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November 2023 by Jack the Drifter
Hines Park Ford was able to get my F150 in for powertrain issues within a few days of dropping it off. Unfortunately, it took 2 months to get replacement parts, but that's not their fault. The job was done right the first time, and they kept me informed of what was going on.I definitely would recommend Hines Park Ford for service!
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November 2023 by Erik KUSZYNSKI
The purchase was smooth and the price was fair. Didn’t really want to be sold all the extra warranties, and I wish they could have given me more for my trade. If they had, this could be a 5 star review.
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November 2023 by Juergen Drengk
Had warranty work done as I moved in from a different area in metro Detroit. Mike Lapum was great to work with. He ordered parts first and had me come in once they arrived. One day service! Great to work with.
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November 2023 by Mara Mazzoni
Easiest lease experience ever! Sean was amazing - I never had to set foot in the dealership. We did most things via text and they delivered the car to my house. 10 out of 10!
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October 2023 by Chelsea McCusker
We worked with Melisa at Hines Park Ford and she was a pleasure to work with! She got us into the exact car that we wanted and at the price point that we came in looking to be at. From start to finish she made the car buying process a breeze and we were driving away in our new lease within a matter of days. We will definitely be utilizing Hines Park Ford and Melisa for all of our future car buying needs.
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October 2023 by Josh Bravo
Had a great experience with Constantin and Charles at Hines Park Ford. Both were very transparent, communicated efficiently, and were helpful throughout the entire process. I highly recommend them for your next vehicle purchase. They gained my trust and have earned future business with my family and I.
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October 2023 by Linda Ryznar
Shawn Hardy was very helpful and efficient. Took the time to give me options on the purchase of my car. Any questions I had he made sure I understood. Highly recommend Hines Park Ford and Shawn. Thank you for all of your time.
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October 2023 by Adrian Kizy
Melisa was great. Fast. On top of it. Found me the truck I wanted at a great price. And delivered the vehicle. A couple of minor cosmetic manufacturers defects and she got right on top of fixing them. Overall very happy with my experience.
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September 2023 by Maghan
I would honestly not go anywhere else to buy a vehicle or have my vehicle serviced. Our salesman was wonderful he understood everything we were looking for in our truck. He even did a full vacuum of the truck for us as well as made sure everything was to our expectations when it came to purchasing our new vehicle. We went to 4 other dealers and we were pushed to look at trucks that weren't what we wanted or needed. I also go and get the truck we bought from Hines Park Ford serviced and their service center.
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September 2023 by Frantley Rickett
Shawn Hardy makes the the process of leasing then buying your car go as smooth as butter. He helped us explore our options so we could choose what worked best for us. He's the man we keep returning to. I'm suggesting to give him a try if you're looking.
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September 2023 by Richard Jasper
What a great shopping experience. Melissa O made it easy to buy with zero pressure. F. Dixon was great with getting me the best financing available and was able to get the deal done in 1 day. I would highly recommend Hines Park Ford to anyone looking for a new or used car!
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September 2023 by Brian Hines
I had a rather disappointing experience at Hines Ford during my recent visit. When I arrived, it took over 2 minutes for someone to acknowledge my presence. During this time, three employees were engaged in a conversation about a random subject and seemed unaware of my presence. While the atmosphere was pleasant, the customer service left much to be desired.Furthermore, despite having a new part installed, my check engine light remains on, indicating that the issue wasn't resolved effectively. Regrettably, this experience has left me with no desire to return to Hines Ford for future service. Improved customer service and more effective issue resolution would be greatly appreciated.
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August 2023 by Rick Stanbridge
Great experience with Mel and the whe team. I arrived at the store at 4pm without an appointment and drove away before 7pm with a new Bronco. Pricing for both the trade and new vehicle was fair. Everyone worked hard to cover my needs and wants. I have purchased many vehicles in the past from Hines in the past, I am sure this will not be my last.Great job!Thanks
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August 2023 by Craig Poet
My salesman Eric was outstanding. Eric made sure that every aspect of the experience was to my satisfaction. He took the time to listen and help me find the right vehicle at the right price. Additionally, I came in the next day with a question and he dropped what he was doing to help immediately. It was a great experience, and I plan to come back for my next vehicle.
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August 2023 by Julie Gabel
The time & effort my salesman, Shawn Hardy, put into making my new lease was incredible!! Shawn took care of everything, from helping pick out the new car, delivering it in the driveway, making it right when the battery wasn’t acting correctly- all without me even having to step foot into the dealership! My time is valuable and he made sure he took care of everything quickly without interrupting my day. He is one of the best guys to deal with and makes sure to give outstanding service at any point in our car relationship! Highly recommend Hines Park & Shawn Hardy!