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March 2024 by G- Man
Did a great job that others didn't want to do. Work was done on time and at the cost originally quoted.
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February 2024 by j bam
These guys are the best. They take pride in what they do and are genuine. Showed up today at closing time w a minor issue and they didn't hesitate to help me out.
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February 2024 by D Simmons
Took over 3 hours for an oil change. Now, my engine is leaking oil because they didn't put my oil cap BACK ON!!! It's not rocket science, just put the parts BACK where they were before your unqualified hands touched it.
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February 2024 by Shaunna Claus
Sam was great and kind.. I would recommend them to any family and friends. They even had a sweet guy drive us to my mom's house because my car was going to take a few hours and I had my 4-year-old son with me.
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February 2024 by Karen brown-workman
My insurance company scheduled vehicle pickup I was given eta 90-120 minutes. Phone # given to me was not a working number 3 hours into my wait I was informed eta was 30 minutes well TCC never showed up still waiting. Customer service for this company sucks the people are dishonest, unaccommodating, and somewhat rude I would not recommend this company and I’m hoping insurance no longer does uses their service
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February 2024 by Leslie Johnson
I love it there. If I have any complaints will solve with them first before posting it on a review.
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January 2024 by jim
I had a great experience with TCC. Their person, Ravon, was very courteous and professional. Got the job done quickly and I was on my way
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January 2024 by Evan Buchanan
I had a bad service experience. I called their nearest location and scheduled a service appointment, but the day of, I found out it was permanently closed. I went to the next nearest location. To make matters worse, the guy at the front desk said he wanted $300 for the service, instead of the $175 price I was quoted!
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December 2023 by Steve weiss
This business will feed you inaccurate eta's for hours and then abandon your request leaving you stranded. Never use this towing service, never.
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November 2023 by Melanie Stern
These guys are awesome! The tow truck arrived in 10 minutes flat, the driver was obviously very experienced, and I knew my car was in safe hands.
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November 2023 by Monica McLendon
Mo and his crew always takes care of my automotive needs and at a fair price! Go check Mo and his team out. Trust me you will not regret it! See ya next time Mo!Monica
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October 2023 by Tiffany Wall
Had a tow truck drive flash his emergency lights on in stop and go traffic because I wouldn't tailgate the semi in front of me. He then moved over a lane and cut me off. I have front and back dashcam video and a police report was made. As someone who works in emergency services, it is very unprofessional to not only drive aggressively, but to use your emergency lights for something other than an emergency.I was maintaining a safe distance between the semi and my vehicle.This tow truck had red, blue, and white lights which is illegal. Per Michigan statute section 257.698, wreckers are only allowed to have amber and red lights and they shall not be activated unless the wrecker is engaged in removing or assisting a vehicle at the scene of a traffic accident or disablement.
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October 2023 by ROBIN GRAHAM
Did a good job on my car, except I had to take it back to adjust the breaks.When you tell me you tested it out, then I'm thinking an apology is in order, .especially when I can't take off when hitting the gas
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September 2023 by Karen Sobeck
We were on our way home to Grand Rapids area after a Tigers game. After stopping for a bathroom break and snacks our truck decided to breakdown and not start. We contacted our roadside assistance and they set us up with Total Car Care Towing. We had no idea about where to find reputable repair shops in the area. The tow driver was very skilled in how to get the truck onto the flatbed. We asked him for his recommendation on where to take our truck. Of course he recommended Total Care Care Auto Repair. A quick google review search helped us to make our decision. By 11pm we had our truck on it's way to the shop. They texted with confirmation that our truck was at the shop and that we would hear from them between 8-9 am the next morning. We ended up calling them right at 8am because of our work schedule. They answered right away, listened to our story and said they would look at it this morning. He said it sounded like a bad starter. This was at 8am. By 10am they called with the estimate and indeed it was the starter. He said they would have it repaired TODAY!!!. Most repair shops in the Grand Rapids area are scheduling out a week or more, so this was very welcome news. By 11:30am they called to let me know our truck was finished and fully operational. In 12 hrs from when it arrived in their lot, and approx 3 hrs after opening the next morning they had the job completed!! In addition to timely repair, the cost was more than reasonable! From start to finish our experience was top notch- a breath of fresh air for our stressful situation! Thank you Total Car Care Livonia for coming to our rescue!Services: General repairs & maintenance
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September 2023 by Lars
You guys did some work on my exhaust about a year ago and I was happy with the price and repair so I sent my nephew up to get a price on a muffler and you guys tried to sell him a lot more then just a muffler. I know for a fact it just needed a muffler because I personally replaced everything between the manifold and muffler. Shame on you for trying to rip off an 18 year old who's driving his first car. I will no longer recommend you to anyone and am thinking about contacting the state of Michigan and the BBB. To follow up we put a $100 muffler on the car and everything is good. Which is a whole lot better them the $750 you wanted to charge an 18 year old. Scammers trying to sell him stuff he didn't need.Service: Exhaust
