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December 2023 by Evergreen L.
Just had a very bad experience at this Home Depot location, middle belt and 96,. 2nd time going to this store because it was close by. Needed some black pipe for a job and needed it to be cut. And for the second time they said the machine was down. Asked for a manager to assist me and to see if they ever do cuts. But another rep came in, talked to to the first rep then turned to me and told me with a loud and an unprofessional way that the machine is down if I don't see that. Finally the assistant manager, Aaron, came in and before approaching me the sec rep stopped him and told him this MF doesn't believe.. then I cut him off for the rude comment. But the assistant manager didn't care and tried to cover his worker saying he said this "gentleman". They were standing 3 ft away from me but Aaron didn't seem like he cared and tried kicking me out of "HIS" store. Then said I'll wait with you till you finish but after he seen my cart, he left with no words. Really unprofessional staff and assistant manager. Only reason I came here because it was the closest to me but will never come back.
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May 2023 by Drew D.
I had a bad experience at this Home Depot and will not be going back. Purchased pavement repair compound . Since I was in the area I stopped at Menards. I found a product that would work better for me at Menards . I immediately drove back to Home Depot and began to return it with an associate. I presented her with the receipt thinking it wound be a simple return. The associate opened the unopened box , opened the plastic that contained the compound and inspected it. My issue , why the need ? I had clearly just made the purchase, the box had not been open ! I had watched her go thru several returns and never scrutinized it like she had mine. I am African American. Just felt this was the reason my return was treated differently from the many others before me . I will take my business elsewhere.PS - when I asked her why the need for the inspection she said they had had people attempt to return used products . Again , I had purchased 20 minutes earlier!
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March 2023 by Colton T.
If you ever need help ask for Alec or Sarah in returns. Both very helpful and very friendly. They were able to handle my returns and shopping without any complications. Both are very good problem solvers with a high energy attitude that is great.
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November 2022 by Paul Yelp N.
Received some excellent assistance from a very knowledgeable young man during my recent purchase. I needed some help deciding upon what brand of cordless drill I should pursue and must of looked confused because this guy swooped in and totally helped me justify buying a Ryobi driver. I learned a lot and greatly appreciated his desire to help me choose the correct tool for my application. I don't really know if he worked for Homedepot or Ryobi, but he never put any sales pressure on me and I GREATLY appreciated it. In the past I had avoided Ryobi because I want to buy American. I did not realize Milwaukee and Ryobi are from the same US company. Needless to say the Ryobi best fits my application in this instance.
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June 2022 by Dave D.
If I could give zero I would. They flubbed our entry and storm doors order. Led us on for 10 months then finally we had enough. Got our money back but when we ordered landscaping bricks from them, the night before they were to be delivered (which I took the day off of work to work on it) they called to tell us that we wouldn't get delivery on time because they mixed up our order. Once again got our money back and will never use them again also tell my story to others to get people to change to Lowes or Menards Also finding someone to assist you is like pulling teeth. Very rude and lazy employees
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May 2022 by Alexis C.
Very friendly staff especially the ones in the garden department.. Michelle, Susan, Rich and Matt are phenomenal.
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July 2021 by Kai C.
Home Depot is Home Depot. I went early on a Tuesday morning. There was plenty of staff working throughout the store. I asked one associate if they carried a specific item and was informed that she did not know, followed by where it MIGHT be. I decided to ask one more person who politely helped me (i was literally standing to the right of what I was looking for). Fast forward; I asked another associate where to find another item and she took the time to walk there just to make sure it was really in isle 4. Shout out to her for going the distance in the helpful department!
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December 2017 by Crystal Bailey
The was the best day ever. They had so many things to do. It was in awesome experience
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December 2017 by Moose Guy
I’ve had more than one bad experience here. I’ll probably take my business to Menards across the street.
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December 2016 by Alex Cabral
Michelle was SO HELPFUL. ( dont know if there are two michelles, this michelle had a yellow cap on. ) She saw me struggling to pull my cart loaded up with soil, jumped right over and helped me lug it upfront, kindly showed me where there shovels were with exact accuracy ( I have been sent on wild goose chases at other location so her knowledge of the layout was sweet relief) She then told me some great advice about how to make the onions seeds I purchased grow rounder too. Great gal! I was thoroughly impressed by her kindness. She then helped me pull the cart to my car. I never had to ask for help. I hope she gets a raise! :)
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December 2016 by Chris Scott
Seriously gone downhill. Lumber selection is horrible. They did get better when Menards across the street opened, but seems they now have given up.
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December 2013 by Kevin Camilleri
My father was looking for flat stones for an aquarium he owns. We stayed mostly in the outdoor gardening area of the store, but we did do a little scavenging around inside. It's a nice store--a little dirty--with a grand selection of products for the home. We had an employee greet us while we were looking (we didn't ask for any help).