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November 2022 by Desiree Taylor
Horrible. Unprofessional
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November 2022 by Kendal Wilson
Horrible
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November 2022 by Emmily Willingham
Just called him to make reservations for a tow I didn’t need it right away I couldn’t understand him and told him so then he hung up on me
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November 2022 by Truth
The way the owner talks to the customer is beyond me. I was inquiring about an incident and he says to me, I quote, “I am the owner and there is no one above me but God”. I said sir, now was that needed? I was very respectful and kind but honestly I did not need that comment after a stressful day. Do better, please and God bless you.
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November 2022 by felisha gaskin
The co told me 60 minutes every 60 minutes for 5 hours !! Just terrible
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October 2022 by Anna Sasin
Wait time was supposedly 60-90 minutes. Sat for 2 hours while the truck they assigned didn't move on the State Farm tracking app while they were probably out eating. They kept telling me that they were still dropping the previous vehicle. Finally decided to book another tow after waiting 2 ¹/² hours, and the truck still hadn't moved! Worst service ever!!!
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August 2022 by Jay Hicks
Beyond terrible service and outright lying to Ford Roadside Assistance on the actual status. First 2 hour estimate extended another hour and then an endless parade of 30 minute extensions, each time claiming the driver was "on the way" only the be given a new excuse when the latest 30 minute window expired. "He's dropping off the last vehicle before yours and will be on the way" despite being told on the previous call the driver was en route and guaranteed to be there in 30 minutes. After that window was missed, it was "the last pickup was an electric vehicle and those take longer" (despite again already being told the driver was on the way). I get being busy, but at least be truthful about your ETA and/or don't accept the work if you can't do it. More then tripling your original ETA (and still not delivering!) is a bad look. After 6.5 hours of this, Ford Roadside Assistance finally switched to a different provider, which of course started in me over in different queue which resulted in yet another 3 hour wait, but at least it's done. I'd probably STILL be waiting if they hadn't switched towing companies for me.
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August 2022 by Chris Melody
Towing company was dispatched at 9am to fix a flat tire via second party contractor. Towing company canceled the work order request to fix flat tire at 12:00 noon. Tow driver inappropriately referenced female vehicle attendant and created extreme discomfort. Would not recommend this company to do business with. One star since ZERO stars was an option. Three thumbs down.
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August 2022 by Anan A
absolute garbage. after my roadside assistance connected me with this company it said 60-90 minutes, 90 minutes later i called to check they said oh they need to extend for 90 more minutes, here i am on the highway waiting and they didnt even bother call to update, if we didnt call we wouldnt have known, this company is TRASH, if you see them assigned to you make sure you call and request a different company. horrible horrible. after reading all the other reviews i can confirm that they are all true. horrible!!
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August 2022 by Foxxy Lve
Had us waiting over four hours for a tow truck never showed up and then when I called my roadside assistance back they said it be 10 minutes and I was like two hours ago and then I called back again and they said I called and canceled but I didn’t talk to anybody at their company if they do not want to take the job they should never except it having people waiting over four hours
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July 2022 by Jay Dub
The way the owner talks to the customer is beyond me. I was inquiring about an incident and he says to me, I quote, “I am the owner and there is no one above me but God”. I said sir, now was that needed? I was very respectful and kind but honestly I did not need that comment after a stressful day. Do better, please and God bless you.
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May 2022 by Tray Alston
This was the worst experience of my life my insurance use this towing company and I literally had to wait 5 hours for a 2.6 mile tow I was stranded in a parking lot I kept calling and it was some lady that kept saying someone will be there in 20-30 min this was unacceptable and this company should be out of business hell they licensed plate was out dated almost 3 months I just prayed my car got to the dealership please don’t use this company worst experience of my life ten thumbs downService: Special vehicle towing
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March 2022 by Jason Bryant
Avoid this place like the plagueStank service avoid at all costs usaa sent them for a tow took them 8 hours to say they weren’t coming it was 30 degrees outsideHorribleNastyDisrespectfulService: Car towing
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March 2022 by Wally Kolcz
Called USAA to schedule for my car to be towed at 4:45 and finally cancelled the car at 9:45 after waiting for 5 hours. They called me at 7:30 and told me it would be 30 minutes longer…I am thankful that I was getting my car towed from my house and I wasn’t stuck on the side of the road or at a business having to wait for 5 hours.They need to stop having insurance companies use them since the clearly cannot handle the business. I called my insurance company and told them to absolutely never schedule them for me ever again and to take a look at this company and not use them to their customer.If you see them assigned to you, cancel and ask for someone else!Service: Car towing
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February 2022 by Aaliyah Jaworski
Absolutely terrible. This company had me waiting for a tow for six hours. And if they had it their way I’d still be waiting. Luckily I was able to switch tow providers so I should be getting my car sometime soon. But I put in the request at 3:30. At 6:30 I called for an eta for the 4th time and the man I spoke to said I was next to be towed. Three hours later. Still no tow truck. And they wanted to extend it yet again with no communication of any time extension or why it took so long or how I went from next being towed to waiting three additional hours and nothing. Beyond unprofessional. I really feel like they don’t know what it is that they’re doing. If you can’t tow a car then you shouldn’t be a tow company.
