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November 2023 by Alec Cove
This location pays a decent amount for any of your child’s old clothing items or toys that are still in good condition. Not only that, once upon a Child (West Saginaw) has tons of cool very affordable stuff to buy for your kids. Really beats spending way to much for stuff they will soon out grow. Everything from coats to shirts and pants.
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September 2023 by Victoria Hammie
1st time seller and I am very pleased!! I brought 2 totes full of shoes and clothes. They bought 80% of my items and I made $120. I usually just donate my kids clothes to goodwill but thought I’d see how much I could get. I was pleasantly surprised. And I waited less than an hour before I got a text saying it was ready.
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August 2023 by Corrie
I believe my race had something to do with what they offered me. I only took one bin for them to sort through and they didn’t even look at all the items. I know they didn’t look through all of the item’s because the clothing was in the same order as it was when I took them in. My clothing’s come from a clean, smoke free and pet free home. The clothes were freshly washed without any stains along with a brand new pair of high top shoes (tag still attached). There was an hr wait before they would be able to complete the bin. I got a call not even 20mins later stating my offer and bin is ready for pickup.
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July 2023 by M P
Horrible!! Horrible!! Horrible!! Only problems at this location! Not only did they steal store credit …but the man named Tim had the nerve to yell and scream at a young pregnant mother over a 5$ store credit!! She seemed very very upset not saying anything back but holding back the tears!! Humiliating! Never will I spend a cent in that store and I will make sure to spread the news!!
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July 2023 by Nicole .Bednard
They have nice items for decent prices, but the customer service is lacking! It was not a welcoming environment, and the employees were not very kind when I asked basic questions about some items.
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July 2023 by Hanna Johnson
Wish I could give zero stars. The last 3 times I have taken clothes/gear to sell there, I am either treated poorly for no reason or they reject the majority of the items I'm offering even though they're in great/excellent condition. The elderly lady with an orange pixie cut was so rude to me even today, chastising me for not knowing that they don't buy car seats but then offering a "consolation" to look at the walker I brought. The employees also looked genuinely scared when they opened the store and looked at me. Never, ever, ever again. The elderly lady needs to be fired and someone from corporate needs to come down and clean this store up, make it like the Okemos location.
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July 2023 by Cherylann Garland
They have a nice selection! The coupons they text ate good deals too!
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May 2023 by J K
Zero stars. Spend your hard-earned money elsewhere. The problems with this location starts at the top with the owner, Patty. And the employees follow her poor example. I shopped the bag sale a couple months back and was treated so poorly by Patty and a male cashier who looked like he hated his life and was incredibly aggressive with my daughter and I as soon as we stepped up to the counter. All 100% unprovoked. Then Patty barked out to him to charge me double ($30 more). I have never in my life been treated so poorly! Reading reviews I see that's her normal behavior.Save yourself from a stressful encounter and take your business elsewhere.
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May 2023 by Brianne Boice
Tried to go in a sell but you need a tote with a lid. Not really an issue but they don’t have the policy listed anywhere I could find, and I called 2 days before and wasn’t informed. They two girls were sitting on their phone and weren’t doing anything. I asked if they could make an exception and they said no. And I asked if I could borrow a tote to use since I would have to go buy one and they said they can’t do anything. Kinda frustrating when you’re in an empty store refusing to help a customer. I’ll find somewhere else to go in the future.
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April 2023 by DaleVontae Coleman
Very prejudiced towards Black people, I’d taken majority of my child’s old designer clothes Nike ,MK and brand name toys and was given 30 dollars for 39 items all the good stuff as I’m being checked out next to a white woman who’s being offered over 100 dollars for less than 20 items..
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March 2023 by Cori M-H
Someone higher up from Once Upon a Child needs to visit this store in Saginaw Hwy. the lady who is in her 60-70’s with a pixie cut was extremely rude at the buy counter. I’ve never dropped things off before and I simply asked “do I just leave my bin here?” She replied “Um NO. You have to sign in. Have you ever done this before?” I simply replied “no it’s my first time. :) “ afterwords I came to pick up my bin and she just looked at me like she was very irritated and said “Can I help you with something?” I just said “I came to pick up my offer and bin” she was very blunt and almost as if she was rolling her eyes at my ignorance. “You can do that at the checkout right there.” While pointing.I am not one to make a scene and point out her terrible attitude, but I do know actions speak louder than words.I will never buy nor sell my items at this location again.Okemos location was much more friendly with even better items. I’m sure they would have given me a more fair offer for my items as well.I think the other workers were stressed by this woman as well because of their reactions and demeanor. This woman does not seem happy to work there and maybe someone in the establishment should visit and possibly relieve her of the task of working there.
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February 2023 by ann smith
I took in a bassinet to them and they told me it was recalled and they couldn’t buy it. I had bought it only 2 months earlier on Amazon and it’s still sold on Amazon. In the course of telling me it was recalled they made me feel negligent and they told me I should have been checking recalls so that I didn’t buy recalled items and then proceeded to act as if I had deliberately tried to sell a recall product. Needless to say I was upset. I called fisher price and explained my concerns and I gave them the info from my bassinet. They informed me it was NOT part of the recall and assured me it was a current and safe product. I returned to the store and informed them what I learned from fisher price. They then told me they followed guidelines of the consumer products safety and my bassinet was on the web site as recalled. She even said a picture of my bassinet was on there, it was not. I checked it out, and my bassinet was NOT on the website nor was it recalled as they still insisted. I asked to see their list and they told me their boss is the one who says what products are recalled, that they are given a list. Not a single one could provide said list!!I asked the bosses name so that I could contact her, they refused to provide it. I did however report it to fisher price because they wanted to know who would be spreading false rumors of their products when the bassinet I had brought in was indeed safe and a current product. I happily gave them the name of the store so that they can properly educate the staff.Overall, I am very upset because these ladies made me feel not only as a negligent parent but they also implied I was trying to sell something illegal.I would highly suggest that the owners of this store educate their workers better because it’s clear to me that the staff knows nothing! And figure out what truly is recalled and what is not. If you are in the business of buying and selling baby items you need to know what your talking about.It easily could go the opposite way and they buy a recalled product and sell to a parent since they obviously do not know how to look up products properly for recalls.
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February 2023 by Whitney
Things have to be in a “sturdy plastic tote with a lid”. If they are in a box (closed box) or laundry basket, they won’t even look at them and they will turn you away
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January 2023 by Terry Yancer
Bring very nice clothes with the tags still on them all name brand and they turn you away because there's a crack in the lid of your tote. Come back the following day without a cracked lid and they tell you their counter is closed. I have returned multiple times to this counter closed while there is not a single individual in the store and they were sitting there playing on their phones unwilling to help
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December 2022 by jennfer elise
Great deals! I wish they were around when my daughter was a baby!Lansing location isn't as big or nice as the Okemos one but that could be said of many places.