, a customer praised the store's cleanliness and the freshness of the items on the grill, particularly when a specific employee, Ben, is working. Overall, the reviews paint a mixed picture of the 7-Eleven, with both positive and negative aspects mentioned.