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March 2024 by Bradley Tanner
Really good guys from the start. I'm not sure if there's only the 2 gentlemen working there but I took the cards of Sebastian and Donovan who I've both worked with and gotten samples from. Both very knowledgeable and confident. I will definitely be working with this location going forward. Great promotions and they cater to both DIY and DIFM customers.
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February 2024 by Rickey Smith Sr
Great customers attention and help.
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February 2024 by Allan Jackson
The store reps were very polite and helpful
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January 2024 by Kristine Sowles
Professional, courteous, and helpful staff. Easy to find the loading area. Loading was done with care and efficiently.
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November 2023 by Amanda Whitehill
We Got the flooring done in September of 2021. A separate flooring company comes to install through LL. Install went pretty good initially, but we had to sign off on it the day that it was mostly completed. However, we did not like the trim around the fireplace tile, and we didn’t have a chance for us to talk about it together as a couple before signing off. We reached back out and were told that the company could come and change the trim. After reaching out multiple times there were discussions, but it has never happened, and it has now been over two years later. We have called and reached out multiple times; at one point someone came once and replaced a different trim piece for us and some damaged pieces, but NOTHING on the fireplace trim after all this time. LL should offer a refund so we could be able to reach out to a different person to complete it. They have only said they would try to get the original person to come (which they have not), and they don’t reach back out to us to even see if it’s happened. The type of trim we wanted we were told would be included with the first initial price or at least the labor for doing it, but basically we have been screwed over on this as it has never happened. It’s been years now. I would never use this company again.
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November 2023 by Michael Cover
Horrible customer service. Said they would call back with my order info(ETA)but nevere did. Called custmer service called the store and I was told I would get call in 15 minutes. Never happened. Found out later the flooring was backordered with no expected availability and I was never told this until I canceled the order
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November 2023 by Pamela Almy-Mast
Great staff, very knowledgeable and helpful.
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October 2023 by Tyler Wilson
Worst experience ever. After the sale was complete, the nightmare began. Worst customer service experience. From a commercial contractor to a typical customer, do yourself a favor and take your business elsewhere. You’ve been warned
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September 2023 by Bruce Fandel
Found this store to have great quality, pricing and friendly and a knowledgeable staff.
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September 2023 by Hedda Doyle
My new flooring (Honeymeed) is beautiful and so clean looking. The whole room looks bigger.
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August 2023 by HDI Builders Okemos MI
Very nice selection of real wood floors and the guys working there are always friendly and very helpful (Deron and Sebastion).
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July 2023 by Betsy Strobl
LL Flooring in Lansing is awesome! We needed new flooring for our entire basement. I shopped around for pricing and LL Flooring was the most reasonable. Not only were the prices great, but the quality of the floor was excellent. Also, I can’t speak highly enough of the customer service we received from Darin. He was knowledgeable, friendly, and just a great guy to work with! He was there to guide us to the right product, but was never pushy. We will be going back to LL for all our floors in the future, because of all he did for us. Plus, the end result in our basement was gorgeous! Can’t speak highly enough of them!
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June 2023 by MICHAEL Rife
I had the estimate done at the time I couldn’t have it installed until the middle of June everything was fine talk to a young man name Donovan . When the estimate came in I paid for the whole project cash/ check he did not no how to accept a check we were therefor a hour and a half before he could complete the transaction. When the flooring was to be delivered there was problems in getting it to me until I ream him a new one then I received it the next day the delivery guy was very nice and delivered what they sent with him. I got all the flooring but the baseboard was not there and they had sent 50 1/4 round. 8 ft long white .I was to get 4 1/2 baseboards in white and 8 of the 1/4 round and when I call them they told me it was not ordered but the receipt says they are to remove and replace the baseboards. There it no communication In that store and the all need to be retained in customer service and how to talk to there installers so they understand what they need for the job . They are going to fix the problem for me but I won’t be able to paint the baseboards before they’re installed . Not having a great experience Mrr
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May 2023 by Lisa Villareal
I will never purchase flooring from this business if I need something delivered. After 2 weeks and when I talked to the shipper my flooring was delivered. LL Flooring seems to not be in communication with the delivery company because I had to complete the coordination of the delivery myself. They advertise 1-2 days delivery but I can't see that happening.
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May 2023 by D Panetta
I was greeted by a gentleman name Donovan he smelled like weed?!And was not helpful at all!!Then I talked to Tony who tried his best to help me and answer my questions! He was very friendly and didn't smell bad he actually had a wonderful cologne on!??He is the only reason I'm giving 2 Stars! If not for him I would definitely never recommend anyone going there!!
