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March 2024 by Kelly S.
THIS WAS RIDICULOUS!!! This was the worst stay that I have ever had. I am a mom of 2 I have a newborn baby and a one year old this was supposed to be a great stay but NO!!! Our family pulls in and to start off the parking lot has so many pot holes and walking into the lobby there was black ice everywhere. The lady at the front desk had a huge attitude problem and was being very rude! Service was terrible. The power was out we drove 6 hours to have family fun but this hotel was terrible. Power was out the desk lady had no clue when it was going to be back on but she had power down in the office. We are on the second story we walk up in the pitch dark with our 2 kids in the freezing cold. We get up to our room lights do not work heat does not work and it is freezing. I have a newborn baby and we get put in a dark frozen room and was not even informed that the power was out and there was no heat. This was absolutely ridiculous. This place was understaffed and no one cared! I recommend to not stay in this terrible place.
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December 2023 by John B.
Dump. Avoid at all costs. Should be condemned by the health department. Avoid at all cost. Sleep in your car is better!
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December 2023 by Jon N.
Departed unscathed and mentally stronger Great chance to overcome your fears of liminal spaces! This establishment is kind enough to furnish a full "backrooms"experience in order for you to confront and overcome your fears. You won't wander forever, although it seems like it at times, and the feeling of finally able to escape the glitchy reality of this hotel and breathe the outside air with its secondhand smoke and exhaust is psychologically liberating. I fear liminal spaces no more, because thanks to Crowne, I have returned from one. I highly recommend the west stairwell at night. The suffocating heat and thick air really sell a deep underground facility experience. Amenities: An ironing board perfectly sized to wedge against the door. This was clearly the sole purpose, as no iron was provided. I was a little concerned because the board top was not attached, but it held. The door also had a handy gap on the bottom and right side, acting as a supplemental to the peephole. The vents on bathroom fans at hotels are often filthy, but Crowne cut this Gordian knot by simply removing it. You do what you want, but you might want to blast on past AMC if The Shining happens to be playing. Better yet, don't turn on the television at all. Maybe don't even think about The Shining.
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August 2023 by Jon S.
Balcony door handle on backwards, deadbolt not working on front door,wallpaper peeling from the walls.
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July 2023 by Lindsey S.
Our check in time was 4pm we arrived at 7:15 pm...check in took 20 minutes then we were told our room wasn't ready? Finally our room was ready we walk in and there's blood stains on the bed!
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July 2023 by Nikki B.
Please never stay here. I was here Saturday night. I never looked this place up and that was my mistake. My carpet was wet. Like the entire carpet felt damp and smelled awful. The bed mattress was so thin. It was awful. I did not stay. I left. Never again.
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July 2023 by Voltaire V.
Yikes!!! They sound like liars and scammers. The rooms are filthy, the plumbing is questionable and they appear to be aggressive! They own over twenty hotels in the area so be careful where you book. Looks like they're big Trumpers too from some of their comments
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July 2023 by Alex A.
The hotel is absolutely horrendous. Staff will overcharge you for everything - from napkins to the cost of repairing a toilet when it overflows. And it WILL overflow. Absolutely incompetent management.
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April 2023 by Mike R.
We walked in and we immediately left. The smell was so bad. Lost our deposit but it was worth it.
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January 2023 by Jennifer H.
Where to begin?! Terrible. Worst experience I've ever had in a hotel. The room was dilapidated and disgusting. When we asked for housekeeping to please come sanitize the room, the front desk manager or owner (rude, drunk, bald Karen (Ken) with glasses) said if we were germaphobes we should travel with Clorox wipes. We aren't germaphobes, just unaccustomed to staying in such unsanitary conditions. The bedding and pillows were stained and smelly, the towels were hard and disgusting and the room stunk. The complimentary breakfast looked as gross as the room. We didn't touch it. When we got home, I noticed an extra cleaning charge on the bill which was immediately disputed with my credit card company and the charge was removed. Unethical Rude Drunk & unprofessional Liar Filthy pig Horrible customer service BUYER BEWARE!!!! I'd rather sleep in the car than deal with that arrogant drunk prick
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October 2022 by Mimi H.
Poor customer service - desk attendant was not welcoming at all when we arrived to check in (actually had to wait for her to do some paperwork and take care of another party that had arrived before us). We asked front desk and pool attendant repeatedly about the pool lift being charged & operable to no avail. When we used the pool, there wasn't even an attendant there! Pool building is not wheelchair accessible from hotel - we had to go outside to get there and then again to get back to our room. It was 40 degrees and very windy! The room was clean but that's the only positive I can think of.
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September 2022 by Yasmeen K.
The building is falling apart and unfortunately so is the staff. Stayed for one day and experienced plumbing issues in the room. After reporting it to the front desk, the response was that it's not the hotels responsibility to maintain the room that is rented. The plumbing issue existed prior to renting the room, however, nothing was done. The family that owns the place needs to remove the male, bald, glasses wearing family member who was at the front desk. Not only did he curse and make everyone feel uncomfortable, but he simply was unprofessional and belligerent. There is a high likelihood that he was not sober.
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September 2022 by Lisa M.
The hotel looks very nice from the outside, however the rooms were very dirty and smelled horribly. We could barely stand the smell and tried to stay outside the room as much as possible. Our room was not ready until 5:30, yet we had to pay for a full day. The office was not staffed several times when we went to get information or check in. We were in a "no smoking" room but we found cigarette butts in the window sill when we opened the window to get fresh air in the room. Absolutely horrible!
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August 2022 by Kaitlyn H.
When we arrived to our hotel an hour after check in, our room was still not ready. We had to wait 2 hours after our check in time for our room with 4 kids. They told us to wait in our cars because it was raining. Never offered us to use the pool like they were supposed to. They lied to us saying our room is clean just waiting for clean laundry. Our room was not even cleaned yet. (Photos for proof) the room smelled like musty water, both tvs wouldn't work, AND during the rain we had water coming inside the wi does causing puddles inside our room!! None of our doors inside the hotel room shut. The floor left the bottom of our feet black! Thank goodness for wipes. After trying to speak with the hotel manager for the past 24 hours to get some type of customer service and some mo eh back they denied us! The manager wouldn't call me back. Once i found the manager of the hotel he tried to walk past me and disregard the situation as I was waiting to speak with him!! Very rude!!! When we needed clean towels for my kids the front desk told me I had to go find them. Also my reservation said free breakfast included, I was told there is no breakfast. FALSE ADVERTISING!!! The GAME room was broken. WORST HOTEL EXPERIENCE IVE EVER HAD. Very dirty. Horrible customer service!!
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August 2022 by Liz W.
Roach infested... smells like urine everywhere. Everything is gross. The staff is rude and aggressive. Would never stay here again.
