December 2023 by Christina
I have never been treated so poorly as a woman going to get work done on a vehicle after the service center themselves screwed my car up.. I Came in for an engine oil pressure sensor to be replaced & a tune up on a Friday, picked it up Friday evening, it started shifting hard & going into limp mode when accelerating. Called over the weekend then brought it in on Monday morning due to concerns something may be wrong with my engine after they replaced the coil packs & sensor . They took it for a test drive, told me the hard shifting was just my “torque locking and unlocking because they did a computer update and reset so it should go away around 500 miles after it relearns my driving habits” didn’t even plug it into the computer, told me “I’m safe to drive it” although I expressed my concerns that I may be broken down on the side of the road with it acting this way, because I’ve never had this issue or any issues, with my vehicle I’ve had it for two years. I was dismissed & talked down to. Drove it Tuesday, same thing this time a light came on, they didn’t take it for a drive, but plugged it into the computer. Said the engine oil pressure sensor they just replaced is now stuck off- But I’m good to drive it until they get me in Monday. I’m no mechanic but that just doesn’t sound like common sense to call a vehicle having engine oil pressure issues and come to find out later, a cylinder misfiring “safe & good” to drive until I can be penciled in. I shouldn’t have had to make another appointment or have been told my car was good to drive if something is going on with my engine of all things & I just paid $1000 in services just to “get in line” until they can get me in even though it was at the least a faulty part put on my vehicle by THEM But I was sent on my way again. They plugged it in again, after they finally took my car computer read issues with the coil pack they had put on & that my 2nd cylinder is now misfiring, no rental available to me because “their VIP customers have them”. Got my car back today with no explanation or reassurance or paperwork that it was fixed, just that “the coil packs were switched around, they reset the computer & they drove it for 50 miles with no issues. If a light comes on bring it back in” so what about my engine oil pressure sensor being stuck off? Just wait till that comes on again & not have a car for longer over the same issue? I didn’t get a sorry we screwed up, sorry for the inconvenience- nothing. Every time I called to check for an update cause I need a vehicle for work, had an issue before they were able to get my car in again, ect I was talked down to like I don’t know that something isn’t right with my vehicle - I don’t have to be a mechanic to know that something isn’t right with a car I’ve driven literally every single day for 2 years. I went to a Chrysler dealership for my Chrysler 300 simply for a sensor to be changed and a tune up thinking there’s no way anything could be screwed up, that I would be treated with respect & accommodated. Unfortunately none of those things were true. I wouldn’t recommend this place or working with Peter G to anyone. All you’ll get is treated like you, the CUSTOMER is the problem & a pat on the head before being sent on your way. I literally felt like a nuisance every time I dealt with this place in person and over the phone, treated like you are incompetent. Still don’t know what the issue was forsure or why.
