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June 2024 by M W
Awesome service and communication. They worked with my insurance company when additional work was needed with no extra cost to me. In addition to the great body work, they also left my car looking cleaner than when I left it with them! If I ever need body work again, I'll definitely use LaFontaine. Thank you!
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June 2024 by Joe Harrison
We just dealt with the body shop in East Lansing for Lafontaine collision. I would highly recommend going elsewhere to get your vehicle fixed not only did it take a month to fix the car but after we got it back, we found the giant scratch in one of the doors that wasn’t there when we brought the car in. They told me that they did not have a rental car for me to drive and I understand that if it’s gonna take a month, they would probably lose money, giving me a car for that long a time I really should’ve thought this out and gone elsewhere because other places offered a rental car for the time of course it probably wouldn’t have taken a month . They also told me that they would take care of the rental car that we had while they fix the damage they had done to our car and then after the car was finished, they told me they actually offered me one of their cars I never spoke to anybody there I own the vehicle. They only spoke to my daughter . Like I said, I would highly recommend going someplace else. It was an expensive lesson that you don’t have to go through. I would write a zero star, but I don’t think you can just terrible customer service all the way around awful experience.
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December 2023 by halliwi1
Worst experience I’ve ever had at a body shop. Had my vehicle a week shy of two months for some paint repairs on my vehicle. Tried to give it back to me with parts still on my floor and parts in the back floor board. Dust covered almost every part of my vehicle. Asked if they would get me a towel so I could clean out my car and they actually went and got me one. Was then asked if they could keep my car as they needed to polish something. So, I came back the next day only to inspect the paint and realizing they missed a whole section as well as nicked my front hood hinge. Showed them both spots and they kept the vehicle for an additional two weeks. Came back to get the car a third time and the nick is still in the front hinge and I’m missing two hinge pin screws in my doors.I’m just glad they were not working on anything Internally.
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December 2023 by Debra Alvarez
Service guys are very polite and professional
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December 2023 by SK TREE
Mark Shade, I believe is the best paint guy in the state, LaFontaine should be very thankful $$ to have him on there team..
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December 2023 by Cory Halleck
This was a nightmare experience for me. The initial time frame and estimate were extended, fine that was fair. I got my vehicle back and things were not right. I take it back to them and they immediately start telling me this was nothing to do with the work they did but leave it there and they’ll look at it. They tow my truck to another place without telling me, the discover it was low on coolant. They put coolant in and they attempt charge me $300 for a tow and for coolant. I had to contact my insurance adjuster who immediately agreed that the work on the radiator would have effected the coolant levels and said insurance would cover it. When I got my truck back the second time the back up sensors were messed up and my back brake pads were shredded to metal (likely from the tow they didn’t tell me they were going to do) I will never go back. The staff was rude and combative throughout the experience, they told me they didn’t do work to the radiator but the insurance adjuster said based on the paperwork they turned in that they did. It was awful
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September 2023 by Douglas Wood
I had my vehicle repaired at La Fontaine collision and body shop. I don’t drive very many miles. I know that I am driving more and being less than two years my front of my car is shaking rattling. I’ve talk to the service manager set up a time to meet couldn’t make it try to set up another one. I went the next day and now I’m playing phone tag her hide seek. I will update my review after my experience working with the manager. Not good so far getting the run around.
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September 2023 by Charles Armstrong
They did a great job on the car and worked well with the insurance company.
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August 2023 by dds
I am so grateful I happened to call this business one morning. I had a lake of water in my trunk that I had just discovered and most of my trunk was wet and smelled like mold. Roy worked on my trunk for about 2 hours fixing the leak, getting the water out and drying it. This was such a blessing to me because I'm a senior citizen, am mobility challenged and couldn't even lift the tire out of the trunk. I can never thank Roy enough for what he did for me and how much it meant. I know this is a collision center and typically wouldn't fix a leak in a person's trunk, but they took the time and effort to help me. I would definitely recommend this business... They are caring, professional and will take great care of you. Thank you so much again Roy and ?? to the LaFontaine Collision Center.
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August 2023 by Jeri Britton
I liked being able to stop by without an appointment to get an estimate to repair my car. This place works with my insurance company, so it ended up being hassle-free. Dave answered all my questions, and I received an email with a copy of the quote later that day. It took about 20 minutes to get it all done. My car is scheduled for repair. I hope the techs do as good a job as the estimator!
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May 2023 by Keenya King
Won’t be working with them again! Tired of companies treating African Americans a certain way! Will be calling corporate after dealing with them today! Wouldn’t give me loaner vehicle because worker thought I would drive car for business when I was venting letting him know I drive my car for business and I can’t be without for 2 weeks! NOT FOR ME TO DRIVE THEIR VEHICLE! then worker put phone down while I was talking and Roy picked it up and just automatically started talking not even listening to what I was saying! The valet company that is paying for the damages they caused on my car picked them, otherwise I would not have went to them! Go to shaheen collision center they are better
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May 2023 by Josh F
I will not do business with any place connected to Lafontaine. I bought a truck from them and it has sat first with a blown engine. Then after that they would not cover it under warranty so I paid to have it replaced myself. Now the transmission is bad and they have a service bulletin on the transmission but will not replace it either. Now it sits again unable to be driven but still making payments on it. If you do any business with them watch out for yourself. I do not want anyone else to have to go through this like I have.
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May 2023 by Al (alw)
I had warranty work performed on my 2018 Jeep Wrangler Unlimited Rubicon, and they did an outstanding job. 4 doors and the hood had some corrosion defects that they were able to correct and paint. The paint matched perfectly, decals were put on correctly, and everyone was pleasant and easy to work with.They are a very busy shop. I had to schedule well in advance, but it was worth the wait for quality work.
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May 2023 by Tandem Hayes
Horrible, took vehicle in for body repair due to accident. They replaced a nice headlight with a used light and has had leaking on the passenger side since. Was told they would make right but we have yet to receive a call back. It's been a year.Updated 04/2023-it has been more than a year and still no call back. The car does not drive nor start because water hasd some circuits. No leaking or damage prior to service. May be a civil issue at this point.Service: Body & Trim
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May 2023 by Tony Brown
They do amazing work. The technicians here are the best. Fast and friendly with new state of the art equipment. The pricing is extremely competitive.
