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January 2024 by Kelvin J.
When I first arrived, Ron seemed to be very friendly but that changed. First Ron assisted me in having the AC Compressor installed by his team. The AC Compressor broke causing my belt to come off losing power steering and overheating. Ron ordered another ac compressor and had his team install it on my Jeep. I asked Ron was the part brand new because I couldn’t understand how it broke so easily. He assured me that it was a new part in which I had no reason not to trust Ron at this time. I noticed on my receipt that it stated the part was REMANUFACTURED and not a new part. Ron claimed that they can only get the remanufactured part and not a new one. When I confronted Ron about this dreadful lie he insisted that the part was a brand-new. I informed him what a remanufactured part is since he seemed to not understand that he did not install a new part. He also had his team install brake pads and rotors. Ron claims the pads were correct and only the rotors were wrong. My question is why his team is installing parts opposite of what he told me to my face he would be installing. Poor communication between the employees and Ron apparently. So I drive off the lot and I notice that the rotors seem to be warped VERY BAD. Why did they not test the breaks before allowing me to drive off the lot? Doesn't make any sense. That's when I came in the following day and Ron had the proper rotors installed. He claims he didn't need to replace the pads because they were the correct ones. Which didn't make sense because I could've sworn those pads came in the same box as the warped rotors, but who knows. Ron also was in the process of fixing my rear taillight. He ordered a used one and offered to give it to me and install it for about $75 dollars if I'm not mistaken. Ron was nice enough to hold it at the shop until I could afford to pay for it over the next couple weeks. But given the other delays with the vehicle parts and having to come back and forth to the shop multiple days I couldn’t work and acquire the funds for the light. Ron also had his team install a new wiring harness. The person who installed it didn't check that the latch was CLAMPED on to the harness so after driving for while my headlight went out again. I checked under the hood and noticed the clamp/harness was disconnected from the bulb. I tried to reconnect it, but it wouldn't clamp properly. I gave it a little more force and the clamp ended up breaking very easily. Another cheap part, figures. I've never broken a headlight harness clamp in over 13 years of driving and changing my own bulbs. The last time I was at the shop speaking with Ron expressing my troubled situation about everything and how I believed that he should replace the light harness because the clamp would've never snapped if his team installed it properly to begin with. Instead of just replacing the part free of charge Ron tried to charge me an additional $35 dollars to install a new one. I was not accepting of that offer at first. Ron then tries to show me that the harness will stay connected with friction by replacing the bulb and that they shouldn't slip off while driving. I was not happy with this because I paid full price to have it installed correctly by "professionals" in which that did not happen. Ron cuts me off mid-sentence as I’m speaking to him about my troubles with his shop then begins to change the subject and walks over to open the chain gate. I'm confused because I thought he was trying to show me something on my jeep, but he was opening the gate so he could pull my jeep out so that I could leave. HOW RUDE!!! It's been months now since this all happened so my story is a little all over the place, my apologies for that. Ron never responded to my final email from Sept 14th, 2023. He was responding and very friendly until I started to speak up about the MULTIPLE ERROR's happening at his shop. **I couldn't explain the full situation because google doesn't allow for it.
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December 2023 by Ali Mogally
Best customer service ever
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August 2023 by Cecil Baldwin
Order tires 7-17-23 never heard back from this place today is 7-28-23 will. Not be back.
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July 2023 by Ruth Schmidt
On Thursday, June 30th at 3:33pm, I made an Appointment for the next day at noon for 2 new tires with Ron. When I arrived he told me I didn’t. Which was an audacious lie. Through these reviews it can be seen this is a chronic habit of his. If you lie about that, what else are you going to lie about after touching my car?I found someone down the road who could do the same job at a better price and faster. When I told Ron, he tried to claim corporate would be unreachable for 4 days before I could request a refund. Which was also a lie (unsurprised), I was able to immediately receive full refund. I will warn all of my friends and family to avoid Ron at Goodyear Tire.Now, I am very satisfied with the friendly, honest, fast, and affordable service I received elsewhere.
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May 2023 by Michael Govier
DJ surprised me with his solid service for my car which was honest and fair. This is a safe place to take your care.
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April 2023 by T Urs
I delivered for these people they did not tip and they expected me to do extra work for them. I am not employee for them or DoorDash. Why are you expecting me to do extra labor for free will never recommend this company ever and they’re going to try and rip off independent contractors.
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March 2023 by KB99 (Bosman)
If you ever need to buy tires, this is the place to go. I'm an old geezer so I'm surprised I did this online . I ordered tires online and paid for them online and made an appointment for 1:00 p.m.. I had four tires put on my vehicle. DJ, the store manager was working alone and on his lunch break when I arrived. I felt bad because I was early. Well DJ was the most courteous and well-mannered person I ever worked with. There was absolutely no pressure whatsoever. Well people started coming in and he was still alone. His coworkers were still at lunch. And this guy handled everybody with nothing but the best attitude you could wish for. He told me that Wednesdays were kind of slow, well it started picking up after lunch and people we're coming in pretty much one after another. And he treated EVERY person with the most laid-back and nice attitude you could hope for. You could not ask for a better visit. I highly recommend going to Goodyear off of Middlebelt next to Menards and buy a tire or tires when you need. I wish all customer service people were as kind and easy going as DJ was. I think this young man really needs to be recognized by Goodyear for the service he is giving people. It's hard to find good service nowadays. DJ reminded me that there is good people out there that really want to help somebody still. I give Goodyear, off of Middlebelt five stars. All the way around. Thank you DJ for your great help. My SUV drives like a new vehicle...I really give these guys credit for an outstanding visit! I don't know the other guy's name that was helping DJ but thankyou to you also if you happen across this note. More like a BOOK huh? OK I'm done. Have a great day. Go buy a tire. What the hay!!!!!!!! Big flat screenTV, free coffee and tea if that's your jam? Nice big waiting room. Kick your feet up. Sit awhile. Your car comes out looking awesome with the new rubber. Can't go wrong with this place....ask for DJ.....
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February 2023 by Kathleen Gibbons
The Goodyear location in Livonia, MI saved my family's holiday trip! They were able to complete my entire online order in 1 day. It normally takes 1 week. The store manager, Earl Sides, called me personally to confirm my order details. When I asked if he could pull off a holiday miracle so we would not have to cancel our holiday trip, he said no problem. Bring in your truck asap. I took my truck in at lunch time. They took care of everything before they closed that day. The assistant service manager, DJ Guth, finished my order with the same pleasant attitude and professionalism as the store manager. The whole team went over and beyond. My family and I truly appreciate their exceptional customer service.
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January 2023 by Phil
Great automotive services provider. I highly recommend
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October 2022 by Raymond Garlick
Fast friendly service and a special parking spot for veterans who were awarded the purple heart. That in itself gets serious respect from us vets
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July 2022 by Patty Checkle
Cant believe all your have working here is 1 mechanic. Could not take care of my needs so went elsewhere.
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July 2022 by Dave Schiffour
The store manager did me a real solid. I came in for a wheel balance as my vehicle was shaking while driving on I-96. They completed the wheel balancing service but the manager didn't charge me because they were not certain the balancing was going to remedy the problem. They were kind to tell me that two of my tires were feathering and would need to be replaced soon. There was no pressure to buy tires on the spot either. I recommened this shop based on the store manager's honesty.
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July 2022 by Amanda Karinen
Talk about great service! Had a bolt stuck in my tire, came in and Dominic and his team did a great job and even picked me up when my truck was done. If you're looking for great service at reasonable prices, this is the place to go.
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January 2022 by R Evans
I went to the dealership and was informed that my vehicle was in need of a battery and brakes. I called the store and Suzie was able to get my in same day. Earl wrote my vehicle up and got me in right away. After a few minutes Earl came to me after looking at my vehicle and informed me that my brakes were in good condition and that my battery was testing good. He showed me the brakes to verify my concern of the condition and also gave me a print out of the battery test. I appreciate the honesty and information that was given to me. I will be returning for all my car needs. Thank you for your honesty!
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November 2021 by Amber Chambers
I will be coming back for any and all of my car needs in the future. Jeff was one of the kindest most helpful people I’ve ever met. I kept getting quoted close to $1K for a set of new tires and he got me the exact same ones for a GREAT deal. I called Friday evening and they were ordered and on my car Saturday afternoon! Waiting area is clean and the rest of the staff made nice conversation with me as well. Overall great atmosphere and service
