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March 2024 by Allison Shaw
Employee at the register gave me an attitude when I didn’t have my coupons ready right away. As someone who works in customer service you never say what you are thinking to a customers face. You wait until they leave to vent about it. If I did that at my job I would get fired. I usually have the best experience at this store but within the last 2 years I’ve had the worst experience.
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January 2024 by Alexandra T
Terrible! Waiting on corporate to call me back
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January 2024 by Madison La Sala
I walked around the store for a good 20 minutes and no one greeted me or asked if I needed help. I actually did need help locating 2 products and every time someone walked past me they wouldn’t even look at me and I couldn’t get a word in. It got to the point where I was just so frustrated that I gave up. They also only had 1 person at the cash wrap so I stood in line (just me, no one else in line) for another 10 minutes waiting. I will not return to this location.
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January 2024 by Linda Jedlowski
Received Nioxin #2 hair kit for Christmas as a gift. It was the wrong kit number per cjart on box for me. I did not have a receipt nor did the buyer use rewards program.I only wanted to exchange it for a different kit number to match the box recommendation. The store manager was unwilling to exchange the purchase; I wasn't asking for a refund. This request didn't seem like this was an inconvenience or loss for the store.I won't be a patron of this store in the future.
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January 2024 by Krystal Griffin
Danielle is off the hook!!! She addressed all my needs. From the color, the shampoo, the deep conditioning, the AWESOME scalp massage to the style... what can I say? She rocked it out the park. Ulta has a hidden gem with the Beauty Bar. Thank you to all the ladies at the Livonia location.
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January 2024 by Abbey Rush
I just left this Ulta location and it was the worst shopping experience I’ve had at Ulta. I walked over from petsmart with 1 item in the petsmart bag that was practically see-through. I used to work retail so I know when employees think someone might shoplift, their protocol is to continuously “customer service” them. I’m an indecisive shopper, so I took my time walking up and down isles trying to find the perfect shade of lipgloss. I was approached 9 times by the Ulta employees and they were in almost every isle I walked down. I could feel that I was being watched and so I made an effort to constantly have my hands up and out so they know I’m not shoplifting and they can leave me alone. I felt extremely uncomfortable and decided to give up on the lipgloss and just buy the other item I was holding. I don’t recommend shopping at this location unless you want to feel like you’re being stalked.
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December 2023 by nick delfavero
Customer service was very helpful.
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December 2023 by tt Wilson
Great selection and plenty of helpful staff. Offer discounts available in store and online.
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December 2023 by Bailee
My mom and I came in the store at 8:30 pm, they close at 9pm, we were greeted by Kat, she is sweetheart. We were looking for a specific lip balm and she couldn’t find it so she got the device to look it up then asked another associate, I’m not sure of her name, to help her and we were able to find it. At checkout, Lena was suuuuchhh a sweetheart! We had an engaging conversation about each others day, per permission of Alia, Lena honored an expired discount tag on the floor for us, THEN she even offered to return my mom’s purchase to honor the expired discount tag. Kat and Lena were just absolute sweet souls to be around. We didn’t have as much of an interaction with Alia but but the brief few words we shared were kind! We appreciate these ladies that helped especially around closely time! I used to work in retail so I understand when it’s time to go, it time to go! lol again thank you to Kat, Lena, and Alia.
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December 2023 by Auxx
Walked around the store for a good 25 minutes and not one single employee asked if I needed help.This one employee with blond hair kept walking past me eye balling me and looked very unapproachable.Would not recommend this place especially if you don’t know exactly where to find the product you are looking for
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December 2023 by LpsRileyXx
Excellent customer service
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November 2023 by Sheila lofton
I was really impressed ! They have Morphie and Juvias Place , wow and IT Cosmetics ! Now I know, and they have people who love to help, and I needed that .
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November 2023 by Audrey Pierce
I love this store
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October 2023 by onewoman empire
They sold me expired make up and are recommending it to people. One of the workers recommended the product to me.After I asked for a hydrating foundation recommended an Morphe glow stunner. They had a rack full of the product. The package the employee gave me had expired 9/23had SPF in it(Shouldn't be kept after its expiration date).It just kinda sucks. Ya know.
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September 2023 by PinkLady 555
It is a daily sale for the month of September so everyday something is on sale and I love lipstick so I got plenty in store and online as well as my perfumes but they didn't have one of my scents but I will check again to see if it's back in stock , this isn't my usual store but It's okay I still enjoy shopping there and the staff was nice
