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January 2024 by Jason Vanderwal
Generally a good place to go for pet needs
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January 2024 by Beau mitch
They always have what I need very knowledgeable and helpful. Great customer service ??
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January 2024 by Tonya Ray
We used their grooming services and our beagle came out happy as can be! Oh and she smelled so good. We got the basic grooming and they did a wonderful job with our Maddie!
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January 2024 by Mark Keating
Always have what we need, and the staff are real nice. But for food we go to Chaps feed store. Great prices and mom & pop local small business.
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November 2023 by Gerald Snyder
Easy to find what you need. Employees are very friendly.
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November 2023 by Grim Lacy
always has a great selection of both cat and dog items. everyone here is super nice and helpful. the grooming team is awesome as well.
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October 2023 by Mary d.
I took my maltipoo to the salon and he was shaved to the skin I do not recommend it and I complained to the manager and she said I will refund your money but you are not allowed in the store what manager says that.i know my dog never had this happened to him or me ,they say he was matted no he was not also I was told that they abuse our animals this is the one on Middlebelt road I also told them I was going to punch that girl in the mouth so they refunded my money over the phone so I won't go there but the store manager Kyle was good.
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September 2023 by Lisa Kruczek
They do a good job washing and grooming my German Shepherd. They were running on time. Friendly staff. Love being able to book appointments and paying for the grooming on the PetSmart app
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August 2023 by Steve V.
I've been a loyal customer at PetSmart Grooming for nine years, but my recent experience has been nothing short of disappointing. During my last visit, my Saint Bernard was refused the basic courtesy of being taken out to pee. Understandably, she became uncomfortable and didn't cooperate with the grooming process. Instead of addressing the issue, they decided to make things even worse by putting negative notes in their system, effectively blacklisting her from all PetSmart locations.What's particularly frustrating is that they claimed it's their policy, but I later discovered that this isn't the case. This inconsistency in their reasoning leaves me questioning the professionalism and integrity of PetSmart Grooming. As a result, they've lost a long-time customer, and I'll be seeking grooming services elsewhere, where both my pet and I are treated with the respect and care we deserve. Stay far away from these butchers.
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August 2023 by Jonas Sostakas
We get our cat food from PetSmart, taking advantage of their delivery service.We visited the store looking for more cat-related products. While there, we had to see the cats waiting for adoption. We'd take them all home if we could!
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July 2023 by Philip R.
Shanna Ricci is extremely rude and made my dogs paws bleed. Poor guy was limping for a week after she butchered him. Stay away.
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July 2023 by Dawn T
This location is hit or miss, unfortunately. Grooming hours were listed until 9pm. We arrived around 6pm and no one was to be found. The techs that were part of Banfield, which share the space (though I know they're different) were less than helpful. It took until we were leaving the store for anyone to acknowledge us.
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July 2023 by Kathleen M.
PetSmart really makes things easy on pet parents. We had a series of returns to get the right fit on our puppy's collar, harness, and even some food stuff. We had exceptional service from RYAN and on top of it, even on the 7/4 HOLIDAY. Thank you RYAN.
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April 2023 by Joseph Larry
Kyle was very helpful and he is a great manager. I purchased an aquarium at the eureka Rd location and they told me there was a 30 day return policy when there was a 60 day return policy so they wouldn't return the item. So I went with my receipt and reptile aquarium too the Livonia location and Kyle made sure too fix my inconvenience and help me with my return. Thank you very much I recommend this location too anyone who appreciates good customer service. I am a satisfied customer.
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April 2023 by Ms Terri Raw
I took my dog to Livonia, and they cut all my girl hair off her head and face. And she still looked dirty. I know this is true because when she goes to Dearborn, she is flawless when she comes back out of the salon. Back to Dearborn for her... #Shitzu