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January 2024 by Alex Marsh
There was so much snow and ice on the U-Haul windshield that I had to shovel off myself. The back of the truck was frozen and had to figure that out myself. The moving pads that I rented and needed ended up being zip tied/locked so couldn’t even use them. Would not recommend this location.
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January 2024 by Joshua E
They don't ever answer the phone. I'd recommend going somewhere else.
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December 2023 by erik almquist
I came in early on a Tuesday to get a tow hitch wiring replaced expecting to be pushed back a couple days. The team was able to get me taking in right away and I was well taken care of. This is definitely the place to go in Lansing if you need a tow hitch put on. Well done team U-Haul.
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December 2023 by Marc Domingos
Extremely bad experience. They charged me for 5 gallons of fule for a truck that only drove 7.2 miles. They claimed they were going to remove the extra charge but didn't. Really shady shop.
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November 2023 by Bilal Sufyan
Initially I had a small issue that I was upset about but, when I went back to uhaul luckily the sweet manager, Jordan was there and corrected the issue and even took the time out of her day to get in touch with me after I left, to apologize for the inconvenience.Mistakes happen all the time but it isn’t everyday that u get an awesome manager to manage things the correct way. Respect goes a long way and these ppl are very respectable ppl. I usually go to the uhaul location in west Lansing but I will definitely start going to this location frequently. Thanks for the great service.THE “NEW” MANAGER JORDAN IS TURNING THIS PLACE AROUND !!! ??
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November 2023 by Daniel S
Jordan the manager is a sweetheart, if you have any issues or concerns go speak to her like I did and she will definitely take care of things. Thanks for being an awesome individual
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November 2023 by Waleed Sufyan
Jordan was awesome and took great care of me today, best uhaul location in Lansing!! They always have the trailers ur looking for available and always look out for u when u need anything 10/10
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November 2023 by Adrienne Hansel
Such a good service to have. The process was simple, the service was quick and the rental was affordable. Very happy to have access to cargo van nearby.
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August 2023 by Himothy
Rating is for customer service From the Awesome lady Jordan! Thank you for all you do! The world needs more people like you ! Hey Uhual, SHE DESERVES A RAISE! thank you again Jordan l!
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July 2023 by C and M
When I saw the storage unit lockers and that I was on the top floor I was shocked that companies will really do anything for money. Like normal school lockers stacked on top of each other me and my dad has to use a ladder to get a mattress, bed frame, desk and more in there. If you aren’t strong and in good health i would not recommend doing this at all. This was most shocking to me that they have this because we were told we would be on ground level so we didn’t think twice about bringing another person to help.
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July 2023 by The Fz6r
Rating is for customer service From the Awesome lady Jordan! Thank you for all you do! The world needs more people like you ! Hey Uhual, SHE DESERVES A RAISE! thank you again Jordan l!
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July 2023 by Craig Terrill
Absolutely worst customer service I've ever experienced. Why do we let companies like this exist at this scale in our city when their managers lack basic communication skills and empathy.
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July 2023 by Janie Hernandez
I always treat with respect fromMiss Jordan n Miss.Payton they always help me with my needs when I rent a unit or any concern that I might have . The best place to go get a rental unit U-Haul at jolly n cedar in Lansing .. I give them a 10 starts..
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June 2023 by Barbara B.
Had a great experience picking up my truck. They gave me perfect advice on leaving my car in their parking lot while movers loaded my 20' rental, then returning to get the car on the auto transport trailer. I paid the $20 extra to have them hook up the transport and get my car all secured after I drove it up the ramp. Everyone was helpful, nice and went above and beyond throughout multiple visits on two separate days. I interacted with five different associates and they were all great. Thank you!!
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June 2023 by Nyn Askani
A constant 90% chance of homeless people washing themselves and their clothes in the bathroom. Almost $1000 of personal belongings stolen from their "secure" indoor storage facility. Because we hadn't had the extra money for the scam that is special UHaul insurance after spending $2k on truck/trailer/gas (which turns out is in addition to the $175 a month we were already paying for one of the biggest units) they told us to contact the police instead of helping us match the times and dates the unit was accessed with the dates we were there to find the day it happened. Beware, the units are NOT insured unless you pay their extra fees.A year of storage = $2,100Stolen property = $1,000$3,100 AND a few irreplaceable sentimental value items I'll never see again. My heart is broken.
