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November 2024 by Madison Buckner
Right now I’m giving a three because our couch pieces we ordered are currently incorrect, I’m hoping there is a resolution quickly.
However, we worked with Alan in the store and he is so kind. I appreciated that he gave us the info we needed and allowed us some space to decide. He didn’t put any pressure on us to buy and was very helpful.
The delivery men were also very kind and respectful. They put everything together quickly. We just were delivered two of the same arm chairs so are sectional isn’t completely usable. They assured me that the store would get with me to fix the issue and I’m hopeful that this is the case.
The couch itself is great quality and we are very excited to be able to start using it.
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November 2024 by Kendra Moore
Best customer service ever. Reginald was the best!! Too bad they didn't have what I wanted ?
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November 2024 by David Estep
Chance n Ellis was fricking perfect for the job. They are very perfessional and polite young men. I appreciate the fact that u sent these 2 guys to my house to set up.
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October 2024 by Steven Garnett
This is the crappiest furniture place ever! How do i order furniture in August and it is not "available"until on the 27th of November and then there will be be another sorry excuse a week before that. DONT WASTE your time it is company wide.
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October 2024 by Shelly Updike
Friendly non pushy Staff.
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October 2024 by Ginny&Steve
From purchase to delivery we are mostly pleased with our experience at Value City Furniture. The seat area of our sofa needed to be replaced but was handled in a timely manner. We would recommend to others.
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October 2024 by Brandon Sartele
Avoid this place at all costs. My wife and I purchased a new dining room table and then wanted to browse for new couches even though we were not even close to ready to make a purchase yet. The salesman stalked us around the store making weird comments and chanting "so what can I add to your order" at us. Literally ran us out of the store.
Fast forward to when my table is supposed to be delivered and 0 communication from VCF. I reach out to them and turns out my deliver has been delayed FOUR MONTHS and they were just never going to tell me that. 0 attempt to make it right. Disgusting excuse for a business.
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October 2024 by Betty Algoe
We are very happy was well taking care of by Kim she was very helpful Thanks
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October 2024 by Patrick Mindiola
Very nice mattress, just perfect for my new place. The delivery was well notified and precise. Highly recommended.
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October 2024 by Raynard Smith
Sana was very helpful and knowledgeable.
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October 2024 by Scott DeLong
Reggie is the best!!! Came in looking for a mattress and bedroom set, he took his time asked the questions that we hadn't thought of, and allowing us to make a smarter more practical purchase.
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October 2024 by Bre Price
Went shopping here for a couch and a recliner and found one of both we liked, we came across a better deal somewhere else for a couch and when we called to cancel the lady who showed us around called us to complain about it (im assuming because she wouldve gotten comission on the 2000$ couch) and was incredibly unprofessional and off putting because she had no other reason for the call. The recliner we ended up buying broke within a few months and was overall a disappointment, and we ended up having to still pay for it even after it broke, and they wouldn't give our money back. Just a bunch of crappy made, overpriced, fancy looking stuff not worth the money or the hassle of buying from here.
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October 2024 by Karen Harmon
First time I've ever bought a mattress online due to having a total hip replacement in 2 weeks and not driving. I'm absolutely delighted with the mattress, the quick delivery, and the knowledgeable, friendly staff along with the management of the Lansing Michigan store. They are first rate.
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October 2024 by Terry Morris
Josh Fata was very helpful and knowledgeable
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September 2024 by cory rock
This place is a joke. They’ve already changed my pick up date 3 times and they just called me the day before it was going to be another month and a half. I don’t know how they stay in business
