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“Was able to receive quality service here after going to another Verizon location and getting very very poor service. I would highly recommend going in here if you need assistance with Verizon.”
“I think his name was Conner? That's what the iPad said. He was great. Super friendly and he even put my screen protectors on both phones, which was a huge help.”
“From walking in to walking out 2 hours later getting help setting or phones up.
CJ one of the managers and Joshua made our entire experience fantastic. So happy to have left that A company to come back to TMobile!
Excellent staff... Entire crew. Easiest most helpful experience.”
“Went in for a new phone, the ladies were very kind and got me set up right away. Lisette went above and beyond to make sure everything was smoothly transferred and ready. She’s originally from a Grand Rapids store, give this girl a raise!!”
“The Swap Meet is possibly the best vintage video game store I've ever been to (and I've been to several). Every shelf and case was packed with games, systems, and collectibles spanning every generation. They've got games for basically everything, even the obscure stuff, and all the prices I saw seemed reasonable. The owner Jay is fantastic, super friendly and helpful. He understands the hobby extremely well and I had a great time chatting with him. If you're a retro gaming enthusiast, The Swap Meet is the real deal and it's not gonna let you down. I'll definitely be coming back next time I'm in Lansing. It's 6/5 stars from me!(Pictured below is Wario Land II, purchased from The Swap Meet)”
“Very friendly, they resolved the situation for which I visited the place, it was fast and with positive results, excellent customer service from the people who assisted us.”
“I had the best experience at the Edgewood T-mobile store with Brittney!!
I’ll definitely be back and I’ll be telling my friends and family about the great service and wonderful staff here at this T-mobile store.”
“I will start by saying I DREAD getting a new phone. However, Thomas at the Frandor location is by far the best and will have my continued business! I had a difficult situation with changing services and a malfunctioning phone. Not only did Thomas get me started in the process, but he was able to multi-task through many other customers. During this time, he checked in with customers, communicated well, welcomed everyone who came in the door and had a positive, uplifting attitude! He also listened to my concerns, and exactly what I wanted and needed and then delivered. My wife and I left the store much happier than when we got there! Thank you Thomas!!”
10AM - 7PM
4929 S Cedar St Ste 2, Lansing
Mobile Phones
“Incredibly nice and knowledgeable people. They were able to get me on the phone I wanted plus put me on an affordable plan with a free case. No matter where you go you will have to pay for service one way or another. This just happens to be more affordable and more reliable than big box stores such as Sprint or ATT”
“LaQuisha (I'm unsure how to spell her name) was soooooooooo Amazing and Helpful. I've been a lifer with Boost and she made the switching over so smooth.”
“Mallory helped me figure out what my kid did to mess up our bill lol she helped us get it back to what it was supposed to be. Also helped me research sd cards and make the best decsion for me. Thank you !”
“I wanted to thank metrobytmobile for fixing the issues I was having with my service. I had a confusing situation that took some time to figure out but it is at a very horrible time of my life where my beloved family dog is dying of cancer. I am going through a job loss due to sexual harassment and needing important phonecalls. They came through with understanding and actually took the time to help me. Thank u metro u went above and beyond for us.”
“Needed some help with my ATT phones/acount. Very pleased I chose this location. It was a but farther of a drive, but 2 young men name a Colin and Isaiah went above and beyond helping me. This will be the ATT store I will anytime I need some help. Thanks again fellas.”
“(Translated by Google) This bost mobile store on hamilton avenue offers an excellent service. I recommend you to visit it either by paying a bill or by buying a new phone.(Original)Esta tienda de bost mobile en hamilton avenue ofrece un exelente servicio lo recomiendo aq lo visiten ya sea x pago de vil o x comprar un nuevo telefono”
11AM - 7PM
2402 E Michigan Ave, Lansing
Mobile Phones
“An elderly lady that I caregive was having a lot of trouble with a competitor ($100 monthly) so I took her to cricket and she is saving 60 a month and it only took 10 minutes in and out!”
“Tresor was professional and courteous. I bought a case and a screen protector for a phone that wasn't purchased through that store. I am very thankful that he was so helpful.”
“A couple weeks ago I had to get a new phone and it wasn't charging in my car. I went in to the S. Penn store and spoke with Corey. He said that some phones just don't, but he comped me a new charger. The new phone still wouldn't charge, but I thought his customer service was awesome.”
“I've never experienced anything less than PROFESSIONALISM from every employee in this store. This is a big deal to me because I have a form of autism that can make it hard to act in ways that society deems NORMAL. Today the symptoms of my aspergers syndrome flared up in the store but the employees here were very understanding and patient and compassionate. Today I was helped out by Serena. Very nice and patient young lady. Definitely looking forward to doing more business in this store. Walked in with an s23 ultra. Walked out with an s24 ultra”
“Thanks again, this store is awesome! So frustrating dealing with the t mobile call in support, and the gentleman at this store had me fixed up in under 10 minutes. Guess who's not calling t mobile anymore. This guy...”
“Skyler was amazing at the 3330 Cedar location. I wasn’t quite understanding how the plans worked, and she patiently and kindly explained it to me like 5 times. It was a breath of fresh air to speak to her. Especially since I had been to two others Boosts in the area and they, “weren’t able to help me.” As a customer who has struggled with customer service people, I wholeheartedly think she deserves a raise. Especially for how she handled me and all the other customers in the store. Thanks so much for easing my anxiety and helping me so quickly & efficiently, Skyler!!!”
10AM - 11PM
6100 S Cedar St, Lansing
Mobile Phones
“Needed a iphone for my daughter, she broke her's. They were soled out, so they called surrounding stores. Unfortunately, they could not help us. I appreciate their time and effort. Exceptional customer service.”
“This location has great staff. Only one person on duty but I observed Lisa making a couple feel good about their purchase i saw her sit with them and assist with their phones gave them along with me above and beyond great service all near closing time”
“I was having issues with the camera on my iPhone and had questions regarding my bill Logan Tyler went above and beyond to help me. Logan is very knowledgeable, and kind. He deserves a raise. Thank you Logan for taking the extra time to answer all of my questions.”
“Itzy you are awesome ??Thanks for helping me so quickly and easily ?I've had many problems with boost stores in this city. Boost has many bad policies. I think that Boost is still the best overall for an Android phone in Michigan or west Virginia .I hope you become a manager someday soon Itzy and teach others to be proper customer service agents.5 outta 5 stars for u sweetie⭐⭐⭐⭐⭐New card install and instructions on how to switch storage from phone memory to cardWell done ✅”
“My experience at this store was outstanding. BJ was an absolute pleasure-exceptionally knowledgeable about the products and delivering top-tier customer service that went above and beyond my expectations.”
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“Jason was very attentive. They knew my issue right away or were able to resolve it quickly. Friendly, kind, Great customer service. Will go again to this location.”