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November 2023 by Timothy Driscoll
I cannot log into their new system I cannot make a login ID or password this is the worst experience I've ever had with the credit Union.Tim Driscoll
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August 2023 by Tisha Lawson
Original post. Good experience visiting that branch.Update. I drive through this area frequently and would rather stop into a shared branch location then carry too much cash. I've stopped in between 5-10 times and never had an issue. Now yes, there's usually only 1 teller available but again never had an issue.This time was different. I tried to remain patient during a delay but then when I asked for my ID back (I had waited quite a while for them to copy my ID, I mean awhile, the machine kept jamming the teller kept opening and slamming the copy drawers... Awhile). So I asked for my ID cause I could go to another shared branch location. Not sure why this time my signature was verified. She had a copy of my ID and my actual ID and said the signature on the bank form didn't match so she had to check with a manager before completing the transaction.Now if this was the standard policy the entire time, then why was I asked this time? Not my fault that the copy machine was jammed. I mean it's not even 4pm so I came in way before the branch closed. Yeah, now I see why members avoid this location. I won't stop here again.
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January 2023 by L Ladd
I had been a member of this credit union for thirty four years and today I closed my account, which I really should have done years ago. This branch is completely antiquated in procedure and technology, making it an extremely inefficient place to bank. The hours aren’t accommodating at all to the average person with a full time job. As a matter of fact, on my way out after closing my account I saw that they are once again changing their hours and now not opening until 10am on Tuesdays! Still closing at 5pm, however. Unacceptable. If you lose your debit card it takes a week or two to be mailed to your home, no exceptions or way to pick it up at the Credit Union. The new Credit Union I moved to prints them in house the same day. The absolute final straw for me was the branch being closed the day after Thanksgiving. By being closed Thursday for Thanksgiving you are observing the federal holiday. Black Friday is not a federal or secular holiday. I completely understand wanting to give your people time off that they deserve, however, that needs to be worked out in house in a more reasonable, accommodating way for your members than just simply closing for the day. Better banking days are ahead somewhere else, thank goodness!
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December 2022 by L White
I had been a member of this credit union for thirty four years and today I closed my account, which I really should have done years ago. This branch is completely antiquated in procedure and technology, making it an extremely inefficient place to bank. The hours aren’t accommodating at all to the average person with a full time job. As a matter of fact, on my way out after closing my account I saw that they are once again changing their hours and now not opening until 10am on Tuesdays! Still closing at 5pm, however. Unacceptable. If you lose your debit card it takes a week or two to be mailed to your home, no exceptions or way to pick it up at the Credit Union. The new Credit Union I moved to prints them in house the same day. The absolute final straw for me was the branch being closed the day after Thanksgiving. By being closed Thursday for Thanksgiving you are observing the federal holiday. Black Friday is not a federal or secular holiday. I completely understand wanting to give your people time off that they deserve, however, that needs to be worked out in house in a more reasonable, accommodating way for your members than just simply closing for the day. Better banking days are ahead somewhere else, thank goodness!
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November 2022 by mary jo hodge
Always efficient and friendly. My latest contact was with D.B. and she was helpful, friendly and took care of business.
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October 2022 by Vanessa Johnson
Absolutely the Best Customer Service provided by Darlene . Skillful, Patient and Kind, and with a Winning smile she provided resolution to my service.
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February 2022 by Tyler Bowen
No wonder the reviews of this institution are terrible. The staff is rude, inconsistent, and absolutely a nightmare to work with. No one there has any clue on policy, you get a different story from every person who works there. My entire family has banked here and all of them left because this place is a joke. If I could give a zero star rating I would. Absolutely horrific customer service. No one in my family will deal with this place ever again.
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August 2021 by Wanda Hellmer
All the time I have done Business with this credit Union they have always gone out of their way for me,Not one person has ever been rude to me I find this very surprising to people saying that
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August 2021 by Daniel Trinka Jr
Came in to look into refinancing one of my loans. The loan manager brain was very nice and polite. Ended up cutting my monthly payment in half! i was so happy i switched my checking and savings over to mcfcu from chase. Only thing missing is a app to let me deposit checks from home. Great bank, Great people!
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May 2021 by Lou Brotchner
E-statements should be available on the fist banking day of the month.
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April 2021 by Tisha Laws
Good experience visiting that branch.
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March 2021 by Joe Oliver
I’ve been banking here for 30+ years. Loyal customer even have my mortgage through then. Over the past four years this place has gone downhill dramatically. They continually have issues with simple debit card transactions. The latest saga with debit cards is that there was a snowstorm in Texas and that’s why your debit card was declined at the supermarket. I have a credit card through this bank. I wanted to use it on vacation out of the country. They said no problem fill out this paperwork and you’re good to go. I filled out all the necessary paperwork signed it brought it into the bank done deal. Went to use the card on vacation decline for a Suspicious activity.You now need to let them know if you plan to take out more than $2500 at a time in advance. And when you do go in and need more and didn’t let them know days in advance you have to beg and plead To get your own money. They have a few good tellers and others that are subpar. If I didn’t have all my accounts linked to auto pays I would’ve left A while ago. If you are the manager of this bank please know that you can do better. Michigan Columbus used to be better.
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October 2020 by Kiana Allan
Customer service has really became a issue cross the board with people at this institution I would never refer anyone too the credit union
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July 2020 by Suzanne C.
I have been with this financial institution for over 20 years but recently drained my accounts and moved my banking elsewhere. Whoever is the owner of this bank really needs to re-evaluate who they have representing them. Barb the CEO should really consider retiring, she's rude and very unprofessional and has been ever since I joined this credit union. Needless to say I was surprised she was still there let alone the CEO. I went there on Saturday to close my accounts (thanks to Barb and her need to make people feel horrible) and was waited on but yet another rude employee Melissa. No hello, good morning nothing acted like she didn't want to be there and couldn't finish my transaction soon enough. All I can say is I'm very relieved I decided to close my accounts with this financial institution the last thing I will do is support a business with rude, condescending people when this world has enough problems. End of rant. Good luck MCFCU!!!!
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June 2020 by J C
I really don't understand these bad reviews. I've been coming here for many years. Everyone in that place is nice and helpful.
