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March 2024 by Sara Wells
Unprofessional and rude as hell. The workers here were so rude when my aunt asked them for help. She was looking for a charging cord for her cordless screw driver. Instead of walking her over to the aisle and showing her where they possibly could be, they just kept shooing her off and saying "Electrical." without a single care in the world. Worst customer service ever. And I should know, I've worked in retail for over ten years. Maybe I should come in and teach them a thing or two about it. Home Depot is much better anyways.
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February 2024 by JR BADINFLUENCE
They accused me of stealing cause I left something in my cart that I wasn’t even gonna take out of the store I just forgot to put it on the counter. It was a 4 dollar pack of sand paper and they made me pay them 50 to not press charges on them . They are the real criminals. Will never go back .
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January 2024 by John Williams
No…comment
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January 2024 by Adam Hodges
Had the items I was looking for. Got 15% off from the bag sale.
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January 2024 by Trevor McLean
I used to enjoy shopping at this Menards and have spent between ten and twenty thousand dollars at this location over the last 9 years. The last few times I came in the employees didn't seem to know anything helpful. The last time I shopped here an older female employee left her register to follow my wife and I around the store like we were thieves. My wife is Latina and I believe this is a case of racial profiling. This was not the only incident we experienced at this store. I will be shopping at Home Depot, Lowes and online in the future and avoiding giving Menards any of my hard earned money.
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December 2023 by Jason
Great experience today. Couldn't find something it said they had. Jordan gave me a hand and put in a good effort looking for it, I was ready to give up but he wasn't and found it for me. This is why I shop here, the employees are so much nicer and more helpful than the other 2 big stores.
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December 2023 by Chad Cunningham
Save "Big Money" at Menards! I like it when the 11% discount/rebate is active. Excellent selection of building materials, equipment for construction, do it yourself painters, plumbers, experts, contractors and all others looking to build, repair or remodel. There are groceries, cleaning supplies, tools, clothing, holiday items. Nice large clean bathrooms, store has a comfortable atmosphere with exceptional customer service.
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December 2023 by Jessica
This one star rating is not a reflection of Menards as a whole. This one star is for the gentleman name Roy. Horrible attitude, doesn't seem to want to help. He has bad a demeanor. When we are asking for help his eyes were glue on the computer. When he does help he gives a sigh attitude and stays on the computer doesn’t even move from the spot. I even said thank you twice, he did not even acknowledge any of it. He needs customer service training.
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October 2023 by Nancy Lansing
Updating two toilets. When ordering at kiosk with employee, double ck your order before leaving kiosk. Our products were input differently than we intended. Simple communication error. Saves a trip back across town, afternoon of work kaput, and starting over.
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August 2023 by Lisa Van Curen
Their rebate customer service via online is amazing. My rebate check got damaged, I emailed them explaining the situation, 24hrs later I got a response saying a new one was on the way.
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August 2023 by Jennifer Vavricka
Love the project options that Menards offers. Great for those of us that like DIY's. I am always surprised at the things I find in the store.
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July 2023 by Joe lonchar
You've got to love one stop shopping. Menards south Lansing store had everything I needed for my well project. Shout out to Brandon for guiding me around the store for the various components I needed.
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July 2023 by Hak Tom
"Twice I ordered siding from here, and both times the orders came in wrong. I had to rent a vehicle and took time off from work to pick them up when I was told the orders were ready. Both times when I went there, I was told to come back at my own cost. They also charge extra for ordering items that they do not carry at the store, and then they make mistakes. They do not try to help or remedy the problem in any way and ask for the customer to come back to pick the items up at their cost. The least they could have done was ship it to the house so I dont not have to spend more time and money because of their mistake. They did not want to help. There are better options like Home Depot and Lowes."I am changing my review to 5 stars because the General manager, Josh, contacted me immediately and remedied the problem- respect. I would hope Trevor (Order Pick-Up & Delivery) gets better trained for the future at Menards 3158.
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June 2023 by E a
I have had nothing but good expeiences shopping here,but the checkout lines can get a little long.
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June 2023 by DADDY
I spent over 10k here not even joking, and the one time I need to use immediate family prd DARIUS, tells me no, and accuses me of trying to steal, and every time I come in he follows me around the store, that's fine, I will go to the other location. You have lost my buisness and it's because of Darius, everyone else is great
