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January 2024 by Christine Aiello
Shopped here today for a small recliner. The sales assistant, Michelle Tellier, was fantastic; she was very helpful, personable, and patient (it took me almost 2 hours of trying different recliners to finally choose my favorite). Thank you, Michelle!
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December 2023 by C. A. Fonner
Terry was so informative and patient as we sat in nearly all sofas and recliners and picked out fabric for all. He also helped us get the best prices possible.
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December 2023 by Karen Grosnickle
Lisa is the best sales lady we’ve had! We worked with her in March when we special ordered our two chairs we hate! No fault of hers!
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December 2023 by Bill oatman
I wasn’t impressed by the salesperson,a technique. I felt like she was reluctant to accept that we would buy the very first item we saw. I felt like she wanted us to shop around and hoped we would come back.
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December 2023 by Bob Jones
So far so good so far. Haven’t received our chairs or the Meier gift card. But our sales rep was wonderful
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November 2023 by Linda browers
This LazyBoy furniture store has a large selection of beautiful furniture and a range of price points. The building is deceiving on the outside and when you walk through the front door the site that greets you is jaw dropping. This huge array of quality home furnishings. Terry is the person who I was fortunate to work with. Just very personal and informative. Answered all my questions and ask questions as well to make sure that he understood exactly what I wanted. I never once felt that he was directing me or pushing me to just buy something. Terry made my shopping an enjoyable outing. I know I will shop there again. Stop in and be pleasantly surprised as I was.
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October 2023 by Carolyn Sodini
Great help from Lisa Ponatowski for my purchase. If the delivery and set up are as good as she was, then I will be super happy!
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September 2023 by Patrick Laughlin
Staff was pleasant and helpful. The contracts I signed gave me some pause as they had clauses that created much more “flexibility” for the company in terms of delivery than the delivery parameters I was assured of by the sales persons. I also did not like the fact that full payment was due BEFORE delivery. If there is lack ofperformance by the company ordelivery personnel it wouldcreate a significant disadvantage for the customer.
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August 2023 by Nancy Bobinski
My friend Mary Ann purchased a beautiful recliner from La-Z-Boy and I sat on it and loved it, was like sitting on a cloud! She took me to the store, I met Michelle Tellier who had helped Mary Ann and I ordered the same chair! Michelle was wonderful to work with! I am looking forward to the new chair which should arrive in 2-3 months.
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August 2023 by Tina Berger
I needed a new recliner which is also my bed, sometime work space and chill spot. I told Alikii what I needed and didn't want. She was very knowledgeable and helpful with finding exactly what I needed. Can't wait for delivery.
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August 2023 by Rajasimman Selvaraj
The sales representative Mr. Terry was very courteous and had shown me all options and various types of fabrics. I was pleased. Besides this, it would a full circle wonderful experience if the shipping and delivery times a bit faster.
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August 2023 by Victoria Dolton
I was very pleased with the help that was extended to me from the Manager, Denise and also the Senior Design Sale's Consultant, Lisa Poniatowski. Lisa was very professional, kind and helped me tremendously. I purchased a recliner on the spot! Thank you.... La-Z-Boy ?
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August 2023 by Melissa Smith
VERY Disappointing! I have 2 great lazy boy leather recliners, that I love, purchased 10 years ago. They are starting to lose their luster, but are still very comfortable to sit in. Because I thought Lazy boy was reputable and carried quality furniture, I purchase a new leather recliner from Lazy boy W Saginaw on May 30th, 2023. Salesperson was great and I loved the chair on the sales room floor! However, the chair I received was not the quality or the comfort that I expected from Lazy boy. First of all, this chair smells awful! (mildew/musty) This smell has not gone away. Secondly, it is very uncomfortable, it almost pushes you forward (almost to the point of falling out of it) instead of reclining when you sit down. You have to plant your feet firmly! Anyway, I have called and I was referred to Customer Care and I sent them an email claiming my dissatisfaction, but noone responded. I live in Lansing, but during the summer, we stay at our cottage. When we came home in August, the smell of this chair was so disgusting that I called the manager again. I asked to return it for a refund or swap it with the floor model, but was refused. Stating that it was way past the 3 day return policy. Also, that chair is no longer offered!!! IT WAS A CLOSE OUT ITEM! I was never informed of that fact at the time of purchase. NEVER again will I purchase furniture here.
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August 2023 by Betty Leavitt
I would like to salute Rita for outstanding knowledge of products and her ability to match my needs/goal with products. She was very patient with me when I changed my mind and took my product choice in a new direction.
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June 2023 by Martha Madigan
In the past I have walked into lazyboy stores and been ignored. I earn a good living but I dress casually which seems to be a deterrent for many sales people. This time, the sales person greeted me right away. She was very personable and attentive but not overly so. She could see that I knew what I wanted when I walked in the door and she helped me find it. It was a very positive experience.
