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April 2024 by Alan Ingrody
Staff was professional and showed they cared for the patient
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March 2024 by Shana Jordan
Fast and friendly service
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March 2024 by Jaret Johnson
The staff took care to diagnose my issue with my shoulder and made the referral to an Orthopedic doctor on the same day. I really felt they cared about my problem.
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March 2024 by Joy Bullington
Great care. Professional from the checkin to my checkout. Very clean everything was explained in detail to me regarding my treatment. Would definitely recommend this facility.
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March 2024 by Tiffany Taylor
Easy to schedule an appointment and I was able to see a medical professional very quickly
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March 2024 by Chris Cage
All I wanted was a covid test and iv been waiting in a room for the doctor for a hour now ?
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July 2023 by Bill
Man, we walked in at 5:30, with no one ahead of us, they said it would be a 10 to 15 minute for us to be seen. My girlfriend and I were in the back in 10 minutes, I was like sweet this was fast! But then they made us wait in the back for 53 minutes in back. We just won’t be coming back! We don’t recommend!
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July 2023 by marian hatten
The personal from start to end were attentive and helpful, they explained what was going on and reason for medication and tests. I liked being able to fill out forms before coming in and the ability to schedule an appointment on line.
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February 2023 by Savannah Scobie
Emily and Briana are lovely. This office is really clean and has good energy. I was in and out and cared for so well.
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February 2023 by Jillian Marie
A Nurse here, Jessica Roberts, is literally PSYCHOTIC. She will not leave my brother alone nor family and friends of his. She keeps making multiple fake numbers to harass him. Please check on her and make sure she’s psychologically good for the patients under her care and tell her to leave us alone.I apologize to the managers for putting this on their website. She has us all blocked so she can do it through fake accounts and numbers.
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December 2022 by Susan Proctor
Very nice people. Were right on top of my issues and being treated. I would use this urgent care again if needed
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December 2022 by Cheyenne Chapman
If I could give a zero rating I would. The receptionists tried to get my insurance to go through, originally they told me that they may not be able to see me because I did not have a physical insurance card (I only have digital, I was in my insurance app and could send a copy directly from my insurance company I told them all of this and they said that they "don't like to do that"). Luckily because I had visited a different henry ford medical office previously they were able to accept my digital insurance card. I should have just left when this happened, but I gave the benefit of the doubt and I felt ill and I just wanted care/treatment. Once they received my card they did not know how to get it to work in their system, granted I have had difficulties with other medical providers previously, they were talking loudly and trying to figure which of the insurances to bill from their pop up and tried to bill one out of another state, I was dismissed/ignored when I told them a few times that it was based out of Lansing (there are other branches of it but I have a very specific insurance because of my employer). After over 30 minutes they finally figured something out, I am hoping they did it correctly so I don't get overbilled/misbilled. While all of this was happening another patient came in and was asked to sit and they would get her checked in after they completed mine. The other patient sat in the waiting room until the doctor came up and noticed them. Apparently she was a family member, so the doctor told the receptionists that he was taking her back ahead of them even getting her checked in, nepotism at its finest.Once I was taken back and all prelim questions and vitals were taken the doctor came in for 5 minutes, listed off about 10 different otc medications I could be taking and told me to mix them around for my different symptoms, he ordered a flu test and left. My flu test came back negative, I knew because the MAs were speaking incredibly loud about all patient results with names so not only did I know my test was negative I knew the little girl in the room next to me was positive and the person down the hall was also negative. The doctor came in to tell me my results and said he would have paperwork for me. I waited over 20 minutes for a MA to come in to discharge me. I could overhear them planning their lunches and just casually talking in the back area. I am confident that the only reason I was discharged when I was is because one of them decided to clean my room for the next patient and realized I was still in there when she came in without knocking. She became flustered and quickly tried to shut the door before I alerted her that I was waiting on my discharge papers so I could finally leave; to which she said she would meet me in the lobby (?) she had to retrieve and print the paperwork because they had forgotten about me, and then tried to review my medical documents and information in the full lobby.So not only did I receive no information other than that I didn't have the flu and to go home and mix otc medication, I wasted almost 2 hours for a 5 min doctor consultation. All employees were nice enough but it seems as their procedures and communication as a team was messy and highly affected my experience negatively. Save yourself and just go to one of the other urgent cares in Livonia.
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December 2022 by Sarah Smiddy Youssef
Had such a wonderful experience here yesterday! Injured while out of state and needed to be seen ASAP. Mia and Shannon were so kind getting me checked in. Dr. Tarsin got my shoulder fixed up in no time. Thank you!
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December 2022 by Margarita Kendall
This was my first experience using an urgent care facility . It was easy to do all the appointment and documents online . I was able to get an appointment in the time frame I wanted , had short time to wait to be seen . The staff was attentive, professional and most importantly they took care of my health issue . I was relieved I could get such excellent care on a weekend literally as a walk in first time patient .
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November 2022 by Danielle Hill
I take my children here often when they're sick. I travel quick a bit past my house just to go here . The tsaff is amazing . They're all so amazing with my young children and VERY patient. I highly recommend
