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September 2023 by Sevanthy Rajan
The doctor is really nice at Village Vision care but the people at the front desk are lazy and not helpful at all. One girl said they don't have a SINGLE opening in September when I called to schedule, and less than 10 minutes later someone else calls me and they have openings nearly EVERYDAY. That makes no sense. I have felt this way when I am there in person but the customer service and their ability to help patients is absolutely terrible. Save yourself the trouble and invest your money and service somewhere else.
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July 2023 by Anish Gupta
Dr. Monica is fantastic. Went above and beyond. Place is clean. Answered all my questions. Should be given a raise and a trophy and maybe a sweet parking spot for employee of the year. Thanks for the exam. Thanks for taking care of me.
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June 2023 by Ryan Tooley
Great experience. Highly recommend.
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May 2023 by LaTanya P
Dr. Schaefer is AMAZING! I had a visit with her at the Livonia location. I was seen on time, staff was pleasant, and the office was clean. Overall great visit and I look forward to VVC serving my eye care needs in the future
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December 2022 by Sreenivasa Kondragunta
Both Dr. Emily and Anna are great and very friendly.
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September 2022 by Kris Warmann
I love this place because they always run on time and the doctor does a really good job. I have a number of complicated vision issues but the doctor always takes the time to get my prescription correct. Then the staff working the glasses counter is super helpful and friendly. Access to the vision center makes the Costco membership worth it just for that.
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September 2022 by R Vedha
Do not, I repeat do not go to this place for eye exams. They have nothing to do with Costco other than they rent the space from them. Absolute horrendous customer service from the front desk ladies. They look like they are in high school and behave so also. They were yelling at the customer while using the air puff test unit.Wish I read the reviews before I went there. Lesson learned
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February 2022 by Jill C.
We love seeing Dr. Redilla. She has been so helpful in navigating the changing needs of my eyes as I age. Sometimes it's hard to decide what type of correction is the best fit for your eyes and life, but her experience helps me make good decisions. All the equipment is the latest, and so accurate & easy to use.
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November 2021 by B V
The whole Costco experience was quick, efficient and cost beneficial! Will definitely go back for all our eye care needs!
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October 2021 by Adina L
Very pleased with my experience. Dr. Nguyen was prompt, efficient, knowledgeable, and personable. She answered my questions and I didn’t feel rushed at all during the exam. This was my first time using the optometrist at Costco, and I will be back. I have not yet used the vision center to order glasses, only did the eye exam.
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August 2021 by Linda C.
This review is for the Costco on Haggerty Road. Very reasonable prices. Great doctor! She was very thorough and knowledgeable. Also very friendly. Love her!
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April 2021 by Jim Garner
Seems to be a recurring theme here. Rude and dishonest business practices inside of a COSTCO. Had an eye exam for glasses and/or contacts in Dec. My insurance says my copay is $15. When I went to pay I was charged $90 with no explanation as to why I was being charged extra. At that point I decided to wait to get the contacts since I still had 2 pairs left. I called to order the contacts and was told I needed to come in to process.When I got there I asked "Village Vision" why I was charged $90 after confirming that my copay was $15. I'm not sure if it was a doctor but I think it was, told me that they charged me $75 for a contact lens "fitting". Well my eyes are the exact same size as before but I should have been told then and before having the exam that there was a "fitting fee". I said that I expected more from Costco and her reply was "we have nothing to do with Costco, we just lease the space, I don't know how Costco charges for contacts". I said well you should since you work with them and her reply was "we do not work with them and we don't need to know". Our policy is there (pointing to a sign with no relevance).Costco optical was fine and had good customer service. They need to terminate that lease with these rude idiots.
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January 2021 by Matthew Kurpinski
They wouldn’t work with my insurance company for my eye exam - had to pay the full amount up front and then I had to work with the insurance company to get reimbursed. Rude staff - not friendly - no idea what the term “customer service” means!
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November 2020 by Lisa Tucker
Dr. Redilla took care of my family so well! She was patient, kind, and talked us through the process of getting my daughter glasses. She is the one to see when you call for an appointment and I highly recommend her!
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October 2020 by Marcus Rodriguez
I have no patience for people that hate their job and are rude to customers. The people at this location DO NOT need to be in the customer service industry. I gave 2 stars considering the doctor was nice after finding a hemorrhage in my eye. Before she found that she was rude as well. I’m not sure why she had a mood change after finding it. I’ll be switching to another location.