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April 2024 by Lynette Truitt
Truck was not available when I was suppose to pick it up. Put me on hold for a very long time. The Budget guy in Whitmore Lake found a truck for me 3 hours later, which I appreciate, but I had to rent with uhaul as I had movers waiting to load the truck. Was suppose to be getting a Costco discount so uhaul was alot more than I was intending to spend. A complete nightmare on moving day.
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March 2024 by Ron Grant
Received a call the morning of my rental pickup saying there was no truck for me. sorry. No reservation guarantee like other companies. Well, me and 2 friends took the day off work and I am going to find a truck elsewhere. Not going to use them or Budget ever again.
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June 2023 by Sarah Cat
Stole my credit card information and used it to order stuff
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June 2023 by AAAH Wireless
The ABSOLUTE WORST PLACE EVER! THEY GAVE AWAY OUR RESERVATION WE BOOKED TO SOMEONE ELSE BECAUSE OUR SMALL RESERVATION WAS NOT MAKING THEM ANY MONEY ACCORDING TO THE WORKER. HE DID NOT EVEN BOTHER TO HELP OR COMPENSATE WITH ANOTHER TRUCK EVEN THOUGH THERE WAS A FEW ON THE LOT! PLEASE DO YOURSELF A FAVOR AND DO NOT GO HERE!! I AM LEAVING THIS REVIEW IN ALL CAPS BECAUSE OF THE DISRESPECT AND UNPROFESSIONAL MANNER THAT I HOPE NO ONE EVER HAS TO EXPERIENCE!!
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April 2023 by Rachel S.
Arrived in Novi 4/24/2023. I was dropped off at Fastbreak and my name was there for Fastbreak 1. There were two white cars there, both dirty. When I look at the compact SUV, it had damage on the side and the windshield had a very large crack from the passenger side almost to the driver's side. In checking the less dirty white car, I opened the door and it smelled like weed.I decided to go to the front desk because neither of these cars was acceptable. They then told me I could use Fastbreak 2 or 3. I'm not going to go into how many cars I check before choosing the one I did, would take way too long to explain. The car that I have now is the best that was available. It is dirty, inside and out (sticky drink stains in cupholders, radio, seats, window buttons, plus cupholder had two purple rubber bands that are not mine)!! The windshield has a deep small crack on the driver's side near the bottom and to make matters worse learned that it has no pick-up when you need to accelerate on the highway SMH. This was the best they were willing to offer me!!
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April 2023 by Brad Naberhaus
Awful service. They gave us truck with 1/8th tank but forgot to complete the walk around document that indicates tank level. We were dropping off at a different location, so we called Livonia branch and asked them to inform the drop off location that they forgot the document and that the truck was at 1/8 tank at pickup. Livonia branch said "we refuse to contact any other branches. We don't know their phone number." I explained that the dropoff branch number is on the rental document (and online). I spoke to multiple reps and also a manager. They all said they can't contact another Budget branch.Dropoff branch charged us for full tank refill. They said they needed Livonia branch to contact them.Summary: Livonia branch didn't do the checkout process properly (no walkthrough done or documented), and they refused to even do a simple step to fix their error.
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December 2022 by Brian Carlson
Ruined Thanksgiving!Refused to honor reservation day of despite having ample inventory in the parking lot. DO NOT book a rental at this location if you cannot afford to have your reservation ignored
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October 2022 by Marco G.
If I could give this place zero stars, I would have! The guys running the place look lost. They definitely don't have it together at this location for truck rentals. Ended up having to go to another location to pick up a truck!
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September 2022 by Corey Pearce
Absolutely horrible place. I had a reservation for 2 months. I show up on time and told they don’t have my reservation for a moving truck and trailer.Rude Arabic employees talking different language then laughing and told me nothing they can do and refused to help me. They told me they’re to busy and don’t have time to look at other locations for available vehicles to match my reservation.Called customer service and they told me they would call me back within 2 hours. It’s now been 11 hours and nothing. I ended up spending double for the same equipment from their competitor as I had only 24 hours left until closing on my home.Never go here no matter what the price offers are!!!!! Be ware of their racism !!!!!!!
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September 2022 by Maytri Kapadia
I would give zero stars if I could. Do not even bother with this place. Workers are extremely rude!!!! Gave our reservation away because they wanted more money, even though our price was guaranteed months ago. Told us that trucks are NOT guaranteed even with reservation?? Then what is the point of making a reservation?! Do yourself a favor and go to U-Haul
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April 2022 by Jeremy Frey
Very messy, garbage around lot.
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March 2022 by Francesca S.
They'll give you dirty and smelly unmaintained cars. First car I rented from here reeked of weed with the check engine light on. The second and last car reeked of cigarettes that were under the driver and passenger seat. They definitely don't clean their cars or make sure they're safe to drive before handing them off to the next person. They charge a "smoking cleaning fee" just to take the money, they don't actually clean or get rid of the smoke smell.
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February 2022 by Rami K.
I got this Nissan Rogue Call from budget rental in Lavonia, I got in the car service engine maintenance light is on the seats all have white stains on them like paint, there's no windshield washer fluid at all ,windows are dirty! I would not recommend this place to anybody. Definitely would take the time and read some reviews before I go there. I called to see what they can do about the stains on the seat and the lady just told me that they wrote it down on the notes. Horrible! The inside of the car smell bad !
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August 2021 by La Trice R Herring
One of the only rental places that had availability... if renting less than a month, the cost was astronomical. Be sure to ask for an itemized receipt as they "throw in" the extras which inflates the cost drastically, looking at the receipt however you really don't know what your base rental rate is. Staff was very nice and efficient. Vehicles weren't the cleanest, mine reeked of cigarette smoke. This location had just about anything you'd need to rent for transportation... large van, small van (transport), moving/ hauling trucks, large to small SUVs and all size cars. Unfortunately their online inventory doesn't show what they have available and therefore you miss out on potential savings: no discounts given at the counter. Unfortunate that they're able to get money (gauge) due to people being in dire need. Almost like a used car lot... unfortunately because of their inventory and availability, I may use them in the future.
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July 2021 by Chuck and Hakah
Anna as the representative cannot help worse customer service that I’ve ever had in life no one knows what they are doing no one on the phone can do anything customer service department is a complete joke they run you in circles do not trust them call Penske or uhaul