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February 2024 by Stephanie J.
They got me in After I was turned away at a corporate mechanic! They didn't pressure me to get things if I didn't have the budget! The 5 mile Livonia location is super fair and super friendly mechanics!!
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February 2024 by Katina A
These guys are so helpful. They treat each customer with kindness, and they always let you know what services are beneficial to you.
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February 2024 by Nick Anonymous
Quick and efficient oil change but the magic is I their staffing. Matthew was clear and friendly, providing great customer service. He didn't push the up sell but still explained products and services. He even educated me on a safety feature my vehicle has that I didn't even know. Overall a great, fast service done with a fair price. Matthew even had Valveoline text me a coupon for immediate use. Keep up the great work guys!
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December 2023 by JabrockiLove
Matthew helped us today with our oil change. His customer service is outstanding. He is very knowledgeable about vehicles. We will be back!! He deserves a Christmas bonus!
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October 2023 by Derek R.
This Valvoline crew was fantastic. Very friendly, informative, and quick to service my vehicle. Well deserved 5 stars!
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October 2023 by Kimberly Phenix
sent my niece to get an oil change, this is her first experience and she was told she also needed her transmission fluid done and we just had a new engine and transmission fluid was just checked, the scammed her and I'm doing this review, because taking advantage of a young college student is awfuService: Oil change
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October 2023 by Amina A.
everything from the service and the customer service was A1. They got me in & out & explained what I needed & also offered me some optional options that I could get . will come back to this location
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August 2023 by Sydni Ritch
Best place, the owner Sam is an angel on earth. We were stuck, ran over something that fell off a bull dozer and aren't from around here he helped us right away. ?
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August 2023 by Courtney
I generally don’t go to Valvoline just because I’m never near one, but I had an issue that needed to be addressed immediately and they just happened to be right next to my workplace. I asked if they could come check my car and 2 gentlemen did without question. Turns out I needed a coolant flush, which they happily took care of. Got my oil changed and fluids/tire pressure topped off as well. They were all very polite and patient with me!! Would recommend!!
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August 2023 by Sam Habusta
Have gone to this location tons of times in the past to usually good results, my last visit was not up to par. The next day after going in for a service as was walking around my car I noticed one of my valve caps was missing upon inspection of my other three caps found them all loose. A day later my washer fluid ran out, it used to be part of the service that they topped off the washer fluid but was not touched at this service.Service: Oil change
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August 2023 by AnHnP
The worst oil change experience I have ever experienced!!! It took 45 minutes to get into the bay. The circus really began after we finally got into the bay. We sat there 20 minutes before the technician started putting oil in the engine but guess what…. The technician below hadn’t drained the old oil yet. It was another 15 minutes before the oil was drained and new oil added. We were there well over an hour. I have been to many quick oil change places in my life and this was the most unorganized and had the most incompetent staff I’ve ever seen. I will not being going back and I do not recommend this facility to anyone.
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August 2023 by Olivia C.
Each staff member was very attentive,l and very thorough, super friendly and pleasant! Definitely recommend going here. Quick and easy oil change!
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July 2023 by Donald Murphy
Probably the best oil change I’ve ever had. Austin the manager introduced himself and Matt who did the services on my car. Matt showed me all the fluid levels. He showed me all the air filters. They checked all my lights.I was showed all the services and was given actual recommendations. For example, he said he could tell by how clean the trans fluid was that I so I probably don’t need that flushed and it looks like it was recently done. He showed me my battery status and the charge on it.Night and day difference between a lot of other oil change places.
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July 2023 by Nile Jajo
Unbelievable these guys, I wouldn’t recommend this place to anyone to go to. Was in a rush to get an oil change, so decided to try them. They made a big mess with oil on my vehicle, oil all over the engine, took engine cover and never put it back. They even said the engine never had a cover after I called them a few days later when I realized what had happened. The guy I dealt with and who personally removed it, deny it. They had attitude when I refused their extra offerings, and unfortunately I tipped them thinking they did their job. Unless you don’t care what happens to your car, I highly recommend to go elsewhere where they care more about their service, and look after their customers.
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July 2023 by George Romeos
This valvoline honestly sucks. I’ve never been to this location and not have to wait close to or over an hour for a simple oil change. If you are a busy professional don’t waste your time here. I don’t know if they aren’t trained properly or just have no sense of urgency but today I waited over an hour again. And the only one who looked like they were doing anything was a nice blonde lady. She was moving and getting things done while everyone else was lethargic and not doing anything. I even watched 1 guy leave get food and come back…. Then continue working on the same Honda accord. That’s just not acceptable. Avoid this location. Also only one car ahead of me the entire wait.