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October 2024 by Mitchell Bowling
I recently had a warranty claim through Frigidaire fulfilled by Advanced Appliance, and I can confidently say it was one of the best repair experiences I’ve ever had.
My fridge was making a loud grinding noise near the ice maker, and Mike was incredibly helpful in diagnosing the issue. He quickly identified the likely cause and facilitated the replacement of the necessary parts, making the process seamless and stress-free.
Additionally, the administrative staff was exceptional—friendly and efficient, they made scheduling appointments a breeze. I truly appreciated their responsiveness and professionalism throughout the entire process.
Overall, I highly recommend Advanced Appliance for any repair needs. They turned a potentially frustrating situation into a smooth and positive experience!
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September 2024 by Pat Tucker
My washing machine agitator stopped working yesterday and I called Advance Appliance in Allen Park for service today. They sent out repair man Matt F today! He was polite, knowledgeable and had my problem solved within a half hour. I would definitely use him again.
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August 2024 by Geneva Nichols
By far the Best Appliance repair company I’ve ever dealt with. Mike is very knowledgeable, patient and honest. They know how to get your washer or dryer fixed quickly. I highly recommend using this company to fix any of your household appliances. They even work with warranty companies.
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June 2024 by Brian Oconnell
Micheal was outstanding and informative greatly recommended the company
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June 2024 by James Boles
I had my refrigerator fan replaced. Professional and good price.
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April 2024 by Crystal Vinson
Ì have been waiting over a month to get my dryer fixed the lady that claims to be the supervisor is rude and very unprofessional. They called yesterday at 9:44 am I called back 3 times before 10:05 am she kept picking up and hanging up on me then calls me the next morning with attitude talking about if I don't answer when she calls she ain't helping lol what a joke gonna just have to take my business else where. This place is a joke
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March 2024 by M . M
Great service on my washer, thank you!
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February 2024 by Jim Beining
Our technician, Mike, came to do a diagnosis of our Bosch dishwasher. Mike, fix the issue immediately and now our dishwasher is running like new! Thanks Mike!!
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October 2023 by Erik Newman
Poor customer service, Waste of time, they contract through Frigidaire and other appliance companies. They will take a month to come out to your house and do everything in there power not to help and avoid fixing it covered by warranty. Per other ratings other people have had the same issue.
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October 2023 by Sam Alabed
Had a service scheduled by my oven company under warranty for parts and labor. Got a call from the very pleasant (sarcasm) “manager” at 8 AM to tell me there would be a $105 fee just to come out that wasn’t a part of the parts and labor covered by the warranty. Advanced Appliance’s website states “no call fee if repairs are done by tech, GUARANTEED” so when I called back to the “manager” to ask why the discrepancy, I was told it was a “dia fee” just to have a tech come out there. Sounds like a service fee to me. When the rep was stumped by my question I was told to call my product company back and schedule with a different provider by the excellent customer service skilled “manager”. My recommendation to everyone, seek a better service provider for your appliance repair, and for Advanced Appliance, maybe some customer service training? Wouldn’t send my worst enemy here.
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October 2023 by Hussein A.
Had a service scheduled by my oven company under warranty for parts and labor. Got a call from the very pleasant (sarcasm) "manager" at 8 AM to tell me there would be a $105 fee just to come out that wasn't a part of the parts and labor covered by the warranty. Advanced Appliance's website states "no call fee if repairs are done by tech, GUARANTEED" so when I called back to the "manager" to ask why the discrepancy, I was told it was a "dia fee" just to have a tech come out there. Sounds like a service fee to me. When the rep was stumped by my question I was told to call my product company back and schedule with a different provider by the excellent customer service skilled "manager". My recommendation to everyone, seek a better service provider for your appliance repair, and for Advanced Appliance, maybe some customer service training? Wouldn't send my worst enemy here.
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June 2023 by Brenda Arnold
Tried several times to get them out to look at our refrigerator, and they lied several times stating that no one answered and that our appointment had been scheduled for different date. Never showed for previous appointment. Receptionist was very rude,Service: Household appliance installation
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June 2023 by Matt Finholm
Their techs are dedicated to their work. They are very knowledgeable and honest; I found in time and with experience that I'd rather work with someone who levels with me over someone who says what they think I need to hear to make a sale. I felt that every customer counts, out-of-pocket or warranty.
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February 2023 by Alan Kong
Bad. Canceled a scheduled appointment without providing any notice. And then lied about it by putting it as "client preference" in the system, meaning that I canceled it. Just awful.Reply to Owner:I did call the warranty company immediately after speaking to your office and they said that you guys canceled the appointment and it was your responsibility to provide notice. Furthermore, when I was on the phone with your office, you did not provide any information regarding that the job was "never accepted and was sent back to them as we did not have a technician available for your area." Frankly, from a customer's perspective, it doesn't really matter. It's a he-said she-said situation. All I know is that, from a customer's point of view, I was told that the appointment was set up and to wait for a technician to come. That didn't happen and I wasn't notified. If the warranty company and your office had an agreement regarding these types of jobs, then there should have been a system in place to provide notification when an appointment is canceled/not accepted. The onus should not be on the customer to be a detective and figure out why the system broke down.
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October 2022 by Ryan Ballard
Matt F. did a great job explaining things and was very nice. Honest and thorough service. Thank you.Service: Dishwasher repair
