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November 2023 by Bethaney Mayo
We have been calling for 4 weeks now to get our couch fix, keep getting the run around by the managers remind you we haven’t even had our couch for 90 days and we bought a warranty with it!!! At first it was we need to fill out for the warranty so we did that exactly what they said then a week later it was you need to fill out for the manufacturer warranty well we kept calling and calling couldn’t get through so now back to calling this store and the store manager saying she filled it out and we will be able to see it online and it would be a few days to hear something back, well it’s been another week still haven’t herd anything or even see where she supposedly filed the claim.So now we have a couch and chair we paid well over 1000 dollars for that is broken down broken boards stuffing falling out and can’t even sit on that we haven’t even had for 90 days! just to keep getting the run around on it. Would have better customer service going to rent a center than to deal with this. At least we wouldn’t have to be sitting on the floor!
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November 2023 by Taisia Walker
Tim was so helpful ! He even helped me look for a love seat for my living room. I was going to leave but he didn’t let me without having a nice experience. So nice ! Will definitely come back
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November 2023 by Rhonda Phillips
Great customer service is spot on, I was helped immediately and professionally! Love my new furniture and freezer!! Thank you ladies!!!!!!
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October 2023 by Shelby Abbott
Do not buy appliances from here. We bought four appliances within a two week span (three dishwashers, and a washing machine) EACH one of them did not work when installed. I will never buy another appliance here again. They clearly aren’t fully checking to make sure what they are selling is in full working condition. I even left a voicemail for the manager, Tim, with no response. So we’re stuck with a dishwasher that was sold to us with the stabilizing feet broken.
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October 2023 by Debra Winright
Very helpful & easy to get what I needed. They have some beautiful Furniture there too.
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September 2023 by Sheena Chadwell
Gosia & Tim were great. I had 3 kids with me and stressful. They helped with kids and everything! Thank you guys so much
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September 2023 by Angel Wagner
Tim and Isla were very helpful and friendly! We thought we were sectional people for life and walked out owners of a 2 piece.
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August 2023 by tony stanley
Hello name is Tony I can into your store this morning was shopping for furniture for my new apartment Danny the assistant manager of the store really took good care of me was really impressed with his customer service smile I been into lot of furniture store in my time but Danny really made my day his great customer service I hope Danny gets raised some kind of recognition from your company he really is great asset to your store thank you again Danny for everything
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July 2023 by Larry Webb
These folks were awesome! Had a minor issue with a product purchased at another location and they were more than happy to make it right!Great people great prices - totally recommend!!!
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July 2023 by Katie Douglas
Gosia, was very helpful, kind & she showed me exactly what I wanted. I went, I saw, I bought. Worked out perfectly. Thank you ?
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June 2023 by Stephen Stresow
The staff was super friendly, helpful, and answered all of our questions. I really appreciated how the mattresses were arranged from least to most expensive. Made shopping super easy! Great selection and warranties !
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April 2023 by Christopher Onze
They have a no return or exchanges policy. No exceptions. I bought a washer one week ago. It will not do a spin cycle.Per their policy, I am stuck with it.
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April 2023 by Becci Thompson
Jess was amazing her an old her team were absolutely amazing and help us in every way. Jess and her team went above and beyond and that was pure leadership and the most amazing customer service we have ever received... If I could of gave more then 5 stars she would of got a 10
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April 2023 by Tori Lewin
Tim was great! Had great customer service! Didn’t mind me changing my mind a million times and made sure we went home happy and with what we wanted!!! Thank you so much!!
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April 2023 by Mandy Sterrett
Jess was beyond helpful. She went out of her way to make sure to right a different stores wrong . She gave us a great deal and made sure we had our product the same day! I dealt with 2 other locations in the same day and The Waverly location hands down has the best customer service by far. I highly recommend going out of your way to this location, you won't be disappointed Thank you again Jess!
