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March 2024 by Tony Stitt
Well run business.The communications are almost too much. It's a good thingI would recommend it.
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March 2024 by Estelle Duncan
The Tech and receptionist staff were excellent clean lobby with good coffee and snacks. Quick repair for my small chip. I say allow them to repair this was my second time having service here very pleased am I.
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March 2024 by Adam Regnier
The automated phone service for Safelite is comically bad. It refuses to connect to a representative. Terrible customer relations in my opinion.
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March 2024 by Autumn Sellers
Quick, great service. Will definitely return if needed.
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March 2024 by Amanda Diller
I have a window again and the workers are so nice.
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February 2024 by Kelly “GoldenLady” Austin
Horrible customer service. Unable to connect with an advisor. Thankfully, I called the competition and replaced my windshield the same day.
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December 2023 by Scott Jaynes
More expensive than other shops I checked, but recommended by my insurance company. Snacks and beverages available in the waiting area. You can also get them to come to you and do the work at your home, office, or other location. Fast and efficient. I received OEM glass which was a pleasant surprise. It didn't take long to get back on my way. I was able to receive a same day appointment. The technician was pleasant. Lifetime labor guarantee. Text notifications for updates. Survey invites. Was unable to get a payment receipt for some reason, so they marked the work order paid and gave that to me. When I saw the work area, it was very clean, orderly, and spacious. I was pleased my glass was in stock and I received same day replacement. There were two pieces of tape I had to remove after an hour and couldn't wash the car for awhile, but that wasn't a problem. There is also free wifi in the waiting area.
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December 2023 by Dejza Holmes
if i could give zero stars i would. the lack of communication was horrible on Safelite's behalf! I had to call myself for months did not communicate with me not one time. My case was created on August 30th, 2023 it is now December and I had not received any updates from Safelite until I had to reach to GM personally myself to get any updates regarding my window. Safelite constantly called me a liar as well as GM and they withheld my window from me in which they had since Nov 22nd! I would never refer anyone to this company as a whole. No one has ever apologized or sympathized with my situation being as though i got the runaround for months! 0/10 experience
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November 2023 by Alexander Marowsky
Mark swapped out my windshield just moments ago. He was Super polite, timely, and professional. He mentioned there were no issues w/ the install and I ought to be ready to drive with it shortly. I'll update review if there was any issue w/ glass, but from installation, communication, and executing the work, I couldn't ask for better service. Thanks Mark!
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November 2023 by Phil DeRosier
Safelite's former location in Berkley replaced the windshield on my 2018 Audi S4. Unfortunately, a piece of interior A-pillar trim got damaged, but Safelite took care of it. I also had an issue with the urethane being slightly visible on the inside of the windshield.The Berkley location closed right after I had the windshield replaced, but Safelite arranged for me to take it to the Livonia location and the technician there did a nice job trimming it back so that it's entirely covered by the trim piece. I was impressed with how Safelite stood behind the work to make sure it was done to my satisfaction.
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October 2023 by Omgits Soup
Let me just start off to say the staff here are pleasant and the service was quick and easy. I just felt like what I paid for (~$430) wasn't the quality I received. Recently the windshield has started to make noise when driving, and all instructions following initial service was followed like not getting the window wet. Maybe I just got unlucky.
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October 2023 by Ronnette Wilson
I took my 2021 suv to them to have a front window replaced through my insurance on Monday and they told me about sensors that would have to be reset. However they claimed it was done. When it was not. Don't let them replace the window on your newer vehicles they don't have the rights to the software nor authorization to the software. Now I have an appointment in the middle of October at the dealership and now my added features that I pay for is not working. Yes don't let them waste your time! The whole ordeal left a bad taste in my mouth about inadequate, work and poor customer service. I didn't give you the whole story it would take too long
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October 2023 by Naden Beydoun
DO NOT BOOK YOUR APPOINTMENT HERE!!!They didn’t put my appointment in the system and now I have to wait another 10 days for my car!! paying for a rental car since my car hasn’t been fixed in over a month and now my insurance doesn’t cover it, Not kidding- save yourself the trouble. Worst experience ever. I can’t believe this is their customer service. The store stopped answering me when I asked for answers and a resolution. 0 stars!! Go to a different location
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October 2023 by Richard Zorn
10/13/23I located this Safelite facility after a personal encounter with a gravel hauler on the I-94 freeway. I will be returning there on Monday for windshield repair as a result of my encounter. The staff were very helpful and friendly and expedited my upcoming appointment for this coming Monday.Rick Zorn
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September 2023 by T.J. Fox
Great experience. Went through Progressive and made my claim online. Transferred me to Safelite online. Booked my appointment, and they came to Downtown Northville and replaced my windshield. All the email and text updates were great! William, my tech was super cool. He was calm and communicated well as to where my vehicle was because it was a little confusing where I parked. He was fast and efficient and did a great job. I submitted my payment online. Only took about an hour and a half. The efficiency and customer service were great. I'm lucky I got William! He was so nice! Overall, if I need anything glass, I'll be back. Progressive & Safelite were fantastic! So nice to have a new windshield!