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November 2023 by Aferdita Xhilaj
Megan was great! She made the whole process quick and painless for me. She was thorough and I appreciated how knowledgable she was.
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August 2023 by m s
Size of unit was smaller than it was said to be and it was filthy dirty. Looks like it hadn't been rented in a long time yet filthy. Never again will I rent thru this place. Can't wait to leave.Update: national worked it out with me.
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August 2023 by E L
Megan D has been professional, patient, thorough and attentive through the entire process. Please train your employees to have the same work ethics. Thank you Megan!
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August 2023 by Ryan Stewart
They were awesome to work with. Very nice and great customer service. Megan went above and beyond in helping me finalize everything. A++++
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July 2023 by Kevin Gross
Megan is by far the best customer support rep i've ever been given the privledge to work with. Thank you very much Megan!
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June 2023 by August Dexter
Adam Cowsert serviced me. In finding the storage place of my choice. Very professional and efficient. Adam thank you,
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June 2023 by Mary Fortune
Great Customer Service . MEAGAN really took care of me very quickly.
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June 2023 by Crystall Winkler
Great service, easy and affordable rates! Meagan was helpful and friendly!
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May 2023 by Mandee Lynn
Absolutely exceptional customer service from Jack Day... super friendly and professional. Definitely made me feel like a valued customer for my first time signing up! He was able to accommodate my needs and it wasnt a fight or difficult to reach anyone. The location is perfect, and the facility is clean! I've used other facilities and National is the best so far!
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April 2023 by Kim Thomas
I had a wonderful experience with Jack Day. Please request the best rep National Storage has. He was so professional, so helpful, so pleasant, gave the absolute best experience I could ever ask for. National Storage hats off for hiring Jack Day. I thank you so much Jack for making my life a joyful experience. You took the stress away from what all I /Houghton I was going through. God BlessKim T
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April 2023 by Aaron Hipshier
I called for clarification and Megan helped clarify what I needed to provide to move in to my unit saving me a trip into the office and saving me time that I didn't have to take off of work. Stellar customer service! I am happy to have found a unit with such a friendly company.
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April 2023 by Neddypwnz
Originally ended up with a second floor unit, but I didn't realize the elevator was under construction. Called and Jack was super helpful in getting me transferred to a ground floor unit without any additional cost or hassle. Great service
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April 2023 by John Johnston
I was helped by a employee named Megan Deaner she was very helpful and got the issue handled very quickly she needs a raise for being awesome
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January 2023 by Mary Rayes
The unit is good, very clean facilities, easy access. But, there isn't a manager at this site, assigned to it. So, it took me 7 days to get a hold of someone to give me my access code to the unit, and my unit number. No one answered the phones, and I had already paid for the storage unit but couldn't get access to it until I finally got someone to answer, and he had to meet me at the facility. When he got me taken care of, he left. He was very nice though, answered my questions and made sure that my code worked etc. If you need someone to help you though, no one is stationed there and it's really hard to get ahold of anyone. I hope they fix that issue.
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September 2022 by Plow Parts
Hello, my daughter reserved a unit online, based on the hours and the emails she got she went to the facility twice to finish all paperwork and get the unit, and to her surprise both times NO one was there to help her. Each time she called the number they said they will send an email, in which she is still waiting to hear back from the first time from Saturday 08/20/22 and they also said they couldn't find her reservation online in their system and was told she would have to redo the online reservation and its now 101.00 this is a poor way to do business, how are people suppose to rent a unit if no one works there?
