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February 2024 by Jeffrey Swanagan
The bank that I have ba hours with people getting off of work at 5:00 customer service will tell you that you can go inside the ban to r order a replacement card bank manager tells we no longer provide replacement cards poor business communication
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February 2024 by Zidan Zizo
Totally disrespectful staff,takes forever to get to the window it was Friday with only one banker on the window and the rest are playing around,as a new member with Bank of America they definitely need at least a hundred years to be like Chase Bank…..
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December 2023 by Tru “TruGhost” Gaines
Very polite staffing even with my inability to speak socially????No public bathrooms ?? ??
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October 2023 by Crystal Weaver
There's always a long line even when there is more windows open there's only one line available to customers it's rediculous everytime I come here to pay my rent it's the same looks like I'll go out my way for now on!
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July 2023 by zefcha
terrible sevice on automatic phone...i am seriously thhinking to close my accounts..i opened aaccount 50 years ago when they where known as Standard Federal
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June 2023 by marktavius moseley
They are very helpful making sure that you get everything to go care of that needs to be taken care of as far as your current debit card information pin numbers
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January 2023 by Shar Champagne
If I could give this place negative stars I would. Absolutely NO customer service. Couldn't withdraw my money because my i.d was expired however 2 days prior I was able to. The man lied and said he never did that transaction even though I had the reciept. The lady rolled her eyes repeatedly and kept smacking her lips. There are people that actually want to work and all they have is lazy people.
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November 2022 by Amer Ahmed
Very disgusting place to do business at super slow employees five employees and none are working only one teller. Very busy since none wants to work.
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November 2022 by Ken Wilson
Bank was already closed before I got off of work. Waste of time
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October 2022 by Armin Shakry
I visited this branch because I needed a cashier's check for the purchase of my new home back in August of 2021 and Polina and her assistant both stayed late to make sure this was done. I left 25 mins after they closed. Thank you for the service.On other days when I do banking there, I usually have to wait for a while. Patient is a virtue! Can't help it these days.The Media destroyed everything!
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July 2022 by Lace Me Hair company
This the only bank in Michigan that don’t open on Saturdays and close at 4pm; this is so inconvenient to the customers. I’m taking my money somewhere else
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June 2022 by Jack
They could use more tellers there's usually only two and one can get busy very easily. Where are you
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May 2022 by Donald Tolbert
One teller and six employees sitting in their office with customers lined up to the front door. Then the manager pulls the only teller to go and take care of something for him. Very frustrating. The Southgate office has much better customer service. I have found that if you go to a lower income area the customer service is horrible.
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May 2022 by gammal mohamed
Terrible recognition for customer service. Monday morning and there are 4 employees but only one teller at the window. With over 15 people in line. The other teller seems to be doing some sort of inventory but seems like poor timing and sensitivity to customers time.
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March 2022 by Nimra Rueda-Shakry Basac
I visited this branch because I needed a cashier's check for the purchase of my new home back in August of 2021 and Polina and her assistant both stayed late to make sure this was done. I left 25 mins after they closed. Thank you for the service.On other days when I do banking there, I usually have to wait for a while. Patient is a virtue! Can't help it these days.The Media destroyed everything!
