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November 2023 by Rachel Lemasters
Johnathon helped me pick out a beautiful SUV. He treated me with a lot of respect and wasn’t pushy on anything. He was very honest when showing me cars and showed me the ones that were in an accident before and if the accident had minor or severe damage done to the car when the accident occurred. He was able to get me in a nice SUV for a great payment and was overall a great guy!I will definitely be coming back to see him when I am in need of another vehicle!I even got a pink bow put on it at pick up time!
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November 2023 by Leola Collins
I sensed that the dealership was ready to take advantage of me and took my car back. They immediately stated that I needed an engine that would cost me nearly $7,000 out of pocket to determine why my car has high oil consumption. The service manager kept warning me that the warranty may not pay and I would be responsible but breaking the engine was the only route to take. No less invasive or inexpensive options. They kept the car over a week but did nothing but contribute to my stress.
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November 2023 by Larry Ludlow
It was an absolute pleasure working with Woodie and Rudy at LaFontaine during my recent purchase of an Atlas Cross Sport. Their professionalism, product knowledge, and genuine care for my needs made the entire process seamless and enjoyable. This is the fourth vehicle I've purchased from LaFontaine, and their consistent excellence in service is the reason I continue to return and recommend them to all my friends and family.
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October 2023 by Michelle Friedow
I have not purchased a vehicle here (I bought my VW out of state) but used this dealer to help with an in warranty repair. The repair tech/point of contact I had was Matt, who was really great to work with and maintained excellent communication throughout my lengthier vehicle repair. When I voiced a concern on picking up my vehicle, Matt was able to remedy the situation same day and I was still able to pick up my vehicle promptly. Thank you, Matt! I was also able to quickly get an appointment and appreciated the loaner vehicle I received during my repair.
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October 2023 by Amanda Washnock
The people were amazing. I was communicated with about the status of my car's repairs every day it was in the shop. There were some delays, but it felt like I was being made aware of them as soon as they came to light which made me feel valued. They also gave me a loaner car which was a huge help!
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September 2023 by Jacqueline Gamez
My Service was on Point, Punctual and my Car was Serviced with Quality assurance. Thought I needed brakes but I didn’t and they were so happy to let me know my car was is good standing. ? Thanks for an honest and reliable Source! VW is Great! Thanks to all the service men who helped me out. Now I will drive in confidence and safety. ?
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September 2023 by Deborah Mecks
I love Volkswagens. We have been using this dealership since 2004 and they always treated us with respect & give us a good deal on a lease. Our favorite sales lady is Woody. She will take good care of you
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September 2023 by Shailer Turner
Ken was amazing and was very helpful in my purchasing experience. He was able to work with my credit and financial situation to get me a pretty good deal on a vehicle. I was very satisfied with the vehicle that I purchased from this dealership and the staff as a whole.
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September 2023 by Laith Ejeilat
Very honest, very transparent, and very professional service! They provide timely appointments. I've been getting service here for about a year, twice now. First time was with Ken, second time with Matt. Both are professional, honest, and kind.Their technicians provide you with a thorough written assessment as well as a video run through of the check up. They make reasonable recommendations for now and for the future. The right service at the right time; great value.They also own up to any mistake they make or inconvenience they cause, be it minor or major. This is professionalism.They have a modest lounge, with some comfy couches and chairs. Nothing particularly fancy, but it's sufficient.I'm very satisfied getting service here, and I feel that I'm gonna get the quality I've come to expect no matter which employee addresses my needs.Hats off to Ken, Matt, the technicians caring for the cars, and the leader(s) of this wonderful team.
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September 2023 by Jeffrey Luptowski Jr
I never felt pressured to make the sale. And the entire time we were trying to make a deal, I always felt comfortable working out all the details. I was happy to come to an agreement. Everything the salesperson said ended up being correct, and if he didn’t know the answer to a question then he found out for me.
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September 2023 by Steven Ma
Service was so good the first time, I went back for seconds. Just purchased my second VW vehicle with them. Matt and his team were excellent and, dare I say, even better than the first time? He was willing to work with me and show me a million cars and run a million payment scenarios. Zack and Rudy were great too and really tried to get me everything I wanted. Highly recommend the team. 10/10
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August 2023 by Rodrigo Velazquez
Nicholas was an amazing sales representative, he walked us through every step and made us feel welcomed! Went through multiple options that he brought up to us (this is where you can see his expertise shine through). He went way beyond what was necessary, he created a moment instead making it feeling like I've been hustled. I recommend anybody to browse here if they want to make the car buying process enjoyable.
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July 2023 by Willie N.
I came into the dealership not in the best financial shape, but still needing a vehicle that I had more confidence than the one I was drtiving. I was just looking around and Serxhio asked a few questions, and due to my financial situation it took a little patience, but in the end, I got what I wanted. I appreciate the detail and time serxhio took to help me. Would i reccomend lafontaine? Of course, this is my second vehicle bought at a Lafontaine dealership. Both times and in different locations, I got great service. Thanks Lafontaine!
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July 2023 by Crystal Ervin
Upon entry to the dealership to the return of picking up my vehicle a few hours later; the experience was phenomenal in the manner of customer service, politeness, and most importantly professionalism. The rep greeted me at my car upon arrival, allowed me to share what the issue was, provided insight, & went over policy obligation if cost wasn’t covered under warranty. Overall exceptional customer service. Thank you
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July 2023 by Greta Love
My experience was good it's just it take so long My sales person was great. Everything will, but when it came to the finance guy.He is a fraud My sales person. And his help, Christian gave me a price And your finance guy took it upon him self to Raise it $8 more. Without consulting me.And he tried to be Slick about it thinking. I wasn't going to read the contract I was Quote it 358.00 to 366.00 w out Knowing
