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October 2024 by John Lockwood
Great selection and super helpful staff!
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October 2024 by Jennifer Fedishin
Workers friendly and helpful
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October 2024 by A.J. Katharopoulos
Well, I guess I can't make them 5* only because of the confusion and unavailability of our specific dog food - and because they'd recommended this food to us.
But, the staff at the store was very friendly and helpful as always, and they did check all around the metro area to see if other stores had what I needed. We use Premier because they're a local business and they are so customer-centric.
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September 2024 by Paul Chisaki
Very helpful staff to locate the pet food we needed for our daughter’s precious pup. Family owned businesses are great!
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September 2024 by Johnny Bravo
Very friendly. Actually care about animals. Not just a pet store, they care. And have wide selection.
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September 2024 by Chris Trumbull
Great pet store
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June 2024 by Erica A
I have been a regular customer of this local store, but my poor experience today has left me with a negative impression that needs to be shared with management.
I did my due diligence and called ahead to check their policy on competitor coupons. After being put on hold so the young man could verify the correct answer, I was then told that they accept competitor coupons with a stipulation that you can use them once per six months. After confirming, I drove in to purchase the food I needed only to then be told by the staff in the store that the specific coupon I had was not eligible. When I stated I had just called to confirm the policy, the store manager was called over. When I explained that I had verified this policy over the phone just prior to coming in, I was told that both the young man on the phone and myself were at fault. While he did not specify the policy exceptions, I was told by the store manager, I should have asked about this specific coupon on the phone. I could not, and still cannot believe, that I was being told that it was my fault - that my question was not precise enough.
I asked her to clarify the policy, and she could not even clearly explain it to me. She then offered me 10% off to try to smooth it over which I declined out of principle - there was not customer service in this exchange. Good customer service would have been to allow the exception this one time given the confusion. I would have completely understood it was an exception to the policy, but I would left the store feeling thankful they were flexible this one time. Instead, I left the store without what I needed and feeling completely uncomfortable.
Improve the clarity of your competitor coupon policy and educate staff on it so they answer customer questions appropriately.
More importantly, improve the customer service skills of supervisors / this afternoon store manager. I left totally flabbergasted at how I was treated, and this manager was not a positive example to the two younger employees watching it play out.
For now, I will take my business to another locally owned pet store.
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June 2024 by Lauren Koshak
Clean, easy to find and reasonable prices on quality food and pet products.
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May 2024 by Christine Willis
Always clean with friendly staff.
Thank you
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April 2024 by Derald Sadowski
Staff that works there is very knowledgeable in your questions about your animals they do free water testing for your fish tanks and their great
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April 2024 by E. B. Snodgrass
Bigger than the other Livonia location. Half the store is for dogs like most of the chain. The fish and other live animals are in the back. While the cat stuff is 1/5 of the dogs, I found some things they only have including collars with bows. Service is plentiful and helpful. Parking lot is larger. Even has a traffic light in driveway so you can get in and out no matter how busy Haggerty is. I will be back when I need something.
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March 2024 by J
The place is huge. It's much larger than the one on Grand River. I just picked up something there. Will be going back to window shop. Who knows what I'll buy.
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January 2024 by K Reyes
Staff was knowledgeable and very patient with my questions.
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December 2023 by John Thompson
Great people, good prices
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November 2023 by AriesArete
10X better than the Livonia store. Staff are normal. Helpful. It’s clean. Have what you need. Quiet. There isn’t 20 staff member standing around gossiping. 5 stars.
