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November 2023 by Jen W
These guys are amazing. Clean unit and super friendly staff! I appreciate all of their help and would recommend them to anyone!
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November 2023 by Bob Roche
I was pleasantly greeted on the phone. I reserved a space and signed a lease days later. I was again pleasantly greeted. I received star treatment. My gracious service providers attended to every detail and without rushing me, quickly provided me exactly everything i needed. Also gave detailed instructions and explanations. I am extremely happy.
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November 2023 by E R (JustMe1)
I’ve had a great experience with this company. Great customer service. The facility is well maintained. And prices are reasonable. It’s been amazing working with Casey for a year now.
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November 2023 by DEBORAH WOOD
Nicer than I expected for the price. Very clean and conveniently accessible. They provide large hauling carts which makes it super simple for transporting your stuff to your storage space. I have an indoor unit that seems very secure.
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November 2023 by Kianna Warner
The lady at the front desk (forgot her name sorry) but she was so nice! Very accommodating, and super helpful. From KY to MI this was our first stop
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October 2023 by Kim Goldman
I’m so very happy with their customer services. The prices are very reasonable too. I felt very welcomed, and it had a clean environment . My paperwork was explained to me perfectly. Casie is totally amazing! She a very sweet and professional. I would recommend anyone there for their storage needs. You may also store your vehicles there as well. Please go check her out at Extra Space Storage on MLK.
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October 2023 by Nicole McCarthy-Vogel
Well the initial rental rates were cheap $100 for each of my units but boy did they go up fast! I got rid of my exterior unit because the price jumped up to $158 and it had been taken over by mice! I had to power wash and clean what I could but there were some things I just had to throw away because they were covered in rodent droppings. I was told that "other people are putting food in their units" (huge no no by the way) so that's how they must've gotten into my unit (mine was strictly garage/patio stuff). But they only require insurance on the interior units so the company made no attempt to make it right in any way. So if you get an exterior unit GET THE INSURANCE at least that way maybe you'll have some recourse if you're stuff gets ruined.As for my other interior unit . . . That unit has jumped in price from $100 to $190 (got both units at the same time about 21 months ago so I've had it less than 2 years). I am trying to move out of that unit now and the GARAGE DOOR to the secure loading area where you pull your moving truck in is out of service because someone hit the door (it's been out of service for 3 weeks since the incident) and I was told this week that it would be at least another 3 weeks until it's fixed. Which means I won't be able to get a truck inside to load my bigger furniture BEFORE my next bill of $190 is due.I called corporate and I was told that "there are several other entrances I could use to load my things". Well NONE of those are covered or secure so you are basically telling me as a single woman that I am left having to load my things in the rain, outside in a high crime neighborhood where a woman my age was recently abducted.I asked corporate to at least cover another month's storage so I could wait to have my movers do the move inside the secure area where it's safe when the garage door was fixed and I was told that they would call me back in 24-48 hours. That never happened.Paying $190 a month for inside storage that is supposed to include a secure loading/unloading area and having a company make no attempt to compensate customers who are paying for something that they are unable to provide is just plain bad business.Not to mention it seems that there are people possibly living out of some of the storage units and they are allowing it. Someone was passed out in the hallway on one of the hand carts when I was there this week. I did tell the woman in the office in case he was having a medical emergency and she seemed to be familiar with the person and I'm assuming she said something to him because I could hear him angrily talking to himself from my unit down the hallway while I was trying to load my things.Couple that with the fact that they are using Fabuloso to clean the facility (definitely not an approved commercial grade cleaner as it has no antibacterial properties) and I'd say this place is NOT A GOOD CHOICE FOR STORAGE.I had to learn it the hard way. It seemed like a good deal at first but now I'm left trying to move most of my things by SUV because the movers are going to cost more since they can't load my things inside the secure garage so it's going to take longer at my expense.Do your research and even if you have to pay a little more at the outset RENT SOMEWHERE ELSE. Loading my things outside in the rain this week definitely made me realize this company does not care about their customers at all whatsoever.They are jacking up rates and their late fees are atrocious (20%) if you go beyond the 5 day grace period so I did notice that several units were "over-locked" and are probably going up for auction because people couldn't afford to pay the increases and then couldn't afford the late fees on top of that and now they've lost all their possessions.It's sad that companies like this are taking advantage of people who are in transition in their lives and the only way we can really do anything about it as consumers is to not give them our business and SPEND O
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October 2023 by Allie Irwin
This place is immaculate. Access is easy. It’s brightly lit And the staff is professional and friendly. I always feel safe in the facility which is very important to me. We never worry about our stuff here.
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September 2023 by David Purvis
The staff was patient and clearly explained my options for winter storage of my sports car. The tour of the space available and eventual securing of that space was handled efficiently. I felt I was given all the information I needed by Assistant Store Manager, Carly Selleck. She was helpful and courteous, and positively influenced my choice of Extra Space Storage.
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September 2023 by Mary Toshach
Staff is very helpful, prices are reasonable. I have had a storage room for about 6 mos and just upgraded to a larger unit. Process was seamless.
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September 2023 by Adam Mercer
Scammers if I have EVER come across one. The main lady will act like she's your friend doing things for you. Helping you out, be careful. Every month you'll see tons of red locked lockers because they will inform you your bill went up a extra 100$ and you need to pay in 2 weeks or remove your stuff!!!! So I go get my stuff....ALL RHE ELEVATORS ARE DOWN FOR 3 WEEKS AND ALL FHE CARTS AAND DOLLY'S WERE GONE. so how does a single dad with a little girl suppose toove furniture and a whole 1 bdrm house within days with no help , and no amenities from them.what would you know ? It was fixed the next week about 50 ppl lost there lockers. Now I owe 400$ and am called all kinds of trash and names from there company and there debotora
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September 2023 by madison weishner
Second time using them. Great and easy experience! All the people that work there are super helpful and wonderful!
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August 2023 by Latoya Thomas
She was VERY AMAZING...She showed me just one storage based on the items I said I had..I would HIGHLY recommend your business to me friends and I will come back again...Thanks again for the PROFESSIONALISM and KINDNESS of your staff...Sincerely, LaToya M. Williams
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August 2023 by Djv Djv
Carly was very helpful in getting us started. Nice clean place to store your goods. Prices are adorable and you get insurance.
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July 2023 by naomi dixon
I enjoyed my experience. Carly was so sweet and enthusiastic, even after I needed her help a few times lol. The property was also very clean and had working elevators!
