Kroger is a popular grocery store that provides a wide range of quality food and household products. Customers can find fresh produce, meats, seafood, dairy, home goods, and pharmaceutical items, making it a convenient one-stop shop for savings. While many shoppers appreciate the store's offerings, experiences with customer service can vary. Some customers have reported negative interactions with certain employees, particularly at self-checkout, where rudeness has been noted. However, there are positive mentions of helpful staff, like in the produce section, where employees have gone out of their way to assist customers with a smile. The online order pick-up service has received criticism for repeated delays and communication issues. Customers have expressed frustration with late notifications and inflexible policies, especially when they arrive on time but cannot pick up their orders. There are calls for corporate to address these problems, particularly for those relying on online shopping due to special circumstances. Despite these challenges, many customers appreciate the friendly demeanor of some staff members, particularly at the customer service desk. Overall, Kroger offers a variety of products, though there is room for improvement in customer service and online order management.
They do a good job. The shortage of help can be frustrating, but I understand.
February 2025
A really good alternate grocery store besides myers and walmart period.
February 2025
I love Kroger’s because they have everyday groceries and even ethnic selections. From Chinese rice noodles to Mexican sauces and spices. I look for the things I need when Icooking at Kroger’s.
