Williams AutoWorld in Lansing, MI is committed to providing excellent service and satisfying each customer's needs. Customers have praised the dealership for a friendly, professional, and pressure-free shopping experience. Sales staff, including salesmen and the business office team, are described as personable, knowledgeable, and helpful, making the car buying process smooth and comfortable. Customers appreciated the honest and casual approach of the sales team, which contrasted with the typical dealership experience. The dealership offers a variety of vehicles, including used and certified used cars, often at great value. Many reviews highlight positive experiences with trade-ins, negotiations, and securing the exact vehicle desired. However, some customers mentioned concerns about the limited used vehicle selection and the depreciation value of certain models, such as Hyundai, which lost significant value after purchase. Overall, Williams AutoWorld is recognized for its attentive customer service, quick transactions, and a welcoming environment that exceeds expectations. Despite minor concerns, most customers leave satisfied and confident in their purchase, making it a trusted destination for vehicle buying in Lansing.
The service team was very friendly and helpful and the service was fast
April 2024
I had an amazing experience at Williams Auto World. My salesman Dwayne West was very informative, professional, and walked me through the entire process of buying my car! Definitely the best experience I’ve had buying a car.
February 2024
Stopped in to just look at the new cars and get some questions answered. New hire salesman was very helpful and very informative. Enjoyed! My visit can’t say that about car dealers very often.
