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February 2024 by guyfromcroswell
This is probably the best Kroger I've ever been to. I love how big is it and how spacious all the aisles are. We also found a couple of delicious hidden jets. My local kroger isn't bad, but it could fit inside this place 3 times. The store and bathrooms were very clean.
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January 2024 by Gwen Jackson
Unfortunately, this is the worst kroger in my area as far as customer service goes. The customer service women that work at the front desk is unbelievable rude and nasty to ALL customers even olds ones. The managers are even worst and offer no help to any issue you have. I really do not understand how customers still spend money in this location. I would rather talk to a stocker instead of customer service. The cashier are not as friendly either they barely speak. SMH do better! I thought it was just ok before becoming an employee but I really seen how they treat customers after I started to work there, which is the reason why I left. I didn't want to be apart of a company who mistreat customers. Just read the previous reviews, no lie is told.CHAD and DANA is some of the worst people i've ever encountered in my LIFE. This location reeks of miserable people, I actually feel bad for them. New change needs to happen ASAP!
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December 2023 by rando1jc
When the cashier knows you and you’ve had your ID scanned a few hundred times in the last 10 years, you lose a customer for life when you require my ID for alcohol sales. Ignorant corporate policies that are not being implemented currently at every location and lack of empathy from the Manager Tanya. Thanks for smirking and laughing while saying nope! Well I told you I’d leave my review and I did, best wishes you saved the World today. I will not be back even if you were the last grocery store on Earth. Please enjoy the last $300 grocery bill you will ever receive from this household!
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November 2023 by Lisa West
The Staff is extremely helpful and nice. Items on sale were in stock. Great experience, today. ?
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November 2023 by Amanda Hughes
Clean store. Marketplace so it’s pretty big with many departments for home (not just food ) their online click list curbside service is pretty good. I do wish their hours were extended . I found some awesome makeup deals but of course they didn’t ring up correct but the cashier adjusted every single item . Took forever . They should do better with marking things down in their systemsBut overall nice Kroger .Oh another good thing never have to wait in line long . Which is my favorite thing about all Kroger’s.
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November 2023 by Jasmina Stoiku
The Starbucks barista was rude when I asked for a tea to be made and she said "no". I don't care if the drink can't be made, I was just surprised by the rudeness. Luckily another barista made it for me and explained that it might be different because their steamer wasn't working.
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October 2023 by Kevin Veenstra
Don’t bother using their pick up if you want your items on time. My orders have been delayed for hours the last 3 times I’ve tried to pick up from here.
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August 2023 by John Doe
During a recent visit to this establishment, I had the intention of purchasing several beverages and took note of an ongoing promotional offer. However, upon attempting to make the purchase, it became apparent that the advertised discount was not being applied. To address this matter, I proceeded to the guest services desk in order to converse with a senior staff member.The senior staff member explained that in order to avail the discount, it was necessary to utilize a Kroger card. Unfortunately, I was not aware of the existence of such a card, and the signage detailing this requirement was not sufficiently clear. Given my unfamiliarity with the local practices, I inquired whether it might be possible to receive the discount as a one-time courtesy, considering my status as a new customer to the store.Although the senior staff member displayed an initial willingness to assist, she prefaced her response by suggesting that my misinterpretation of the signage "wasn't rocket science." This choice of phrasing, in my view, conveyed a tone of rudeness and unprofessionalism, particularly for a manager in her role. Being relatively new to this country, I found her expectation for me to have knowledge of such nuances somewhat unreasonable.In response to her remark and feeling frustrated, I conveyed my discontent. Rather than employing de-escalation techniques, the senior staff member proceeded to inform me that due to my perceived rudeness, she was disinclined to continue assisting me. This approach contradicts the established principles of customer service, where regardless of the customer's demeanor, it is imperative for the manager to uphold their professional responsibilities and avoid allowing personal sentiments to influence their conduct.In conclusion, it is important to emphasize that customer service entails a commitment to aiding customers, irrespective of their behavior, and ensuring that personal emotions do not impede the fulfillment of this duty.
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August 2023 by Susan Zerkel
No Pina colada mix. Not that they wereOut of it, but don’t carry it.
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August 2023 by A S
The store looks nice and clean 5 stars. Cashier was nice but unhelpful. No one was working at customer service. Asking if someone else could help. I received the dumb look from cashier and bagger. I will not be returning to this store anytime soon.
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August 2023 by Carmen Rodriguez
Mind you I have gone to Kroger multiple times and I’ve lived in this area for many years. I went to this location and unfortunately was treated differently. I was at the u scan scanning items and the scan clerk by the name of SENAA. Was Watching me like I was a criminal while I was scanning my items. I then looked up at her and she kept looking away and proceeded to still intently watch me as if something I was about to do I did not appreciate being treated this way. I could only think that this has something to do with me being an African-American female. I’ve never had a used scan attendant watch me like this. It was very uncomfortable and rude.
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August 2023 by Carmen V.
Mind you I have gone to Kroger multiple times and I've lived in this area for many years. I went to this location and unfortunately was treated differently. I was at the u scan scanning items and the scan clerk by the name of SENAA. Was Watching me like I was a criminal while I was scanning my items. I then looked up at her and she kept looking away and proceeded to still intently watch me as if something I was about to do I did not appreciate being treated this way. I could only think that this has something to do with me being an African-American female. I've never had a used scan attendant watc
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July 2023 by LIsa M.
So sad this store is going down hill fast !!!I was there yesterday at 430 pm The cooler equipment was broken in the fruit and meat departments Self check outs only and they were not working and mine would only work in Spanish - kroger staff Kara didn't know how to change to English -Kata was not helpful and could care a less - I spoke to the manger Dana and she said oh maybe she's having a bad day ??? And that was her solution to improve how employees speak to customers Regarding the equipment Dana the manager said there's nothing she can do - Horrible Customer Service Horrible food products This store does not deserve our $$$$ Go to the new meijers - better produce and meats - price same or better and staff are professional and helpful -
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June 2023 by SR AP
Worst Kroger ever. This used to be a good location 7 years ago but not anymore. It went downhill after they removed Tim Hortons. They are always out of their weekly ad specials. Only two nice ladies work here early mornings the assistant manager with dark hair and Sana at self check out. The rest of these people working at this location have an attitude problem. They don't allow giving rainchecks. The manager was no where to be found at 8pm. The service desk was closed so your SOL if you need a raincheck. Also the only checkout lanes open were self service. A frustrated customer had a cart full of groceries and not a single full service lane was open. She complained to me witnessing the bad customer service I was given too. If the older blond lady named Lola is so unhappy working there, its simple, quit. I will go out of my way to travel to Shelby where the managers actually exist and don't have a bad attitude. Btw the other reviews are either old or lies. Kroger employees shouldn't be allowed to review their own workplace.
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June 2023 by Brian Nielsen
Every time I am there the store is super clean and the people are very friendly