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June 2023 by Ed B.
Took my minivan to Pennzoil on Wayne Rd and Ann Arbor train for an oil change. This was the BEST oil change experience I ever had. Done correctly and quickly. All fluid levels and tires checked. Unbelievably OUTSTANDING. Jesse and Steve were great. I will be going there for future oil changes. Outstanding service. Great price too! They made a couple recommendations but no pressure.
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May 2023 by Nicole Sturgeon
Jesse and his team did great work today. I always get nervous with car stuff and fear that my lack of knowledge is going to be taken advantage of. Jesse made suggestions beyond the routine oil change I came in for (radiator and transmission fluids). He asked if I was interested and when I hesitated he immediately went under the hood and got a sample of my fluids, then showed me what I had and what I should have. Coupled with manufacturer recs, I am comfortable with his “upsell” and feel confident in the work that was done. Prices felt appropriate, but I didn’t do any research.
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June 2022 by Adrian H.
Just needed an oil change and Nick too care of me very quickly. Great service and obviously part of they're job is to up sell but they were in no way aggressive about it. Highly recommended. Bonus points if you get get Nick!
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March 2022 by Mike Bojanowski
I went to this place for a full synthetic oil change, I called and the owner said it would cost around $65.00, which was fine with me. When we got there the price went up to like $75.00-$80.00, he said it was because the oil filter is on top of the motor, I said you would think it would be cheaper because it's on top, he said "you would think so, right", so I told him ok do it anyways. The oil I got was out of the plastic containers, which was nice but the oil was a brand I never heard of, it did say premium oil though. Don't get me wrong, the guy was nice, he wiped down the motor cover when he was done. Do I feel like I got ripped off, yeah. Will I go back, no I don't think so, too many other oil change places out there to go to!
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October 2021 by Jessica H.
At 8000 miles I had oil changed at dealership. Oil light still on. Went to Penzoil on Wayne Rd in Livonia. Explained whole situation. He changed the oil. Why is Light still on? He said after every oil change I need to reset manually. Ford sticker showed 1400 miles to next oil change so it's obvious indicator wasn't reset. Instead of informing me prior to unnecessary oil change and being a future Penzoil customer, he'd rather scam me. Rather arrogant he showed me how to manually reset gauge saying he wasn't allowed to do it himself. I'll never visit another Penzoil station. Don't know why Ford installed stupid tool for drivers to deal with. Negligent Village Ford for not resetting or at least let me know to do so. And crooked Penzoil for taking advantage of making a mighty buck.
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August 2021 by Jeffrey K.
My car needed an oil change and arrived at 5:45pm on Saturday. More than the 10 minutes needed as they closed at 6pm. What I assume was the manager, closed the garage door as I pulled in. There was another car in another bay. He just waved me off, so I parked and went in to ask why explaining I still had more than 10 minutes for a 10 minute oil change. All he could muster is, "We're closed". Tried to ask again as I my daughter had a long trip the next day...again, "We're closed". Customer service is not what it used to be. Guess they do not need the business, yet I never see it that busy.
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January 2021 by Evelyn Hunter
Employee cast was so friendly and so helpful I recommend coming here
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November 2020 by Grace D.
I went here for an oil change simply because it was closest to home. I came away very pleased. I did not have to get out of my car during a pandemic. The employees were all wearing masks; they were courteous, respectful and efficient. They did not try to up-sell me and they knew their stuff (what my manufacturer recommends by way of type of oil and other inspections based on mileage, etc.). I was very impressed and I will always bring my car here.
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November 2020 by Sinica Y.
Not only did they change my oil in a timely fashion, but they also gave us a free air freshener and punch card and reset my check engine light. Very nice workers. Will definitely go back.
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January 2020 by Alfred Collier
Too High
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July 2019 by Chad Collier
Too High
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June 2019 by Chris L.
Staff was very friendly but guy wasn't that great at explaining why I needed an oil filter-- something I've never purchased from other places. Price seemed fair regardless compared to what Valvoline usually charges me. Doesn't accept Pennzoil Coupons because of private ownership.
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March 2019 by Craig Johnson
That African American guy was extremely rude and short with me and some loud mouth clown under my truck was making comments about how big of a POS my truck was.... Extremely rude and unprofessional. I wouldn't recommend this place to anyone. I wish I could give them negative 5 stars... And also tried to sell me an air filter by waving it in my face and saying "you want it changed or no" even more rude than before .. It was almost as if they made me feel like I did something wrong just by bringing them my business. Well I bid you farewell in hopes that the owner of this place can get his crew under control and make the place, that seemed to look professional, a professional place again.
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January 2019 by Julian L.
These guys will lie to your face will charge you for the most expensive oil and they will just put regular oil instead. Two of the workers looked like they just finished smoking a joint. If you want to pay for premium oil and get regular oil in return this is the place to go!
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October 2018 by Derak C.
Shout out to Brandon! Most straight to the point oil change, I've ever had. And, the rest of the team made it happen and showed me something I should go to a mechanic and check out. Easy Lemon Sqeezy.
