-
August 2024 by Amy Robinson
After the Grand River UPS store didn't have a notary (after advertising one), this store did. He was friendly and professional AND they had good music playing. All in all, a very good experience
-
August 2024 by Tyler Booher
Lazy, stupid, and incompetent.
-
August 2024 by Kristy Corbin
This is my favorite drop off store. Custo.er service is excellent. Friendly staff and owner!
-
August 2024 by Aimee Macklin
I just left the Frandor location. I had an Amazon return. The man in the ball cap said I had to use this tablet. I didn’t know how so I got in line. The man at the counter actually said it wasn’t worth his time to help me print the necessary label!!! YUP calming his name is Dan , refused to give me the other employees name- said legally he doesn’t have to!! Don’t go here !!!! Worthless rude staff. So glad to hear I’m not worth your time!! Obviously customer service is in the toilet at this location!!
-
June 2024 by N N
Horrible customer service, rude, unenthusiastic staff who mumble their way through interactions
-
May 2024 by Dan Bates
It is a trusted company with great service.
-
May 2024 by Harith Ghnaima
The computer dedicated for customers to print labels is broken, and they want to charge 3.5$ if they print the label themselves. If your computer is broken, YOU EITHER FIX IT OR YOU PRINT FOR FREE!
-
May 2024 by Caitlin Yost
The staff here are always really friendly and helpful. I’ve always been able to get what I needed done in a timely way at this busy location. Today I was entering at the same time as a young man (young looking to me anyway! ☺️) and he held the door for me. Turned out he worked there! I thought that was especially nice and it prompted me to leave this review. Thanks, UPS Frandor!
-
March 2024 by Kersten Kimmerly
The situation i just witness in this store was shocking. I attempted to call corporate to be given a 28 min wait time to report this. An employee was screaming at a self identifying disabled woman and she was screaming back. They both called the police on each other. Regardless of what was happening, a young man was standing in front of me needing a question answered. He did not need to witness this or police intervention and when i kindly asked the employee to please answer the young man’s question he was rude and explained why he needed to watch the other employee attempt to calmly help the woman so he could tell the police instead of getting the young man out of the store. I am completely shocked….this employee has been rude every time i have been in the store but this was unbelievable. The new manager and the other employee have always been amazingly helpful. The woman asked for the employees name and he refused to give it. I am very upset by what i witnessed. It felt unsafe for everyone involved. I will not be back while he works there.
-
February 2024 by Barbara Schultz
Agree manager is rude. Not all staff help customers with what they need and help them with equipment or process.very rude, condescending. Could help customers but didn’t. Watched this guy mock and roll eyes at customer after he was asked for help and didn’t offer much. Horrific customer service. No wonder customer got frustrated and upset. Meanwhile another customer was told couldn’t return a package even though online said they could. Rude staff at counter.
-
January 2024 by Jodi Hancock
I had a wonderful experience at this UPS store. I had several returns and the employee who helped me, Jaidin, was so helpful, patient, and very positive and friendly. He made the process so easy and less stressful for me. I really appreciate the wonderful customer service I received today.
-
December 2023 by Adam Bast
Alex is the best best customer service ever show you
-
November 2023 by Andrew Jeurink
Best customer service and experience.
-
October 2023 by Beth
This location always has stellar service from the gentlemen often at the front. Reliable and friendly.
-
October 2023 by Cheryl Douglass
The employees are very courteous & helpful & I am able to get in & out in a timely manner.
