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February 2024 by Janee Moore
This location regularly provides poor service. I have had them loose packages multiple times, I have had delivery drivers lie and say they attempted delivery when they did not. On top of that they do not answer their phone. Prior to living in Lansing I thought UPS was a decent shipping company. But here I can't figure out why they consistently make excuses and provide very little in the way of consistency. Your best bet it is to use any other carrier. Honestly request USPS WHENEVER POSSIBLE.
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February 2024 by Tim H
Friendly old guy working the counter. Thanks.
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February 2024 by Kevin
Fast and friendly customer service!Thank you! ?
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February 2024 by David Wells
Good service
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February 2024 by Pam Rymanowicz
Guy even added extra tape to the box (no charge).
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February 2024 by Marisa
My boyfriend went to get his package because UPS delayed it another day. He called the facility to pick it up as they said it was there and he could grab it, but when he got there the employee said it was “too deep in the bin” to grab. His medication is in that package, which is why there is urgent and next day shipping that is GROSSLY expensive. This isn’t the first time there’s been these delays and now he’s in the hospital having to deal with his complications because one employee was too lazy to help someone out. I understand mistakes happen, but it doesn’t take much to be kind and help someone out. Horrible service and experience. (Also they only leave automated reviews, they don’t care about their customers or their experience. Not very professional, just shows their lack of empathy)
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January 2024 by Renos Krulock
From their antiquated delivery times to needing signatures on their deliveries for no apparent reason(no other company that I know of needs a signature on an $80 package) to their lazy hours and therefore impossible to work around schedules, to not being able to get in touch with anyone and having in general terrible customer service, I wouldn’t recommend UPS to anyone living In the 21st century if you’d like to receive it before the 23rd century. Drop the package off at the door, it’s not rocket science.
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December 2023 by Capital Caliber
Unable to talk to anyone at the distribution center from this phone number. I need to confirm my package is there and not returned to sender as the notice left on my door indicates. Also, the delivery times/routes should not be based on which driver I have. It shouldn't be 8am one day and 445 the next.
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December 2023 by Meggan Libbey
Highly don't recommend sending anything through UPS. Drivers are incompetent and takes much longer to deliver than they tell you.
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October 2023 by Gary ezzy
Mr. Dawsey as a customer service representative is outstanding. He went above and beyond for me and I appreciate the service. I manage 44 people and would love to have a person like you on my team.
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October 2023 by Brice Brenneman
Brett was awesome! He was friendly and quick service helping me pickup an awesome surprise for my wife’s birthday. Truly the high bar for UPS Customer service.
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October 2023 by Jon V
You absolutely cannot talk to someone using the listed phone number unless you have a tracking number to enter into their automated system. It will literally hang up on you. Garbage.
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October 2023 by Colette Falter
Excellent the man who waited on me was so nice and answered my questions.
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September 2023 by Lisa J. Willard
Always friendly, happy & helpful staff.Location is also very convenient.
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September 2023 by Becky Wissner
Friendly, helpful employees. Fast service for drop off.
