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August 2024 by Michael Conway
Easy dropoff at counter.
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August 2024 by Owen Deatrick
I tried to contact cosomer service about a unopened box found on my property that did not belong to me. After 30 minutes of BS I give up Buyer Or in this case shipper be ware.
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August 2024 by Lawrence Williams
Friendly and helpfull
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August 2024 by L3xi3
Nice customer service. They took my Amazon return from the QR code.
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August 2024 by Yolanda Kirtley
Tried to find my package. Gave my tracker number several times. Keep telling me it. Did not get it. When I asked to speak to an agent. It kept asking for my number. Your system sucks rocks
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July 2024 by Donald Spicer
Best place to drop off packages or for Amazon returns..I've never waited In a line
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July 2024 by Paul Rinella
The guy that is at the counter now is a former driver. Courteous, kind, patient, and helpful
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July 2024 by Andre Sanford
Zero customer service. I tried to send a pellet gun to a person. Both attendants called it firearms and no way. I received air guns from sellers online delivery by UPS but I can’t send any? I have even sent firearms through the same UPS system for warranty repairs. But apparently these guys have no idea what the policy is, or UPS changed the policy. Ending up sending with USPS.
Just a suggestion, call your supervisor for help and give the customer a reason why you won’t send the item.
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July 2024 by Charline Gierman
Supposed to send on to Mason MI.,210 Mable crt.
Amazon states my orders have been delivered , but they have not been.
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May 2024 by Elizabeth Hackney
Cheaper than the post office the package was delivered on time
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May 2024 by Cynthia Fish
UPS 888-number SUCKS!
UPS has obviously seemed to have forgotten what customer service is all about.
My husband needed to ship a Cologuard test back to a lab. Everything was completely sealed and safe. The first UPS package dropoff/pick-up location wouldn't take it because it's biohazard.
I then attempted to call customer service to find a location so we could drop the package off. Complete nightmare trying to get an actual person to speak with.
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May 2024 by Zinnia
Shoutout to the person who contacted the driver to redeliver my package after a “missed delivery”. Much appreciated!
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May 2024 by Bev Pratt
The UPS associate was very helpful and friendly
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April 2024 by Carlos Leon
Is my job
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February 2024 by Janee Moore
This location regularly provides poor service. I have had them loose packages multiple times, I have had delivery drivers lie and say they attempted delivery when they did not. On top of that they do not answer their phone. Prior to living in Lansing I thought UPS was a decent shipping company. But here I can't figure out why they consistently make excuses and provide very little in the way of consistency. Your best bet it is to use any other carrier. Honestly request USPS WHENEVER POSSIBLE.
