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June 2024 by Pisa Gabij
I’m giving this low rating because I have had much better experiences at the other auto parts stores in comparison. On Thurs, the 13th,
or Fri, the 14th, I had to buy an oil filter, wipers, and windshield washer fluid. The older guy at the register, had a terrible attitude. Again, compared to my experiences at rival auto parts stores. This guy seemed annoyed and irritated that I needed his help to find the correct oil filter for my truck. Attitude was still the same when I asked help identifying what size wipers I needed. Slightly redeemed himself when I was selecting the ‘wrong’ type of blades and then he got out from register, and went to the aisle himself, and brought the wipers to the counter. However, he never dropped that annoyed attitude.
Maybe I’m just being spoiled, but when I needed wipers for another car, Autozone not only picked out the correct sizes (with a smile) but Autozone installed them for me!
I’m not going to OReilly anymore, especially this particular store. Only tried this store because i was already in the area, and it was the closest auto parts store at the time. I’ll definitely drive farther to go to another store, just to avoid this one.
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June 2024 by John W
The people are not friendly at all.
Made a purchase and nobody cared to help.
Made a return a few days later and Jim didn't even say 2 words to me.
The staff needs more training in customer service.
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June 2024 by Google User
The assistant store manager, Kal, tries to be helpful but is somewhat abrasive and seems unwilling to even consider the notion she might be wrong. I was put off by the way she interacts with customers, including myself. She leaves much to be desired as far as professionalism. That was my experience. She's kind enough and tolerable, but unprofessional. This puts a strain on the interaction and may drive people away.
I also don't appreciate the use of foul language (at all, but especially) when engaging with minors at the register. When I asked my son how it went after making his own transaction on another occasion, he said it went fine, but the lady (Kal) that was helping him was swearing as she tried to pop open a roll of change, saying things like f@#$ and S#&@.
This is wholly unacceptable behavior. She didn't cuss in front of me. Perhaps she thought she was being cool in front of a youngster.
Not cool.
Not professional.
F for FAIL.
The older gentleman however, is kind, warm-spirited, and very helpful. If it weren't for him, we wouldn't be back.
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September 2023 by Marc M
Kaley FOR PRESIDENT! This lady must have a cape under her collar. I went in and got just what I needed. The store is clean. All of the employees were friendly, however, Kaley was the best. I will be back.
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August 2023 by Nick Anonymous
Great customer service from the two guys! They know a ton about cars and they dealt with a hassle of a situation, hassle-free.
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July 2023 by Paul Miller
Good service
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June 2023 by Iman Alharbi
4 the four boys, not men, working there on Saturday June 10th were the ultimate definition of lazy and unhelpful, that the manager. I went in about all brake lights being out, hoping to get some advice on the proper fuse. Was told that likely wasn't it and they had no idea where to find it or which Amp to get. The manager, who was leaving for the day, literally told the employee "not to get involved". Instead, I was offered the name of a mechanic in the area and when I didn't take his information was completely ignored. They three remaining employees returned to talking about a car on line. I'll be going beyond this review to make a complaint.
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June 2023 by Doug Henson
Try to know the exact part you need when going. I had to make 2 additional trips in the middle of a brake job to return the wrong parts they gave... and I only bought 2 parts from them, brake pads and rotors...
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June 2023 by Danielle Quinn
Really horrible experience with the manager (I think Kelly?) not helpful at all and it’s really unfortunate because usually oreillys is a great place to stop and grab what I need.
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June 2023 by Mark Dunham
Great place great staff thanks happy Saturday
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June 2023 by James Meakin
Staff was very knowledgeable
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June 2023 by Ron Lockhart
I had what I needed but service was a bit slow
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June 2023 by Raymond Sanchez
Super great staff with awesome deals including Veterans Discounts!!!
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May 2023 by Judy Beer
Three strikes...1) we called for a part, was told it would be pulled and waiting at desk. Not only was it not pulled but it wasn't even in stock - wasted trip 2) Then asked employee to call another store to check for stock, he wouldn't even call. 3) Finally, we tried to order correct part, waited 3 days, went to pick up but they had ordered wrong part! Not a good experience. To be fair, hadn't had this much trouble in the past. Has something changed? Could use customer service training.
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May 2023 by Velda Garcia
Thanks to Max for helping me figure out which antifreeze / coolant I need
