-
November 2023 by Walter Nill
Made my day! Jim honored the coupon that brought me in even though he hadn’t seen it before. Charles made sure my Caddy was taken care of properly, going above and beyond the call of duty. Great business with people that care.I intend to bring the family vehicles to them starting with my daughter’s Escape this week.Hard to find a gem like this these days! 5 stars!
-
November 2023 by richard francis
These guys are honest.I had a dealership tell me my front brakes were bad, and they would replace my pads and rotors for $800. I went to Tuffy and they did a thorough inspection and told me my brakes were good.
-
November 2023 by Walter N.
Absolutely made my day! Jim honored the coupon that brought me in, and Charles went above and beyond the call of duty to make sure my Caddy was taken care of propery! I will be back with other vehicles in our family probably this week. Kudos to both Jim and Charles! What an absolutely excellent small business. The Cadillac will need new tires soon and my daughter's Escape needs them ASAP. I intend to take both vehicles to Tuffy at 5217 S. Pennsylvania in Lansing, MI 48911.
-
November 2023 by Michelle Kane
Great service! They squeezed me in on a Sunday to help with a tire leak even though I didn't have an appointment. They were excellent about keeping me informed of what was going on with my car and were very thorough in their checks. I felt like the employees genuinely cared about my issues and wanted to make sure my car was in the best possible shape.
-
November 2023 by Anmar Razak
I am really pleased with the repairs they did. Excellent quality of work. but most importantly excellent customer service where they treat to professionally unlike the previous place I went to that made feel so unwelcome. This is what makes the difference between a place that wants your business and ones that don't. I will definitely be back here next time my car need repairs
-
November 2023 by Lindsey
Excellent experience!. Helped me with dragging piece underneath the car. They were able to fasten and secure it to make it safe for me to travel. Great personalities, felt safe and comfortable. THANK YOU TUFFY TIRE!
-
November 2023 by emiaj notrub
I arrived here due to a internet search. And I strongly recommend this place, not only did I get awesome customer service and a great price but the work on my car was was done in a very timely fashion . I want to give a special thank you to the man running the establishment, his name is Jim. He was super friendly and answered more questions than I asked. Thanks again TUFFY , 5 STARS from me .
-
November 2023 by Gavin Davis-Dunham
This place is great! Had me in and out within 20 minutes! Had to get a tire patch and they saved me not only a lot of money by having a cheap fix but the time they saved me allowed me to not miss work!
-
October 2023 by Amy Thomas
I went to Tuffy on Pennsylvania and it was my first time there. I had brakes grinding and needed it looked at asap. They fit me in and fixed my brakes that same visit. I even saved money because they were running a special on brake pads and rotors. It was a ‘Win’ in my opinion and I will be returning as a happy customer if ever needed in the future. Thanks again for your service Mavis/Tuffy.
-
September 2023 by Bob Jaruzel
Highly recommended. I am a longtime customer at Tuffy, and the team there has always done a great job taking care of my vehicles. On several occasions I know they have gone above and beyond, and I always feel like I am being treated fairly. I will keep coming back as long as they keep my old cars going down the road!
-
September 2023 by Daniele Asbridge
George the Tire Technician and Joe the Assistant Manager really went above and beyond for me, especially being it was on a Sunday, to help get my tire in working order! Thanks guys for your kindness and help!
-
September 2023 by Logan Laws
Don at Tuffys took really good care of my vehicle for a tire issue was fast and very kind people. thank you Don will be bringing my car back if need be
-
August 2023 by Kevin Luttrell
Great price and fast service on my Cadillac Escalade. They are professional and worked with me on the repairs that I needed. I will definitely be returning to them in the future.
-
August 2023 by Danielle Patrick
We ran over a nail on a Sunday afternoon. Tuffy got us right in and in 30 min got it done. Even better.. they did it at no cost! We are so appreciative. Thank you Tuffy S. Lansing
-
August 2023 by Scott Archer
Had a church friend take his 2012 town and country to taffy for breaks all around. Quote was $2000, they said best they can do is 1700$. He didn't get them done. Instead they impact wrenched his lug nust on. I've been a mechanic for over 25 years told him to bring it over Total cost was 91$. I Started doing the job and PAYED hell getting the lugs loose, 3 were stripped and my snap-on breaker bar at 30 inches is now bent... next morning I took him to another shop where they have to impact chisel off the lug and replace the bolts. They were able to get the remaining wheels off/ loosened. Lug nust were all replaced cost of damage was $300 for the labor and parts. Wonder if "tuffy" would cover that bill since they did the damage. Shameful buisness ethics.
