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December 2023 by William Voorhees
I am an automotive technician, employed by LaFontaine, I for one like this company. Quality cars, good people.
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December 2023 by Steve S.
I've looked for a specific truck for more than 6 months. Searching online I found one at LaFontaine. (I live in Ohio.) I told them I was interested, they asked for my information. Said I needed to show insurance, pay for it and they would deliver it. It went like clockwork! What a GREAT dealership! Ask for Ron, he makes it easy!
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November 2023 by Caitlin DeMars
My father stopped to look at purchasing a car. He was initially greeted by a saleswoman who was looking to help, however, soon after, was approached by a male salesperson and told to get off the lot or he would call the police. I can only assume the man was thinking my father was homeless, as he came by bike. The customer service was appalling. Probably shouldn't assume the worst of your customers before threatening them to call the police. Definitely lost out on business and future customers. We will be telling everyone to not give you their business .
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June 2023 by L. B.
I had a great experience buying at LaFontaine. Brandon did an amazing job going above and beyond. The whole team from Brandon, to Ryan, to Mel were all first rate. Thank you
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December 2022 by Laure C.
We were driving from Grand Rapids to home in Ohio and our car started to make rattling sounds. We stopped in and they took us right away. It was the heat shield that was loose and made us safe to get home. Thank you Matt! He's a rockstar
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June 2022 by Dave F.
What a train wreck of a dealership. Went in to test drive a specific vehicle I was looking for that they had - no problem. On the test drive, the transmission immediately started failing. Of course, I'm not going to be buying this vehicle, which the salesperson was completely understanding of.Then the nonsense began. Despite telling them not to call me and multiple attempts to unsubscribe from their email lists, it has been endless pestering from them. What do I mean by endless? I mean that I recieve a separate phone call/message, text message, and email from 3 different sales people within a 30 minute time frame. That's 9 separate contacts in 30 minutes. All to sell me a vehicle with a busted transmission that I already told them I wasn't going to buy. Do yourself a favor a go somewhere else.
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June 2022 by Joe W.
This dealership is shady. Pulled in for an oil change they had a coupon a oil change and it was 40% more with all the additional charges. I understand if they would have said something when I pulled in and gave them the coupon but they didn't. They were 20% than my regular dealership even with the coupon. I don't appreciate being baited in with a good deal and end up being the most expensive oil change I have ever had in 80,000 miles on my truck. Thank god I had a coupon!
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March 2022 by Brandon W.
I have always had great experiences with the salesman. But their mechanics are god awful. I would never recommend going here to get a service on your vehicle. Mechanics don't know anything they are talking about, and they take your car apart without you authorization. Travis ( manager ) & Matt ( mechanic ) are both completely terrible at their job. How do you quote someone 10000$ for a job and I took it to another mechanic for a second opinion and they quoted me 400$. My car did not need an engine replacement and timing chain, it needed a VVT Sylinoid because the screen was cracked. I really hope no one goes to this place because they just try to rob everyone for their money.... Go to O'Donnell's they are Phenomenal and great mechanics and service
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September 2021 by Marcelino G.
My perception of this business is that it is not overly customer oriented. I purchased a used vehicle, which I had a different mechanic tighten up a shaky hood, and at the time of purchase I requested a second FOB. I was told that there might be one floating around somewhere, but it would probably be quicker if I purchased one off of Amazon. I didn't like it but I agreed. It was explained to me that the key person who programmed the FOB was there only on Tuesdays and that the dealership would set up a time that was convenient for both parties. After more than a month,I didn't feel it was my obligation to call the dealership after all I'm paying for a service. Apparently my perception was wrong. Once out the door I was forgotten. I went to a dealership in Jackson, Michigan and the FOB was programmed within the hour.
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August 2021 by Lee Anne J.
WORST SERVICE EVER, DO NOT TAKE YOUR CAR HERE! I wanted to give them no stars, but the system wouldn't allow it.I have never left a review ever, but the service here was so bad that I am compelled to do so. My car was picked up and was supposed to be returned later that day. I called multiple times and received no answer. At 5:50 pm I get a call from Travis saying Matt (who was handling the service) had left for the day. I had to get a ride home and then back to work. I tried all morning to reach the service department and did not get an answer. I finally received a text saying I could pick up my car. I replied back saying you picked it up and need to return it. Once again no answer. I called multiple numbers at the service department.. no answer. Finally tried the sales department and asked to speak with the General Manager... guess what, no answer and no return phone call.Eventually Matt answered the phone and said, "I sent you the pick up link". No, you did not, but the link arrived moments after hanging up with him. Upon receiving my car, I could smell oil burning. We opened the hood and it was SMOKING!!
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February 2021 by Jasmine S.
Please do not send your vehicle to this dealership for service! Your service is and will be horrible. I dropped off a new 2021 GMC Yukon Denali for service on a Thursday for two recalls and a manufacturers' defect. The recalls were completed that very next day (Friday), however the manufacturers defect service part was scheduled out 3-5 days. This information had been communicated from the Service Rep on that FRIDAY. While we were provided a loaner vehicle (21' GMC Terrain) for the warranty service repairs, we were contacted on that following Monday regarding the service and was told that the vehicle was ready for pickup. Due to out of town travel for work, I told the service representative I would be back in town on Wednesday. He agreed and stated that will be okay if we dropped off the loaner that date. On Tuesday, we received a call from another service representative and he stated that he has been trying to contact my husband and was unable to get in contact with him and we MUST return the loaner on Tuesday, or else we will be charged and denied future services. He also mentioned that we were going to be banned from EVER receiving a loaner car, and we will be charged $25 per day for the loaner if it is not returned. In addition, I was told that were were unable to travel out of state with the loaner and the Service Rep accused us of traveling out of state into Ohio. I said, "Sir, who told you we traveled out of state?" and he said well that was a question you asked when you dropped off the Denali. I said, "I was aware of the restriction per the contract language as it stated as no out of state travel in the loaner!; And please do not accuse us of traveling out of state. I then told the service rep that I was never going to get any car serviced EVER from LaFontaine. The Service rep stated that if we did not return the car as promised by Wednesday (due to the miscommunication from LaFontaine), the dealership will not allow us to be serviced or offered a loaner for any future services. Please DO NOT buy or get a car/truck serviced or anything from this dealership! TERRIBLE SERVICE and VERY BAD with communicating. We were treated like trash and not like customers and although we are grateful for the larger car loaner (Terrain), THIS VEHICLE WAS IN NO WAY A COMPARABLE VEHICLE TO A YUKON DENALI!!!! I forgot to mention, due to the pandemic (COVID), when we picked up the loaner the vehicle had not been sanitized nor cleaned out at all. We had to get a car wash as well as through food trash out of the loaner before we could even use the car. They need new management and new Service reps AND new guidelines for cleanliness on all returned loaner cars!
