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January 2024 by J W.
*UPDATE* I was able to speak with the manager, Zane, of this location. He was very kind and processed the return. I give HIM 5+ stars. Very unfortunate that he is leaving the industry after 9 yrs working for the Soldans family! ***BE ADVISED THAT SOLDANS IS NO LONGER A LOCALLY OWNED BUSINESS WITH CUSTOMER-CENTERED RETURN POLICIES. THEY ARE NOW CORPORATE. My experience with that change is outlined below.*** I have been a Soldan's customer for YEARS. I stopped in to purchase dog food yesterday at the MLK location and learned that the food I buy is being discontinued by Earthborn, so I purchased something else. The cashier asked if I wanted a receipt. Mistakenly, I said "no." In all my years supporting this local business, it was NEVER an issue to look up a purchase from my rewards (phone number) or from my debit card. After researching the bag of dog food I purchased in haste, I decided to return it to purchase something else. I happened to be closer to the W. Saginaw location, so I stopped there. I was told today that with the new ownership, as Feeder's, they are no longer able to do that. I was told to go back to the store where I purchased this unopened bag of dog food. When I got to the MLK location, I was informed of the same policy. No refund. No exchange. No store credit. NOTHING. I was told the manager, Zane, would return on Monday if I wanted to talk to him. Had there been a sign, or even if I had been told this in advance when purchasing, I would feel differently. If your policy has changed, then give every customer a receipt! Instead, I will never again support this CORPORATE business again...over a 4lb bag of dog food. Sometimes, Feeder's, it is a matter of doing the right thing by your LOCAL customers!! Consider supporting local Lansing! Pet Supplies Plus, Pruess, lots of other places with way better customer service!
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August 2023 by Tiffanie Platz
Always come here for my dogs food and use the dog wash. The kid carts are awesome too.
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August 2023 by Gunnar Duley
Love this place! We brought a new rescue to on of VipPetCare's vaccines clinics and the Soldan's staff were very kind and welcoming to him, while being understanding when he had an accident. Thank you!!
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August 2023 by April
The morning crew are so down to earth very helpful and will return to get my dogs food from this location!! Thanks MLK crew!!!
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August 2023 by aaron holbrook
Was very helpful in helping me with the things I needed for the dog I adopted.
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June 2023 by Angela Christine
It's a nice new place. Now located in the old L&L Shoprite at Jolly / MLK.Everything you could possibly need. Weekend clinics, Dog Wash, and it's nice n clean
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June 2023 by John Wilson
Big wide open well-organized store they always seem to have what I needed I would definitely recommend if you are looking for pet supplies
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June 2023 by Jorge Hernandez
I bought a Heat lamp for my bearder dragon burnt out in 21 days I was told that i had a 60 day return policy by the employee at the store and didnt need to keep the receipt because im a rewards member or the packaging but they wouldn't let me exchange it because i don't have the box the lady on the phone also wasnt very nice about it even offered the leave the new box behind she just didnt want to help me said she was the assistant manger when i asked to speak with a manger
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June 2023 by Shaina Marie
Always a pleasure, staff dose their best and the company it's self has been a staple foe generations!
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May 2023 by Nora Woodson
I was really disappointed. The worker that I spoke with talked me out of buying a pair of African frogs. Although I went to buy a betta. She then said that the betta were different prices, left to get someone else. No one came. So I just left.
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May 2023 by Alison Esch
Everything was clean and when I had questions someone was quick to help us.It's nice to see high quality foods across different price ranges available and products for all sorts of different pets.Large selection.
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April 2023 by Stephanie F.
Staff are so friendly and helpful, I found everything I needed and they offered to order anything I couldn't find there. Best pet supply store in the area and it's locally owned/ operated.
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April 2023 by Ted K
Has diatomaceous earth, all sorts of animal foods, treats, besides. One stop shop for everything animal related. My step daughter shops there regularly. I live in Grand Rapids now but knew it well at it's former location.
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March 2023 by April Mae Cates
Beautiful new store. Very spacious, amazing staff. My favorite Soldan's store. Great job.
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February 2023 by Charlene Cullimore-Root
Found everything we wanted, my new favorite outdoor bird and squirrel store!!