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December 2024 by Greg Smith
Staff was very helpful and getting shots for my dogs went very smooth
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August 2024 by Allie W.
I found 5 dead betas in the cups and at least 6 other dead fish in the bigger tanks. If you can't take care of the animals you have, don't carry them. Truly disgusting. And when we brought it up to the employee working, she didn't give a crap. These animals deserve better.
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March 2024 by Melanie B.
I experienced Justin's customer service tonight...I would explain it as completely unhelpful and arrogant. It also guaranteed I will drive across town to shop somewhere else before encountering his customer service again.
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March 2024 by Steve S.
Beware of PETCO grooming Frandor Shopping Plaza MI. Unethical business, Lying, stealing.... I have given them to many chances. I have a beautiful English Labrador (Apollo). This was not my first problem here but my last. Yesterday, I took Apollo in to get his teeth brushed. I was advised to look after his dental health a little more. Apollo likes to kiss and gets excited when you brush his teeth making it difficult for me at home. I decided to start taking him regularly just for a brushing. First, the young girl, approx 5'4", Dark medium length hair, pale skin with stainless steel piercings in her nose and I think between her eyes or somewhere (two of them) is who helped. I called and scheduled with her (nice and sweet) arrived on time to drop Apollo off. I was then told I could not leave him there and had to stay in the store. I just needed to go grab something (in the same shopping plaza) and would be right back in 25 to 30 Minutes at most. Nope, so I walked out upset why I couldn't just be right back. So I left and came back, When she took Apollo in for a brushing I decided to watch through the window behind her to see how they do it. She put on a blue rubber finger brush with nubs on it. No toothpaste and tried to get Apollo to let her brush his right side. She got maybe one stroke forward and back before jumping to the left and just barely touching his teeth with the tip of the rubber thingy, then immediately grabbed a bottle of breath spray and without even looking, quickly, pushed up his gum on his right side and squirted his face, it didn't even get in his mouth. That portion took place in hardly one minute. She then faked a quick nail grinding and had him back to the counter in under 5 minutes. I should have made a scene but I didn't. I asked her why she didn't brush his teeth but she denied it and lied and said she did. I was so mad. I asked her then what the blue finger brush was and she said we have different brushed on the shelf and she would show me. We went to the isle and I pointed at a regular dog brush (on purpose) and said what about this and she replied with, thats what we normally use but we dont have any teeth brushed back there today. Thats when I said exactly so how did you brush his teeth, I stood in the glass the whole time. She was embarrassed and walked away still denying it. I went to pay at the counter and asked the girl,( name started with an L, Hair in a bun, Tall probably 6'1', young) if she thought this was ok and if I could speak to someone but she told me that's not PETCOs problem and they are not affiliated. BUT SHE TOOK A NEW BRUSH FROM THE ISLE, WALKED ME SHOPPING, I CALLED PETCO TO SCHEDULE, AND BOOM I FREAKING PAID AT THE REGISTER AND PETCO TOOK MY MONEY FOR THE GROOMING. Yes, I paid because I didnt want to cause a big scene. It's not the money, its the fact that I take my pride and joy, love of my life, 17K pure white service trained Labrador to get his teeth groomed because they tell me I'm not doing it enough. THIS IS WHY HE HAS DENTAL HYGIENE ISSUES. IF YOU CARE ABOUT YOUR PET PLEASE TAKE HIM ANYWHERE BUT THIS PETCO. FIGHT TO LEARN HOW TO DO IT YOURSELF. JUST BECAUSE ANIMALS CANT TALK DOES MEAN TO TAKE ADVANTAGE OF THEM. THIS IS CAUSING YOUR PET MORE HARM THAN GOOD AND SHORTENING THEIR LIFE SPAN AND COSTING PET OWNERS TIME, MONEY, AND QUALITY OF LIFE. IF THIS WERE HUMAN IT WOULD BE CRIMINAL. THIS IS CRIMINAL AND THEY SHOULD BE3 SHUT DOWN. SHE SHOULD GET FIRED OR PETCO IS RESPONSIBLE. ALONG WITH HER FRIEND AT THE COUNTER. TELL ME FROM THIS PHOTO WHO IS OFFERING GROOMING. WTF...
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February 2024 by Penny S.
I got the pleasure to work with Justin in frandor store. He was upbeat very helpful and a great attitude. I want to just let his boss know how amazing he was to me and that he makes me want to keep coming back. Put a smile on my face today! Thank you Justin!
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January 2024 by Collin N.
They cancelled on me at the last second, because their groomer was "sick" (and, they weren't professional enough to have a backup.) I rescheduled with them. I showed up today to drop the dog off. She's older. The vet's told us we need to be careful of her back when lifting her. They REFUSED TO WORK ON HER because of that. Basically, these clowns cancelled on me NOT ONCE but TWICE at the LAST POSSIBLE SECOND. Extremely unprofessional and hard to work with. Will not use again.
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September 2023 by Kristeen G.
Finally was contacted by their new district manager and he remedied my situation and I might still shop there just not in Lansing
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September 2023 by Kristeen C.
i would give them a zero rating if possible.Petco has the worst customer service i have ever experienced.Don't waste your time or money shopping at Petco.
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June 2023 by Gracie M.
HORRIBLE!!! Absolutely will NEVER shop EL ( Frandor) again!! First of all, CHECK ONLINE PRICING BEFORE SHOPPING AT LOCAL STORE!!! CRAZY difference in pricing. I was searching for a store that sold Tetris Koi Food, Petco popped up at $26.69 for a 5lb bag. I called to confirm they had it before driving over. Clerk confirmed they did but it was $59.99 for a 5lb bag. I explained to her that the ad stated it was $26.69 online and had a buy one bag get 2nd bag for 25% off and then we got disconnected. I drove to the store grabbed 2 bags and went to the counter, clerk needed an override from manager " Justin" to allow the markdown. Justin approved of 1 bag at $26.69 but not the second ( EVEN THO AD SAID " BUY ONE GET ONE AT 25% OFF). I asked how there can be a $33.00 difference from in store pricing an online pricing from the sane store? Is that even legal? I then explained to him that Petsmart sells a 5lb bag every day for $26.99. So why would anyone pay $60 for the sane product? He " Justin" was extremely rude! He said "Well we're not Petsmart" I replied, " Im aware" and he said, " Well then why even mention it"? I said" well I thought stores price match but I guess I was wrong". Asked his name and left. I called corporate to file a complaint and called Justin back to get his boss. Absolutely unprofessional and humiliating!! I've worked retail for years and would NEVER speak to a customer with such disrespect! UPDATE: contacted corporate and store Mgr. Corporate took report but did NOTHING!! Store manager NEVER contacted me. WOW, they really don't care about their customers!! Will never shop here again!! Don't recommend!!!
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May 2023 by BG S.
Stay away from this location, the customer service is at a all time low, they are so short staff that they have to open up a hour later, and get this the employees are still rude, unable to work a cash register, and the manager just stands around with a stupid grin on his face, looking like he's stuck on stupid, and dangling from d**** The only thing that had common sense in the whole store was the cash register, they don't have any kind of appreciation for Petco customers, from 05/11/23 to 05/13/23 they have done nothing but screwed us, 3 darn days, I truly think they should do all mankind in Michigan a favor, and CLOSE THIS SORRY PLACE DOWN! I have never seen so many unprofessional clowns under one roof, I will never go to this store again.
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March 2023 by m
Very good staff
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February 2023 by Google user
Very good staff
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November 2021 by Yoga queen
Canceled my appointment without warning
