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January 2024 by Bill Frauhiger
It had been a few years since I had bought anything at Gardner-White. My wife and I needed a new recliner, we took advantage of a great sale, and we had an awesome salesman in Paul! It was a very seamless and pleasant experience.
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January 2024 by Jerry McCarty
The salesperson, Cassandra, was cordial and knowledgeable. When I told her what I was looking for, she took me directly to the area, and when we didn’t see anything in my price range, we went to another area where we found just what I wanted. And the delivery was promised for two days, when other places I tried had delivery times of a week or more. I will definitely shop there again.
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January 2024 by Gina Nash
Our sales associate Brian T was absolutely hands down best customer service I have received in a VERY long time. He was quick, and efficient while also knowledgeable. Would recommend the Shelby Twp location. Ask for Brian.
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January 2024 by Royce Willis
The sales individuals (Suzana C. and LA - Louis Anthony ) were very professional and concise. The care given to my wife and I was excellent.Also, all paperwork was done in a very businesslike manner. I will purchase from any one of the two individuals at anytime. Again, Thank you for being so precise and again professional.
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January 2024 by Michelle Fern
Our sales team member was wonderful. He did not pressure us while we walked around the store. Actually showed us a set we ended up buying. Happy customer!
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December 2023 by Salex
Your experience here will be great until you actually need something or something goes wrong. I needed service done on my brand new 2000$ loveseat because the delivery people cut it when opening it. I was told I'd have a new back in 6 weeks. Great! Well 6 weeks later they came and took the whole back without giving me a replacement leaving me with half a reclining couch for a week right over the holidays when having family over. They never said they were going to take it. When I called I got the run around and promised return calls never to be returned. I can't even get my delivery fee back for the inconvenience. Bottom line, these people look good to sell you stuff, but not when something goes wrong. Do your favor and go somewhere else where they actually care about their customers. I'll be telling everyone I know to go to bobs instead. I've experienced an issue there and wow were they awesome and quick to help me, no hassle whatsoever ever.
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December 2023 by Debbie Bliss
We were greeted at the store by DJ. He was friendly and knowledgeable about what we were looking for. He let us browse around alone, checking on us from time to time. He wasn’t pushy at all like some sales people. DJ helped us find the couch and love seat we were looking for.We are very happy with DJ and the entire experience. We will definitely return when we need to make another purchase. Quality and price of our sofa was great. Thank you
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December 2023 by Roseanne R
My husband and I went into the store knowing exactly what we were looking for. The store was extremely busy. We went to the section where the recliners were. We were trying them out for comfort and function when this young sales woman approach us and asked if we needed help. She was excellent. Knowledgeable about the product we were interested in. Not pushy and just a very pleasant person. We purchased 2 recliners and walked out the door very satisfied. It was a 5 star experience.
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December 2023 by Michael Howard
We came in on Black Friday and expected to have a difficult time because of the day, but were pleasantly surprised that we had a great interaction. We received just the right amount of leaving us to look on our own with check ins on us not being too often. The whole interaction felt very low pressure. Out of all the furniture purchases we have shopped for over the years this was probably the best.
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October 2023 by Patti Hardy
As a local Realtor in the community, I found Aaron was an excellent Salesperson. He put the same kind of care and knowledge into our furniture selections as I would my own Clients pursuits to sell or buy a new home.Very happy. Now the delivery?
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October 2023 by J Fields
I had a great experience shopping there. Normally I feel pressured and stalked when I walk into a furniture store, but this time was nice, easy and relaxed. The sales guy, Jason, was very nice and easy to talk to. Made my purchase seamless. Got the item delivered the next day as promised, and the delivery was very nice and professional as well. I have to give them a big thumbs up! Thank you!
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October 2023 by Ellen Hainey
We've been wanting to buy a new couch for probably nearly 2 years at this point. Finally set aside time today to head into the store with our living room measurements and test out the furniture to find something we liked. We were helped by Nancy and Eli and they are both great! The thing I appreciated is that they make themselves available to you for any questions you might have, but they aren't super sales-pitchy or in your face. If you want to find some furniture to buy in a low pressure environment, I really appreciated the approach of this place. Then, they're there when you need help and make it super super easy to figure out what you want, make sure it'll fit in your space, get it all sorted out, and get you checked out quickly and easily. They also have 0% financing which is really nice if you need that. Would def recommend.
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October 2023 by Courtney Distelrath
Breyonna was the absolute best. She was very knowledgeable and helpful. She helped my boyfriend and I every step of the way with buying our first couch together. I would highly recommend her to help anyone with their furniture needs! She is awesome and when we eventually get more furniture, we will be asking her to help us again! 10/10 service.
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October 2023 by Love fine wine
My experience at Gardner-White was great, thanks to SteveMeissen, the salesman at the Clearance Center on Hall Road near Schoenherr. He had wonderful suggestions and showed us pieces that worked perfectly in the setting. I will ask for Steve anytime I shop at this location.
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September 2023 by Mark Evans
Just know this is a high pressure sales store so when you walk in you’re going to get greeted right away. We went to other stores that no one asked us if you needed help. The table we bought was one of the more expensive Amish sets but it’s beautiful. All real wood and so smooth. I’ve never bought Amish furniture but I know people that have and it’s for life. Our salesman Keith was very professional and took his time to explain everything to us and made the purchase very easy. We got a very good price and of course 0% interest. Overall a very pleasant experience
