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March 2024 by Jennifer Kay Davis
I am disabled and not able to go down stairs to pick up packages that do not fit in my mailbox. The post office doesn't deliver to apartments so when ever I get a package I have to find someone to go get it (very inconvenient) but I do. Now I'm getting a copy of a missed notice no back and above all it says FINAL NOTICE I never got a previous notice. Who can I call to complain no one because there is no way to talk to someone. I can't stand the service!
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March 2024 by Anna Fisher
I buy beautiful commemorative stamps and like to decorate the packages I send with many different stamps, it's a work of art! The associate took her black sharpie and scribbled out all the stamps! I was LIVID! She said "someone could peel the stamp off and re-use it." She destroyed my efforts and made the package look UGLY! the opposite of what I was going for! I have never had a USPS employee desecrate my packages before! I will be forced to drive outta town to go to a different post office where the employees have common sense! Still LIVID about it! Why bother decorating a beautiful package with USPO beautiful stamps if she's just gonna destroy it?! AAHHHHH!!!!!!!!
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March 2024 by Ian Weibel
I come to this post office every month and have never had a bad experience. They are always courteous and helpful with providing advice on how to ship packages economically.
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February 2024 by Mac Shabaz
The father was good and patient, the son he is always in hurry,
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February 2024 by Zay
Already payed 25 dollars for a mailbox key but giving people the wrong one is crazy check the keys and locks before people have to keep wasting money and gas
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October 2023 by Kimberly Lavon
I’ve been missing my mail for a while. I’m so busy I’ve honestly been blowing it off until I ordered a package that never arrived. When I visited this office to get help I received exceptional support. My issue was fixed right away. Incredibly happy and grateful for the help.
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October 2023 by Jason Wilson
Just another incompetent USPS office. I wish I could do my job poorly and still maintain employment like USPS employees. Your jobs are not hard. Look at the address on the piece of mail or package, then look at the address on the mailbox, and place the mail in the correct mailbox. I receive the wrong mail all of the time, or my packages get marked as delivered but never arrive. I have watched the delivery driver mark my package as undeliverable because I wasn't home. To his surprise I was home and I walked out and asked for my package. Caught in his lie, he admitted he wasn't going to deliver the big package and I needed to go pick it up. It was never loaded in his truck. He never planned on delivering the package. The USPS and their staff are the fast food restaurant of the Federal government - Slow, incompetent, paid too much for the easy work they do, and never get anything correct. And don't get me started on packages going through Detroit USPS. Guaranteed to be delayed or lost. You all should be ashamed.
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July 2023 by Chris H
This sorting facility almost always sends packages to the wrong final post office. This time, they sent 92 items bound for Eaton Rapids to Grand Ledge, and now the packages have fallen down a black hole. Nobody can read, so apparently that’s not a requirement to work for USPS. What an embarrassment the USA is. At least we aren’t speaking German!
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June 2023 by Michael Conway
Easy to use self service kiosk. Friendly and professional staff at counter. All kinds of shipping supplies available.
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June 2023 by Jayshonn S.
learn how to answer your phone how you an establishment not answering your phon?
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June 2023 by Nicole
I've been here a couple of times and every time the staff is always very pleasant! The line is usually pretty long but I've never been to a USPS location that didn't have a long line.
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May 2023 by Ashley A
Worst post office every. The ladies there are lazy and don’t want to do their job. They will sit there and finish there conversation before acknowledging you. I went there to change my address I filled out a paper and turned it in. Did they ever change my address? No! I’m not sure what they did with the form I filled out
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April 2023 by Amara Haynes
I have email responses from Supervisors Mark, Chelsie and Adam from FEBRUARY 2023 [yes, last month] that a request from JANUARY has STILL not been resolved. I have called and put in online requests MONTHLY since January. They have blocked my calls, they do not respond to emails or USPS website complaints, requests, inquiries. They even had the audacity to attempt to get me to use the site to make change while I was there in person yesterday while still unable to explain what been going on since December of 2022 with my mail. No one can give me answers on news on a major rerouting country wide....as if that has anything to do with my inability to get mail processed to address which is my issue is a sorting issue not a delivery issue...yeah.It's CRIMINAL what their staff here is doing or not doing. Blatantly ignoring and turning a blind eye to no less than a dozen complaints and at least 50 phone calls from January to current. Again still no reason or results.
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March 2023 by Amara E.
Due to a malicious & EXTREMELY lazy mail carrier I did not receive my mail for over 2 months. I put in multiple complaints since January and no one investigated or made changes until TODAY. They even admitted that my name is on multiple lists they receive from my apartment community.I have been forced to call the 1-800, a private number given to me by someone from the 1-800 line to someone in Grand Rapids and the Collins Rd post office. No attempts were made to rectify this situation happened until today. I have lost my a renewed license, the replacement for the returned original and multiple address verifications for my business. No one has any explanation for what happened but it's clear someone tried to cover up their mistake. Do not expect them to handle any issues in a timely or professional manner.This branch needs a serious investigation from someone outside of this office.
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February 2023 by John Nevin
The staff here is fantastic! They are friendly, efficient, and professional.
