-
March 2024 by Mo
I went to Monro for some quick maintenance, and OH BOY, did I get more than I'd bargained for. I dropped my car off for new tires and an oil change - when picking up my car, the technicians were very fast to get me to pay and get out of the door. When getting in my car I noticed that my wind shield was broken! HOW CAN YOU BREAK A WINDSHIELD DURING A TIRE AND OIL CHANGE? The technician said that he was distracted and let go of the air gun, which flew out of his hand and made the cracks. They reluctantly got my windshield replaced, but had the wrong type of glass installed, breaking my automatic windshield wipers, left epoxy on my dash, and did a poor sealing job (i can hear wind whistling thru the windshield gaps). 6 months later, I find that the tires that were installed by their distracted technician have warped and bubbled (and these were no cheap tires! I got top of the line Michelin tires installed) which is an issue my car has never had until I visited this location. When I call to ask about warranty, they inform me that I refused on the day I picked up my car, when in reality THEY WERE IN SUCH A RUSH TO PUSH ME OUT THE DOOR AND COVER UP THE WINDSHIELD ISSUE THAT THEY NEVER EVEN TALKED TO ME ABOUT IT! I have never had to replace a set of tires so soon, and this is no coincidence. Please save your money, time, and sanity and DO NOT GO HERE!
-
March 2024 by Ladyt
Please eliminate the answering service they are not knowledgeable I get transferred to two people I like Monroe but I rather not deal with the answering service
-
February 2024 by ANGELA BYRD
Great customer service. Quality work! Computer System kept freezing and snow and ice in parking lot proved difficult to navigate and walk through, but other than that, it was a great customer experience!
-
December 2023 by Denis Carroll
I felt like I got exactly the service that I requested and paid for, at a very reasonable price (Oil change ). What was weird was that the invoice I received showed that other services, free services, were provided at my visit. Those services were not actually provided free or otherwise, so why would you claim they were provided? This is something you need to fix right away.
-
October 2023 by D Desiré
Is the owner Austin took very good care of my Jeep. It's nice to see a shop that does not take advantage, and only sells you what is needed for a reasonable fee.
-
October 2023 by Angela Hunter
This is my go-to place for oil changes. The employees are knowledgeable and respectful. Austen was informative about my vehicle's current condition and let me know what things I should be thinking about getting done soon. Prices are also very fair.
-
October 2023 by Ferarree Exxxpensive
Excellent Customer Service.Explained & Was Honest about Best Options & Didn't Try To OverSell.Wasn't Crowded. And Begun Work Immediately.Lobby and Waiting Chairs We're CleanBathroom Was Tidy.Would Definitely refer a friend for Service& Will be returning myself.******HIGHLY RECOMMEND*****
-
October 2023 by Jennifer Michelle
FEMALE here! I stopped in to get a tire inspected. They were quick, HONEST, and did not take advantage. They went above and beyond my expectations. I’m very satisfied and will definitely be back.
-
August 2023 by Summer Murphy
Amazing service!!! I came in last minute needing my brakes fixed, turned out to be the brakes, calibers and rotors.. before work at 7pm.. Austin and the crew were able to help me out and got my car fixed in a 4 hour time span!!!!! Friendly, welcoming, attentive, and my car sounds better than ever. Was offered water in the comfortable lobby area if I was waiting… i could go on and on about the spectacular service I received. I will 100% be coming back for all my brake/tire/etc needs!!!! Thank you Austin and the rest of Monro!!!
-
August 2023 by Alexis Williams
After leaving for clinicals this morning, I noticed my tire pressure sensor light came on. Came across this place with already good reviews and chose this tire shop to fix my issue. Adam and Austen took care of my issue within 20 minutes not even that and the customer service was excellence from both guys. I recommend this place 100%.
-
August 2023 by Dylan Schnepf
I wish I could give more than 5 stars. Austen was incredibly accommodating. When I sourced a faulty part, he personally took me to pick up the replacement. Doesn’t get much better than that. Also if you’re looking for a good BBQ restaurant recommendation he can help you with that as well.
-
July 2023 by Erin King
The gentleman at the shop were so helpful. They took my car in at the last minute, completed the job in great time. I was well informed about everything. The waiting area was very comfortable. They were friendly and great customer service!
-
June 2023 by janice stevenson
What I like most about the store is that Austin's professional phone ethics, his knowledge, his patience, his sense of humor and the professiolism of the store and his Installers as well the The waiting lobby is always neat and clean. I could just go on and on about my experience. It was top-notch.
-
June 2023 by Norman Bellows
Shy and Adam did a excellent job helping me out I was in a pinch and they squeezed me in at the last moment and they were very courteous and helpful with everything I needed I highly recommend anybody to come to this location
-
June 2023 by Nakita Bowman
They are great, friendly and efficient. Austen was a big help made sure everything got done and they weren’t super pricey.
